I have purchased cars from Ken graff for years!
I just keep coming back because I love Mercedes !
I just keep coming back because I love Mercedes !
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by nancy37
Verified Customer
Verified Customer
Very accommodating and great service garret was awesome
and very helpful would recommend to a friend
and very helpful would recommend to a friend
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by AVPETERS
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
We had a wonderful experience working with Ken Garf
Mercedes-Benz. From start to finish, the service was top-notch. Garrett, our service representative, was absolutely fantastic. He took care of all ou
Mercedes-Benz. From start to finish, the service was top-notch. Garrett, our service representative, was absolutely fantastic. He took care of all our needs and went above and beyond to make sure everything was handled properly. He took the time to clearly explain what was needed, kept us informed, and did everything he could to assist us throughout the process of getting our vehicle fixed. Truly a great experience—we felt well taken care of and confident that our car was in good hands.
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by Izzy
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Always kind.
Every time I need ,I get advise.
Always calling back when asked to do so.
Taking good care of customers.
Every time I need ,I get advise.
Always calling back when asked to do so.
Taking good care of customers.
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by OTTOWICZ
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Garrett did an excellent job at keeping me in the loop.
And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great
And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great to hear Toni’s voice on the phone! I’ve been a customer for close to 40 years. The included car wash and the brief check up overview is a nice touch and I appreciated the “loaned car.
The radiator leak a few days after I got my car back was very frustrating.
What’s a consistent frustration is the cost of repairs largely due to labor charges with a shared split.
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by SUZEWEIR
Verified Customer
Verified Customer
Service Price Transparency
Great service Garrett was great at keeping me informed on
my car and what was going on
my car and what was going on
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by wey.jana
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
I wasn’t happy that they were unwilling to take
responsibility for a new problem I had after my car had been worked on. Left the lot with a whole new problem .
responsibility for a new problem I had after my car had been worked on. Left the lot with a whole new problem .
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by Mimi
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience.
Angela Heaps, Service Manager angelah@kengarff.com
Service was 2400.
00 and the issue is still flashing on my screen. Advisor fine
00 and the issue is still flashing on my screen. Advisor fine
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by fguerrero2
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below.
Dave Bennion, General Manager daveb@kengarff.com
My service advisor has been incredible in assisting me
with all of my cars. I gave him a gold star.
with all of my cars. I gave him a gold star.
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by GLYMED1
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!
Garrett and the team has been good and helpful for me.
I would say they are better customer service and helpful more then Farmington dealership was.
I would say they are better customer service and helpful more then Farmington dealership was.
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by Kevin
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2025 -
Ken Garff Mercedes-Benz of Salt Lake City responded
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!