Frank Herrera

Sorry, it doesnt matter how many 5 star ratings this dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement wa dealership has. You dont get to take advantage and screw over a senior citizen by selling his vehicle out from under him when a purchase agreement was already signed. You dont get to sit here and claim you're a great dealership and are so customer friendly when in the same breath you do something so Incredibly scummy. This is a prime example of why people dont trust dealerships anymore. Absolute disgraceful establishment More

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Elmhurst Ford did the right thing and earned my respect. There were some complications with my vehicle purchase and shipment from Elmhurst, Illinois, to San Diego, but Frank went above and beyond to resolve There were some complications with my vehicle purchase and shipment from Elmhurst, Illinois, to San Diego, but Frank went above and beyond to resolve them and make sure I was ultimately 100% satisfied. You learn a lot about a dealership by how they handle things when complications arise. Frank and the team stood behind the deal, followed through, and made things right. That speaks volumes about the ownership, management, and staff at Elmhurst Ford. Thank you, Frank, for your dedication and for seeing everything through. I truly appreciate it and would recommend Elmhurst Ford to anyone looking for a dealership that stands behind its customers. More

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Buying my first ever car could not have gone smoother thanks to Ignacy and frank, both top of the line salesman who made my experience very positive thanks to Ignacy and frank, both top of the line salesman who made my experience very positive More

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This is the 2nd 2026 Ford Escape that I’ve bought from Edwin Martinez in the last 2 months! Very happy with his service and was very patient with me. Thank you Frank Herrera, Edwin Martinez and the financ Edwin Martinez in the last 2 months! Very happy with his service and was very patient with me. Thank you Frank Herrera, Edwin Martinez and the finance staff at Elmhurst Ford! More

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Walked into this dealer thinking I wasn’t going to get approved.. Edwin Martinez made the process smooth and he helped me get approved on a brand new 2026 Ford Escape! Thank you to Edwin Martinez and Fran approved.. Edwin Martinez made the process smooth and he helped me get approved on a brand new 2026 Ford Escape! Thank you to Edwin Martinez and Frank Herrera for helping me with my new car! More

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Everyone LISTENED to what I wanted and that is sooooo refreshing because others want to simply tell you what you want! Wrong!!! refreshing because others want to simply tell you what you want! Wrong!!! More

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I just want to thank Edwin, Frank, and the rest of the team involved that helped made my purchase smooth. First time buying a car and my nerves were through the roof but they made sure to make it easy. Ed team involved that helped made my purchase smooth. First time buying a car and my nerves were through the roof but they made sure to make it easy. Edwin took his time explaining everything and made sure i actually loved the car i picked. Him and the team were completely transparent with everything and wanted me to walk away with exactly what I wanted. What I appreciated the most was knowing any concerns I had they had an answer to. So extremely grateful for the opportunity of being so well taken care of by Edwin and Frank. I 100% recommend them! More

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The General Manager was rude and unprofessional. We came in for an appraisal, and while we were waiting, one of the salesmen offered to see if there were any vehicles we might be interested in test We came in for an appraisal, and while we were waiting, one of the salesmen offered to see if there were any vehicles we might be interested in test driving. We accepted but were upfront that we were not planning to purchase a vehicle that day. The salesman was very friendly, professional, and respectful. However, the General Manager repeatedly tried to pressure us into buying a vehicle and made us wait an hour for a quote we never requested, all while withholding our keys. Total, it took nearly three hours to receive a trade-in value for our vehicle. In the end, he said that we were just here to waste their time. Overall, this was a frustrating experience, and I would not recommend this dealership. I have already shared my experience with all my friends and family. More

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Justen Payne and associated management were great to work with, highly efficient with a quick process in place from sale to delivery, and a pleasure to work with. with, highly efficient with a quick process in place from sale to delivery, and a pleasure to work with. More

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Ignacy was amazing- patient, kind, supportive. He listened to what I was asking for and helped me choose the perfect car for me! The entire team, Frank, Paul and Sam, the managers and finance, wor He listened to what I was asking for and helped me choose the perfect car for me! The entire team, Frank, Paul and Sam, the managers and finance, worked to get me a price with which I was comfortable. I went in looking for a used vehicle and walked out with an even better deal on a new car. This team has earned my loyalty - staying late to ensure I was happy. Definitely stop here if you’re looking for a new or used car because this team will absolutely earn your trust and business More

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