Garfield Simpson

Brandon my new service advisor was great! He really made sure to help get my car fixed with the several concerns I had about the vehicle. He was very attentive and informative. One of the man He really made sure to help get my car fixed with the several concerns I had about the vehicle. He was very attentive and informative. One of the many issues I had with my car is that my radio stopped working months ago. And my last visit when I dropped my car off.. my previous service advisor told me that my warranty expired for my radio and that if wanted to do anything with it that’d I’d have to pay to get it fixed. Brandon immediately took action and said you may just need a radio update. So while the car was getting serviced he made the call to the mechanic that was working on it to get an update going for the radio. And just as he said all it needed was just an update. So simple things like really going above and beyond for a customer that kept getting thrown to the side and always being told I need to pay for something on my car. My car is only two years old so it’s quite ridiculous that other people didn’t take the time to inquire about certain things for me instead of always going the route of trying to charge me for things that’s not quite necessary at the moment. So thank you to Brandon for getting things done for me! More

by Mandy Verified Customer Verified Customer

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The experience was amazing and the staff was caring, friendly, knowledgeable and professional. The process went through very well. friendly, knowledgeable and professional. The process went through very well. More

by hattieb Verified Customer Verified Customer

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Hollywood Kia is a great dealership. Specially when it comes to customer service. And Carlos was the reason. Specially when it comes to customer service. And Carlos was the reason. More

by jorgenicolasburbano Verified Customer Verified Customer

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My name is Ines and I had an incredible experience working with Carlton! From the moment I walked in, they went above and beyond to make sure all my needs were met. They listened carefully, were super working with Carlton! From the moment I walked in, they went above and beyond to make sure all my needs were met. They listened carefully, were super knowledgeable, and made the entire car-buying process smooth and stress-free. I never felt pressured or rushed—just genuinely cared for. Thanks to them, I drove away in the perfect car for me. If you’re looking for someone who truly puts the customer first, Carlton is the one to go to. Highly recommend! More

by inesz1989 Verified Customer Verified Customer

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Manuel puyoza the best in hollywood kia. .. highly recommend come to get your car in english and spanish .. highly recommend come to get your car in english and spanish More

by REYBORGES1611 Verified Customer Verified Customer

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Everyone at Kia Hollywood is wonderful! I love being there ! I feel right at home! Carlton was really special ⭐️⭐️⭐️⭐️⭐️ I love being there ! I feel right at home! Carlton was really special ⭐️⭐️⭐️⭐️⭐️ More

by GINNY.GRAVLIN Verified Customer Verified Customer

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Horrible experience absolutely the worst I have ever experienced at a dealership there it seems no one is in charge they all just seem to do there own thing without communicating with one another I mean experienced at a dealership there it seems no one is in charge they all just seem to do there own thing without communicating with one another I mean very unorganized to say the least I went there with a sensor issue that was a minor fix an since t was late when I bought the car I was told to bring it in and it would be serviced of any and all issues for the inconvenience but when I bring the jeep in was redirected a few times until someone said oh we don't work on jeeps here now mind u I bought the jeep here so I was confused so I was directed to Christopher Watson who was extremely rude and arrogant and persisted that I pay for the service in which was a courtesy for my inconvenience and preceeded to argue with me until he hung up and when I tried to get a service manager involved I was told numerous times no service manager is available to leave my name a number and they would get back to me an yet here it is more than a week later an no one has contacted me other than this review I will no longer be doing any business with this dealership nor will I recommend to any one else but I will continue to make reviews about this to the better business bureau and any other platform so no one else can experience this same nightmare More

by poppasmack Verified Customer Verified Customer

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The advisor, Mr Kervin, was pleasant and very professional. He took time to take good care of me professional. He took time to take good care of me More

by FJEANIS Verified Customer Verified Customer

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Very nice and Excellent costumer service, I’m very happy with my new car I love it ! with my new car I love it ! More

by albidr2006 Verified Customer Verified Customer

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Great dealership, they make buying a car stress free. Offer very good deals. Great Staff Offer very good deals. Great Staff More

by djsteedman Verified Customer Verified Customer

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