"Excellent customer service"
Nothing but rave reviews for the staff. Darlene at the front desk was welcoming as we walked through the door Gaetano Pagliano, our salesman, spent 2 hours with us prior to our purchasing our new Highlander, and 2 hours to finalize purchase. He did not rush us as he explained the operation of the vehicle while seated in the SUV with us. We had such a positive experience when we purchased our Avalon from him that we requested his assistance this time as well. Marc Clemons from finance was personable and informative regarding our options as we concluded our transaction.
"Enjoyable purchase of a new vehicle"
I am very pleased with my entire experience at Hartford Toyota from calling to inquire all the way to leaving in my new truck. Dakota was incredibly helpful in setting up an appointment and easy to get a hold of when we were unexpectedly going to arrive late. I had never thought to make an appointment before but incredibly glad she suggested it as it streamlined the process. All staff I encountered were friendly and helpful and the environment was clean and spacious.
I can’t recommend my salesperson Gae enough. He was knowledgeable and honest. He did not try to sell me anything that I wasn’t interested in. I am naive to the car buying process solo and am grateful that I chose this dealership as I left with the exact truck I wanted at the exact price I wanted.
Marc, the gentleman who handled my financing and registration was also incredibly kind and helpful. I have no doubt I left with the best deal possible and nothing that I didn’t need. He was flexible, understanding and never pushy.
As an admittedly anxious and cautious person the pick up of my vehicle was painless and anxiety free. I look forward working with Toyota for many years to come and highly recommend them for your next purchase. Lastly, I can’t stop smiling any time I’m in my new Tacoma.
"GUY WAS AMAZING!!! "
- Courtney R
Guy helps my husband and I pick the best car for our future. He was accommodating and didn’t try to stretch our budget. He was friendly and easy to work with. He made us feel very important and ensured our needs were met. I don’t plan to visit anyone else when deciding on our next vehicle!
Gaetano knew exactly what type of car that would fit my needs and make me feel comfortable while driving. He is very knowledgeable, serious and friendly with a touch of humor. A very good team member with an excellent dealership. Gaetano, I love my Corrolla.
"Great service "
Was helped by the best sales rep named guy. Absolutely the best experience I’ve ever had purchasing a vehicle at a dealership. #1 for customer service
"Amazing, personal and friendly!"
- RAV4 Hybrid
Let's be honest--who enjoys buying and negotiating for a car? I agree that everyone needs to make money, but let's be fair about it. Hartford Toyota is that dealership--fair, honest, friendly and cares about your experience. Richard McAllister, Jr. worked for at least 1/2 hour with setting my wife up with her Toyota Etune account. Jeannette follows through with everything she says she is going to do. Gaetano, our first time with him, was knowledgeable and informative. At the end, meeting with the business manager, Marc Clemons, sealed the experience. His patience, information and ability to answer every question and relate those to his personal experiences makes it all relevant. Thank you to all and when the time comes we will be back. Already referred our close friends in search of their next lease! Hopefully they take advantage of everything you guys have to offer. As a final side note, we have experience at another dealership (Middletown Toyota) and they can't hold a candle to the friendliness, no pressure, great pricing and team approach Hartford offers!
I had contacted Rich McAllister Jr about jumping into a new lease. He got me in right away with Gaetano Pagliano who was extremely helpful and patient with all my questions and made sure everything was all good. Then I sat with Eduardo Calderon who helped finalize the deal. It was such an awesome experience and it all happened so fast! I would reccommend Hartford Toyota to anyone that asks!
"Very professional and helpful."
I leased a 2018 Highlander XLE and am very happy with the service I received at Hartford Toyota. I was helped by Mike Conlon and Gaetano "Guy" Pagliano who were both highly professional and very helpful. I highly recommend.
"Great experience "
Great experience! Worked with Guy on getting a new Toyota Tacoma. Guy was very helpful in reviewing my payment options and I walked away a happy customer. This was by far the best experience I had buying a car/truck.
"Great buying experience "
Buying a vehicle from Hartford Toyota was a great experience. After shopping there I wouldn’t go anywhere else and would recommend them to anyone. My salesman was incredible. He was knowledgeable about what he was selling and made the buying experience something no found at dealerships today. Can’t say enough about him.