Gabe Jimenez

Sorry, it doesnt matter how many 5 star ratings this dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement wa dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement was already signed. You dont get to sit here and claim you're a great dealership and are so customer friendly when in the same breath you do something so Incredibly scummy. This is a prime example of why people dont trust dealerships anymore. Absolute disgraceful establishment More

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I purchased a 2024 Ford F-150 Platinum remotely from Elmhurst Ford because I live in San Diego. Before the purchase, the salesman sent me videos and represented the truck as being in “like-new” and exce Elmhurst Ford because I live in San Diego. Before the purchase, the salesman sent me videos and represented the truck as being in “like-new” and excellent condition. Unfortunately, the vehicle delivered to me was anything but. After receiving it, I discovered evidence of significant previous rear damage and poorly completed bodywork. The rear quarter panel and tailgate had paint-quality and color-matching issues, the tailgate made an extremely loud popping sound when closing, and the truck had dents and cigarette burns in the sunshade. None of these problems were properly disclosed or visible in the videos I received. I knew the suspension had been lowered and purchased the truck intending to replace the suspension immediately. However, the gear shifter and linkage were also malfunctioning. Elmhurst Ford told me that problem would go away after correcting the suspension. It did not, and I was left with an approximately $1,500 repair bill. The truck was nowhere close to the “like-new” condition represented to me. Had I been given an honest and complete description of its condition, I would not have purchased it under the same terms. Elmhurst Ford provided no meaningful assistance after the sale. I have worked in the automotive industry for more than 30 years, and I find the way this transaction was handled completely unacceptable. I strongly caution anyone considering an out-of-state purchase from Elmhurst Ford. Hire an independent inspector, obtain every representation in writing, and do not rely solely on the dealership’s videos or description. Based on my experience, I would not trust this dealership or purchase another vehicle from them. More

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