Gabriel Repass

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have it fixed because the service department was closed at the time of purchase. Okay, understand, so we did exactly that, and that’s where our experience quickly went downhill. We purchased the additional extended warranty and were assured that certain repairs would be covered, excluding of course windshield, brakes, tires, all the stuff we know wouldn’t be covered. We were specifically told that if our vehicle needed to be in the shop for an entire day, we would be provided with a loaner vehicle. Great, because as a family of six, we cannot simply go without transportation. We scheduled and dropped it off, we were told there was no loaner available and wouldn’t be one available. On top of that, the dealership kept our vehicle for OVER A WEEK, only to tell us they would not order the necessary parts until AFTER our extended warranty became active in August. We purchased the vehicle in JUNE. What in the world was the vehicle doing there for so long then!? Fast forward to now, and we have been trying for OVER FOUR WEEKS to get the onstar and remaining issues addressed that are covered under the extended warranty we paid for. One of the parts they already know needs to be replaced STILL HAS NOT EVEN BEEN ORDERED. The communication has been beyond frustrating. Service tells us one thing, finance tells us another, and apparently no one can get on the same page. We have made numerous calls, been promised follow-ups, and have had calls go unanswered. When someone finally does get back to us, it’s usually just to say they still haven’t come to a decision. There is no resolution, no accountability, and no sense of urgency, we’re currently waiting 2 weeks for a call back and we’ve been leaving vm’s. What makes this even more frustrating is that everyone was wonderful when we were purchasing the Yukon ( go figure) . However, once the sale was complete, the level of customer service completely changed. It feels like getting us into the vehicle was the priority, but actually standing behind the vehicle and the products we paid for is no longer anyone’s concern. We have now reached the point where we are taking our business elsewhere because we simply cannot continue chasing people down, getting conflicting answers, and being given the runaround. We expected better, especially when purchasing such a significant vehicle for our family. Unfortunately, Courtesy Chevrolet has been a huge disappointment. More

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Excellent customer service, very responsive and a pleasure to do business with. Scott is the best in the west! pleasure to do business with. Scott is the best in the west! More

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Great experience! Gabriel and Manny worked hard to get me the deal I needed to move forward with the purchase. Gabriel and Manny worked hard to get me the deal I needed to move forward with the purchase. More

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Hector remained very professional throughout the whole process and made me feel very comfortable. This can typically be a grooling process as I've experienced that situation many times but we shared laugh process and made me feel very comfortable. This can typically be a grooling process as I've experienced that situation many times but we shared laughs and I left feel valued and comfortable with my purchase. I will definitely pass along Hector and Gabriel (salesman) information to my friends and family. More

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I’ve purchased several vehicles among many different dealerships and Hector by far provided me with the best service. I found Hector to be both very personal and professional. I asked many questions and dealerships and Hector by far provided me with the best service. I found Hector to be both very personal and professional. I asked many questions and required clarification to better understand the best plan to proceed with and there was never and shortcuts given. I felt comfortable by the time I walked out of the office. I have a new go to guy and dealership. Thank you Hector for your assistance, it was truly a pleasure. More

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Very professional sales and finance staff. The truck I wanted to buy was ready with a full tank of gas when I drove it off the lot. I appreciated the cafe, it was nice to get a free lunch duri The truck I wanted to buy was ready with a full tank of gas when I drove it off the lot. I appreciated the cafe, it was nice to get a free lunch during my sales process. Additionally, I liked how it was a low pressure environment, and I wasn't hassled for an extended warranty, oil change package, service plan, etc. I got the truck I wanted at a great price! More

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Bought a car remotely from California from Courtesy Chevrolet. They were very easy to work with, were straight-forward during the negotiation process and had great communication after the sale was made Chevrolet. They were very easy to work with, were straight-forward during the negotiation process and had great communication after the sale was made. More

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Great experience in every way. Fair, honest, excellent service, no pushing unwanted items on me, gave lower prices and beat other dealers prices. Removed some of the add on costs t Fair, honest, excellent service, no pushing unwanted items on me, gave lower prices and beat other dealers prices. Removed some of the add on costs to get me a great deal. More

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We had great service with all we worked with, we really like our new Tahoe like our new Tahoe More

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I was impressed by the communication that came with my visit. I was contacted by the salesman and the manager to be sure I could locate the dealership and that all my questions were answered. Easy to work visit. I was contacted by the salesman and the manager to be sure I could locate the dealership and that all my questions were answered. Easy to work with. More

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