Garen Tuniev

Based on my experience, this dealership is not trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forc trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forced trade-in pressure, and multiple discripencies, bad faith conducts, denial of service, and billing issues. I was double charged and later found significant discrepancies in the documents provided versus my contract and payment records. Despite repeated attempts over several weeks, there has been no meaningful response or clarification. The lack of transparency and ongoing silence reflects very poor business practices and bad faith handling of customer issues. The worst part has been the General Manager’s delibrate lack of responsiveness, delay games and overall mishandling of the situation. Repeated attempts to resolve the issue were ignored, reflecting poor communication and bad faith business practices. More

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Not A Luxury Car Sales Experience If you like the type of car salesman that is at Chevy, Ford, Toyota, etc., the sales people at Mercedes Benz of Catonsville will fit right in for you. If you like the type of car salesman that is at Chevy, Ford, Toyota, etc., the sales people at Mercedes Benz of Catonsville will fit right in for you. If, however, you are looking for a luxury car sales experience, I would not recommend this dealer. I went there to purchase a new Mercedes in January 2019 and my initial visit was ok, although I was pressured to purchase a car that was already built either on their lot or in another city as opposed to placing a factory order for one to fit my specifications. When I returned for my second visit to place my order and finalize price, I asked the salesman 3 hours in advance to please have 3 cars of different colors I was considering ready for me and my fiancee to see when we came in. When I arrived, none of the cars had been pulled for me and he said he had been busy with a customer. If that was the case, he should have asked someone else to have the cars ready for us to see instead of making us wait. Needless to say, I did not buy my car from that dealer. More

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MB of Catonsville is excellent I’ve purchased two Mercedes certified vehicles from this dealer, and they actually treat you like people when you work with them. I used to buy from I’ve purchased two Mercedes certified vehicles from this dealer, and they actually treat you like people when you work with them. I used to buy from dealers in Virginia where I live, but I drive more than one hour for sales and service because these people are top notch. If you ever need a MB - new or used, call there and ask for Russell Pentz. He manages the service department, but will also help you with sales and advise you on anything you need to know about Mercedes vehicles. You’ll never leave there disappointed. More

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Awesome Buying Experience Buying a car at Mercedes-Benz of Catonsville is EXCEPTIONAL in every way. See for yourself, and ask for Garen Tuniev, he will totally make your expe Buying a car at Mercedes-Benz of Catonsville is EXCEPTIONAL in every way. See for yourself, and ask for Garen Tuniev, he will totally make your experience the best. I've been a customer for over five years and purchased three cars. They have not wavered in the quality of service from the sales staff to the financing department. And, the service doesn't end once you drive-off, the service department is the best. More

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Excellent Sales Consultant!! Great experience, Garen Tuniev, best sales consultant I've dealt with, very professional, helpful, answered all of my questions, made my car buying ex Great experience, Garen Tuniev, best sales consultant I've dealt with, very professional, helpful, answered all of my questions, made my car buying experience very easy, awesome finance department. Garen took the time to go over the ML and made the entire process from start to finish an easy process. More

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