Gabriel Hale | Page 21

Great experience!! Rallye BMW #1 dealership in my opinion!! Picked up a new X5 for my wife from Gabriel Hale. What a easy experience overall dealing with the staff from Rallye BMW #1 dealership in my opinion!! Picked up a new X5 for my wife from Gabriel Hale. What a easy experience overall dealing with the staff from drop off of my old lease to learning about the new one. I reccomed them to anyone interested in purchasing a new/used BMW. More

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Repeat Customer This is my second time purchasing from Rallye because of my sales advisor Gabe Hale. He is awesome and even though both of my purchases were CPO vehic This is my second time purchasing from Rallye because of my sales advisor Gabe Hale. He is awesome and even though both of my purchases were CPO vehicles he delivered them wirh extreme professionalism. I’m sure I’ll be purchasing from Rallye in the future.. My overall experience has superceded my expectations. Thank you Rallye Nicole Christian More

by NAZIA32 Verified Customer Verified Customer

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Friendly From showing up to picking up I was kept well informed as to the status. The staff was very polite and professional. Every step of the way the proces From showing up to picking up I was kept well informed as to the status. The staff was very polite and professional. Every step of the way the process was very efficient. More

by KTHOMPSON1224 Verified Customer Verified Customer

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Excellent Service The service advisor (Adam) was very courteous and provided timely updates on the progress of the subject repairs. The service department at Rallye BMW The service advisor (Adam) was very courteous and provided timely updates on the progress of the subject repairs. The service department at Rallye BMW is top notch. More

by CLAUDESIMPSON Verified Customer Verified Customer

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RACIAL PROFILE & DISCRIMINATION I HAVE BEEN TO AND RALLYE SEVERAL TIMES, I ALSO PURCHASED AND REFERRED SEVERAL PEOPLE,ONE WHO PURCHASED A VEHICLE (5 Series) LESS THAN A MONTH AGO. I I HAVE BEEN TO AND RALLYE SEVERAL TIMES, I ALSO PURCHASED AND REFERRED SEVERAL PEOPLE,ONE WHO PURCHASED A VEHICLE (5 Series) LESS THAN A MONTH AGO. I had my vehicle serviced on 04/18/18, and was informed that my Brakes will need to be serviced soon. I called on 04/25/19 after my brake light was illuminated and was informed that there was openings on 4/26-4/27 I asked was there Loaner cars available and was informed there was I asked if a 5/7 Series which is more compatible to my Style of comfort would be availabe on 4/26 if not I'll take 4/27 I was informed that there should be. I arrived on 4/26 and was greeted by several workers but was only assisted by one before ADAM ROMANO introduced himself. I noticed at least two other gentlemen arrive after me and was also being assisted, a gentleman approached me and asked for ID and my License and informed me he would be getting me a loaner car I informed him if possible I would not prefer a X5 or X3 which I noticed I usually receive, he came back with a X3 and informed me that's all that had yet a gentleman who came after me received a 5Series. I inspected the dirty interior and exterior and requested a different vehicle he approached ADAM who aggressively approached me and asked me WHATS THE PROBLEM, I informed him he then stated to me DID I PURCHASE MY VEHICLE AT RALLYE, I stated no and he asked if BAYSIDE BMW promised me a X6 when I come in for Service. He then stated that there was a Convertible available I informed him that i was picking up my kids and that wouldn't suffice, so I proceeded back to the X3, before walking back to Adams Cubicle and informing him that the additional work (WHEEL ALIGNMENT) would not be necessary at this time. As I walked away and turned the corner ADAM in a raised voice aggressively walked toward me and informed me that I CAN TAKE MY CAR AND HAVE IT SERVICED ELSEWHERE. I informed him to just fix my Brakes and I will return, ADAM continued to approach me stating the same in which a heated argument ensued at which time a second advisor got in between us and I was told there's a Room where this can be discussed, Adam attempted to but did not touch my forearm (AS I SAID TO HIM DO NIT TOUCH ME) as to direct from in front of customers and staff. His Supervisor arrived and while me and the Supervisor attempted to discuss the mishap ADAM angrily and aggressively continued to interrupt the conversation try to get his part in while calling me a liar and refusing to walk away and calm down as per his Supervisor. I have purchased a vehicle X5 from Rallye and was looking to purchase my X6 but because of Recalls at that time I went elsewhere, I would not refer anyone to my other Dealer and preferred Rallye service,environment and atmosphere. And in the future I look to purchase another vehicle through GABRIEL Hale. ADAM act as if I was worthy of a option of vehicles because my X6 was purchased at that location, I also don't believe I was have been so aggressively spoken to or approached in the manner I was if I wasn't African American, ADAM took me out my comfort zone and made me go on the defensive which is out of my character and even one the the Advisor stated they never seen me behave like that before. In closing the Supervisor stated he wound split the cost of the service, but that wasnt what I was looking for but excepted and went on my way. More

by TTI5003 Verified Customer Verified Customer

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Quick and smooth transition I had test drove the car last week and was given a breakdown on price and lease terms; a week later I decided to get the car and I was out of my old o I had test drove the car last week and was given a breakdown on price and lease terms; a week later I decided to get the car and I was out of my old one and into my new one within 24 hours. The process was simple and smooth, it was a great experience overall More

by LILVINCE788 Verified Customer Verified Customer

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Great Easy to work with, pleasant to work with. Dropping off and picking up car was easy. I was informed via text when my car was ready for pick up. Easy to work with, pleasant to work with. Dropping off and picking up car was easy. I was informed via text when my car was ready for pick up. More

by MITSHAH84 Verified Customer Verified Customer

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Very good and quick Adam is very accommodating, pleasant, friendly and quick to respond. Execellent service from him for the last 6 years. Greeted by friendly service peo Adam is very accommodating, pleasant, friendly and quick to respond. Execellent service from him for the last 6 years. Greeted by friendly service people as you pull up to check in. More

by PLEE234 Verified Customer Verified Customer

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Service messages They Never cleared my computer after doing the service. Now gotta make another trip to get computer message cleared for the service that was done. They Never cleared my computer after doing the service. Now gotta make another trip to get computer message cleared for the service that was done. More

by mjoshi2013 Verified Customer Verified Customer

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Calm After the Storm My car was totaled in a storm when a tree fell on it. I was traumatized and had to deal with a plethora of things immediately after the incident. Rall My car was totaled in a storm when a tree fell on it. I was traumatized and had to deal with a plethora of things immediately after the incident. Rallye BMW employees helped me find the perfect certified preowned vehicle within a week and financed my current loan at a reasonable rate. They assured me that I would be taken care of... and I was. I was given the true “Red Carpet Treatment.” Kudos to the entire Rallye BMW sales, service and management team! More

by LLANDERSO1 Verified Customer Verified Customer

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