James Taylor

Based on my experience, this dealership is not trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forc trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forced trade-in pressure, and multiple discripencies, bad faith conducts, denial of service, and billing issues. I was double charged and later found significant discrepancies in the documents provided versus my contract and payment records. Despite repeated attempts over several weeks, there has been no meaningful response or clarification. The lack of transparency and ongoing silence reflects very poor business practices and bad faith handling of customer issues. The worst part has been the General Manager’s delibrate lack of responsiveness, delay games and overall mishandling of the situation. Repeated attempts to resolve the issue were ignored, reflecting poor communication and bad faith business practices. More

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Descrimiation Steve (New cars sales manager) and James Taylor cheated me and discriminated against me. I have been talking to both of them for 4 days on buying my f Steve (New cars sales manager) and James Taylor cheated me and discriminated against me. I have been talking to both of them for 4 days on buying my first Mercedes Benz. Steve asked me to call Mercedes Financial for a final test before they granted me an approval. I passed the test. I wasn't able to connect with Steve till after the weekend because of wedding we are planning (Which Steve knew about this). When I tried to reach Steve on Monday afternoon he hung on me, I called him twice and left a voicemail and a text message but no call back. I did the same to James Taylor, he finally called me to say that I wasn't approved for a loan (WHICH WAS A LIE) and said someone came in and bought the car over the weekend. I was never treated like this in my life. These guys are not professional, cowards and racist. I don't recommmend this dealer for any one. I would have given the ZERO STAR if I was able to do so. More

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