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Gaby Cano
Gaby Cano at Beck & Masten Buick GMC South
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Gaby Cano | Page 3

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.7
321 Reviews
4.7

321 Reviews

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321 Reviews of Gaby Cano

March 12, 2023

Dealership Rating
Employee Rating

Excellent great workers that attended me and I’m glad me and the sales man came to an agreement at the end of the day More

by FRANCISCAGARCIA.0215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Ada Pasasin, Victoria Gilliland, Hannah Wilson, Frany Zepeda

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Mar 15, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us, Francisca! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2023

Dealership Rating
Employee Rating

I went in to get a battery the secretary, told me it'll take one to two hours to my surprise my car was ready in like 20 minutes I loved it More

by mojoflo2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Frany Zepeda, Deanna Andrews, Arturo Gonzalez

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Mar 13, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2023

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Employee Rating

My husband brought my car in for my scheduled appointment and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t More

by becerranano9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frany Zepeda , Kelly has a bad attitude towards my husband.

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Mar 06, 2023

Beck & Masten Buick GMC South responded

I appreciate you taking the time to share about your recent experience in our service center. I can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2023

Dealership Rating
Employee Rating

Great customer service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. More

by l_rhome@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Frany Zepeda, Deanna Andrews, Arturo Gonzalez

Helpful
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Mar 06, 2023

Beck & Masten Buick GMC South responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2023

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Employee Rating

The work was done very fast. Completed in one day.. over all it was an outstanding job. More

by Sergio-lopezSergio18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frany Zepeda

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Mar 03, 2023

Beck & Masten Buick GMC South responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2023

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Employee Rating

Nice salesperson and service advisor. Explained the service that they would do to my truck. 100%recommend to my family and friends More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Victoria Gilliland, Hannah Wilson, Frany Zepeda , Reputation .com, Shannon Eiler

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Mar 01, 2023

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

Dealership Rating
Employee Rating

Frany in service was very nice and explained what they where fixing and how long it would take. Excellent service More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Victoria Gilliland, Hannah Wilson, Frany Zepeda , Shannon Eiler

Helpful
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Feb 28, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

Dealership Rating
Employee Rating

super efficient, took care of our vehicle in a very timely manner. Our vehicle was ready so much faster than we expected. Took hardly any time to get it in and out. More

by Chapman Cihlar family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Frany Zepeda, Deanna Andrews, Arturo Gonzalez

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Feb 26, 2023

Chapman Cihlar family responded

Great service

February 25, 2023

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Employee Rating

Couldn't have been better experience, my service advisor Gabby was perfect in every way More

by brian.weisinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 28, 2023

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2023

Dealership Rating
Employee Rating

Gabby and Brenda were great getting most of my needs taken care of. Also great on getting me a ride to/from work. More

by RONNIE_S17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Irma Sales and Brenda in accessories

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Feb 27, 2023

Beck & Masten Buick GMC South responded

Hi Ronnie, and thanks for the great feedback! We're very happy that Gabby and Brenda were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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