Gareth Donoho | Page 2

Had an awesome experience with Evan who provided the best customer service and vehicle knowledge one could ask for. From being greeted by the Management team to the no pressure environment, I’m not sure we c customer service and vehicle knowledge one could ask for. From being greeted by the Management team to the no pressure environment, I’m not sure we could have dreamed of a better experience. These guys are top notch! More

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Pablo was great. Patient, informative, and helpful. Hope to work with him again when we decide to purchase a vehicle. Patient, informative, and helpful. Hope to work with him again when we decide to purchase a vehicle. More

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Garett’s micromanaging style was disheartening and counterproductive by creating less trust in the buying process. He posed as if to greet and thank me for coming in but the conversation was more abou counterproductive by creating less trust in the buying process. He posed as if to greet and thank me for coming in but the conversation was more about the salesperson’s knowledge and level of experience. He stated incorrect information and when directly addressed, he dismissed it stating the high volume of vehicles Hedrick’s has. His arrogance was suffocating and his presence was unnecessary. My salesperson Kaelah was intuitive and attentive. I walked into the dealership, made eye contact with the 4 salespeople standing up front and then greeted them. She was the only one to greet me back. She took care in listening to what I was interested in and showing me what was available. She also explained she would need to go to the other lot and set my expectations as to how long she would take to return. Excellent job communicating. (During my expected wait is when Gareth disturbed my peace. I digress.) Kaelah continued to develop rapport and respect. I test drove a vehicle and during the test drive, she casually gathered more information to paint a picture and make a sale later. Deposits come before withdrawals and the relationship is built before the transaction. Although I will not be purchasing from Hendricks, I appreciate the relationship and will refer people to her in the future. (I ordered a 2023 Jeep.) P.S. I only rated the dealership a 5 out of concern it would reflect negatively on the salesperson or Nicole, whom I met later. The dealership is a 3 - the salespeople that didn’t greet me although they corralled in front as if around a watering hole and Garett’s introduction More

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Recomiendo a Christian es un muy buen vendedor nos ayudó a solucionar un problema y a obtener un mejor automóvil da un excelente servicio y busca lo mejor para que el cliente quede satisfecho 100% recomenda a solucionar un problema y a obtener un mejor automóvil da un excelente servicio y busca lo mejor para que el cliente quede satisfecho 100% recomendado More

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Honest and transparent about pricing for the Corvette. Scott and Gary customized and recommended items and shied me away from items that would detract. Scott and Gary customized and recommended items and shied me away from items that would detract. More

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Hendrick Chevy in Hoover is by far the best. Ask for Charles he took such good care of me I decided to buy 2 cars today. Ask for Charles he took such good care of me I decided to buy 2 cars today. More

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Tony was the most amazing salesperson I’ve ever worked with went above and beyond to get me in the truck of my dreams!!! with went above and beyond to get me in the truck of my dreams!!! More

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We dealt with Scott Tatum for the second time. He was absolutely the best dealer I’ve ever worked with! He did whatever it took to get us into a car and I’m so thankful for him! He was absolutely the best dealer I’ve ever worked with! He did whatever it took to get us into a car and I’m so thankful for him! More

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David was very helpful during the whole process. He answered any questions that we might’ve had. He was very helpful and make this process very fast and efficient and even offered to go the extra mi He answered any questions that we might’ve had. He was very helpful and make this process very fast and efficient and even offered to go the extra mile. More

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One of the best car buying experiences ever at this dealership!! David is the best he was ver informative and made sure I got the best possible deal possible!! Management also worked fast to get the de dealership!! David is the best he was ver informative and made sure I got the best possible deal possible!! Management also worked fast to get the deal approved !! Thanks guys ! 😊🥳 More

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