Every body was very nice and the service department was
set up with coffee and snacks so that was helpful because sometimes you don't have a chance to eat breakfast
set up with coffee and snacks so that was helpful because sometimes you don't have a chance to eat breakfast
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by d3143274515
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad our team made you feel welcome and that you enjoyed the coffee and snacks in our service lounge. We know mornings can be busy, so we’re happy those little extras helped make your visit more comfortable. Thank you for choosing Clement Kia, and we look forward to seeing you again!
Extremely poor communication with customer.
Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get
Our vehicle was in for over a month and we only received updates when we reached out. Even Hyundai America corporate office has stated they can’t get return phone calls. The service department wanted to perform a recall service that wasn’t even issued for our car. I would suggest steering clear of this dealership
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by ChickenChili
Verified Customer
Verified Customer
I brought my vehicle to the dealership to address an oil
leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backord
leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a repair I had previously been told was covered when I requested to speak to the service manager the interaction became increasingly unprofessional. The manager was condescending, and during the conversation made an inappropriate remark asking whether I made a habit of stealing money from people when discussing the disputed fee, recognizing that the discussion was no longer productive. I I requested that they bill me and return my key so that I could leave. The manager refused to do either. I’ve been informed the staff that my husband would come retrieve the keys and that I intended to leave using my spare set at that point the situation escalated significantly to members of the service department. Use their personal vehicles to block me in while another employee aggressively banged on my window and yelled at me feeling unsafe. I called 911 after hearing the disturbance in the background, the dispatcher advised me to remain in my vehicle into law enforcement arrived. Once the police arrived. The manager’s demeanor changed entirely. The responding officer escorted me back into the dealership so that I could retrieve my keys and cancel my warranty coverage. This was one of the most disturbing and unprofessional customer service experiences. I have ever encountered the lack of communication, professionalism and respect throughout the situation was unacceptable.
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by mlsellers1
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Clement Hyundai responded
Dear MLSELLERS1!
Thank you for reaching out. We have received your feedback regarding your recent experience with our service department. While we understand that this situation was highly stressful for everyone involved, we must clarify several critical details regarding the sequence of events, as our internal records, staff accounts, and the final police resolution differ significantly from your summary. To ensure an accurate record, we wish to highlight the following points -
Initial Agreement: Our records show you verbally authorized the standard diagnostic fee before work began on your vehicle.
The Dispute: The dispute arose only after you learned the vehicle needed to be transferred to a Cadillac dealership for the specific repair, at which point you refused to honor the initial diagnostic fee agreement.
Staff Interactions: Your interaction with our service advisor—and subsequently our General Manager—escalated to an unprovoked verbal attack by you and your mother-in-law. This included stating that the diagnostic fee was an "us problem, not a YOU problem.
Billing Request: We declined your request to bill you for the fee later because your statements indicated you had no intention of paying the balance once you left the premises.
Police Involvement: Our management team called law enforcement to the scene. This action was taken because you attempted to use a spare key to drive your vehicle out of our service garage without paying for the rendered diagnostic services, which constitutes a vehicle theft attempt.
Resolution: Upon arrival, the responding police officers reviewed the situation and confirmed that the dealership was legally entitled to payment for services rendered. You were required to pay the diagnostic fee before law enforcement authorized the release of your vehicle.
We aim to handle all customer interactions with fairness and transparency. However, we cannot release a vehicle when a customer explicitly refuses to pay for authorized diagnostic work. We consider this matter resolved as the required fee was collected and the vehicle was returned to your possession.
Sincerely,
Tony LeMaster
General Manager
Oil change was quick, garage was beautiful, nice to have
a sitting area w Starbucks coffee and tv
a sitting area w Starbucks coffee and tv
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by meganlew22
Verified Customer
Verified Customer
Other Employees Tagged:
Jon Bylander
May 29, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re glad your oil change was completed quickly and that you enjoyed our beautiful service facility and customer lounge. We work hard to make every visit comfortable, and we’re happy the coffee, TV, and seating area helped make your experience even better. Thank you for choosing Clement Hyundai!
Jon gives special attention to my concerns and needs.
I know that my repair will be fixed and correct or a new plan is made. He and other service writers are fast acting when someone pulls in for automot
I know that my repair will be fixed and correct or a new plan is made. He and other service writers are fast acting when someone pulls in for automotive service.
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by davidpwicks
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Clement Hyundai responded
Thank you for the wonderful review, David! We’re so glad to hear Jon takes special attention to your concerns and helps ensure you feel confident in the repair process. It’s also great to know our service team provides quick and attentive support when you visit. We truly appreciate your trust and your continued support, and we look forward to helping you again in the future!
My service experience was fast and enjoyable.
The facilities were clean and the waiting area comfortable.
The facilities were clean and the waiting area comfortable.
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by sphardwick
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear your service experience was fast and enjoyable, and that you found our facilities clean and comfortable while you waited. That’s exactly the experience we strive to provide. We truly appreciate your support and look forward to seeing you again on your next visit!
Kept me updated.
Friendly Answered me text quickly. Did the work in a timely manner.
Friendly Answered me text quickly. Did the work in a timely manner.
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by timothyvigil44
Verified Customer
Verified Customer
Other Employees Tagged:
Jon Bylander
May 04, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear you felt well-informed throughout the process and that our team was responsive and friendly. Providing timely service and clear communication is exactly what we strive for. We truly appreciate your support and look forward to helping you again in the future!
Close to my residence.
And I was impressed with their attention to my problems. I will return for service.
And I was impressed with their attention to my problems. I will return for service.
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by sixlamms
Verified Customer
Verified Customer
Other Employees Tagged:
The driver that provided transport was very good.
Apr 27, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear our location was convenient and that our team took the time to address your concerns. It’s also great to know your transportation experience went smoothly. We truly appreciate your support and look forward to taking care of you again on your next visit!
BAD ATTITUDE.
NEVER DEALING WITH CLEMENT AGAIN. WILL NOT BE USING CLEMENT EVER AGAIN PERIOD
NEVER DEALING WITH CLEMENT AGAIN. WILL NOT BE USING CLEMENT EVER AGAIN PERIOD
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by tdvr4jc
Verified Customer
Verified Customer
Other Employees Tagged:
Jon Bylander
They really take care of my Palisade.
And they are always so nice and friendly to me.
And they are always so nice and friendly to me.
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by DB
Verified Customer
Verified Customer
Other Employees Tagged:
Jon Bylander
Apr 27, 2026 -
Clement Hyundai responded
Thank you for the great review! We’re so glad to hear you feel well taken care of with your Palisade and that our team continues to provide friendly, welcoming service. That’s exactly what we strive for every visit. We truly appreciate your support and look forward to seeing you again next time!
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