Garret Edens | Page 9

Great experience sorry to miss my great Jeep an awesome car 5 star service by the team very helpful excellent Thank you Richard jones Jonesch3@gmail.com car 5 star service by the team very helpful excellent Thank you Richard jones Jonesch3@gmail.com More

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I worked with Brian Hereghty on the purchase of a new Jeep Grand Cherokee SRT from Westgate. My experience during order, delivery, and final purchase of the vehicle was outstanding. I was given a build t Jeep Grand Cherokee SRT from Westgate. My experience during order, delivery, and final purchase of the vehicle was outstanding. I was given a build time of 6-8 weeks and the vehicle was delivered exactly at the 7 week mark! The Finance manager, Garret Edens, also was very helpful during the process. Steve Hux, the new car manager was not that friendly during our brief encounter ( possible that he may have been having a rough day). Overall it was and will be a pleasure dealing with Westgate. More

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Went in with a plan and Brian, Mark and Garret delivered. I am very satisfied. For those who are looking for a professional and respectful experience and are willing to return the same should visit Westgate I am very satisfied. For those who are looking for a professional and respectful experience and are willing to return the same should visit Westgate first. Be realistic and patient and enjoy the experience. I would recommend seeking out Brian or Mark first, ask for them at the desk, you will not be disappointed. BTW, while waiting..., ask for the good coffee! More

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After EXTENSIVE searching and shopping, there were more vehicles at Weatgate than any other prospected lot that fit my criteria. John (sales) was more than patient with my long list of demands and showed vehicles at Weatgate than any other prospected lot that fit my criteria. John (sales) was more than patient with my long list of demands and showed me some additional options. He answered all of my questions and offered excellent options. After deciding on two used options, Garrett and Tom (finance) ran down competitive quotes for financing that not only allowed me to purchase something that had so much more than I expected, but still came in comfortably under my maximum budget. I walked away with a vehicle that had less than half of the mileage of my original option, more bells and whistles, and was still able to have the full extended warranty plus gap insurance for an even lower payment. The banks do have a lot to say about that, but these men made it happen. Whenever this vehicle ceases to manage my needs, I will be sure to return! More

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This was my first time purchasing a new car, and also my first time purchasing from a dealership. In the past I have avoided buying from dealerships because I did not want to be pressured into buying a vehi first time purchasing from a dealership. In the past I have avoided buying from dealerships because I did not want to be pressured into buying a vehicle I didnt want, or into spending more than I should; I was also nervous having a lot of extra costs at a dealership. Westgate Jeep erased all of those concerns. I had the pleasure of dealing with Steve, and not only was he friendly, professional, and very knowledgable, but also he never once made me feel like he was just trying to make a sale. It was all about finding the best vehicle for me, in my price range and budget. This process took a while, and he was very thorough and patient. I also dealt with Garret, in the finance department, and he went above and beyond, working around problems specific to my situation, and getting me the lowest rate possible. Everyone I encountered at Westgate was friendly and helpful, the facilities were nice and clean, and there was not one negative thing about my experience buying with Westgate. I love my new car, and I would recommend anyone who is in the market to visit Westgate. More

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After finding the perfect car, our salesman, Eric, had us very happy and excited to receive a used car for a college student. Our cosigner was out of state, but he assured that it would be no problem. He s very happy and excited to receive a used car for a college student. Our cosigner was out of state, but he assured that it would be no problem. He said that they FedEx'd loan applications all the time. However, when we went back to sign the paper work, we were handed off twice to a new financial manager, who told us that they did NOT accept out of state cosigners without them being present, and that everything would have to be titled and insured in the other state. Eric was apologetic, and said that he had no idea that the policy was the way it was; that it had just recently changed. They sent us off angry and disappointed. Later that day, we went to several other dealerships who took no problem accepting out of state cosigners, contrary to what we had been told at Westgate. It was only a policy at Westgate. The next day, we called back and talked to a DIFFERENT financial manager. He told us that everything we had been told was wrong. We COULD have an out of state cosigner without them being present. So, we waited to hear back and go back to receive the car. We then received word AGAIN that the BOTH financial managers were in the wrong. Though titling and other paperwork would NOT be in that state, they refused to take a cosigner's signature in front of a notary through the mail, because there would still be no way to verify their identification, which confused us, as that is the entire point of HAVING a notary present. Finally, after speaking with Eric about receiving a check from another bank, wheels were once again in motion. Our cosigner would simply hand us the check from a bank where they lived and we'd pay for it in North Carolina with no financing through the dealership. However, after emailing, texting and calling many times to confirm that we had a deal, no one would call us back to speak. After getting someone on the line, we were told that, again, we had been mislead. We could NOT even pay someone with a check from a bank in another state without the cosigner present, despite the fact that we were told it was perfectly fine earlier. A financial manager said that if my cosigner, 500 miles away, could get up and go to the bank down the street, that they could just as easily drive down to North Carolina to sign something: a rude and severely misguided statement. A very confusing, frustrating, and upsetting experience from Westgate. We do not recommend it for people who are in a difficult bind, financially. We left angry and disappointed in the lack of communication and knowledge that their financial managers possessed. More

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