Garrett Andreatta | Page 5

The absolute best in Customer Service! I purchased my Kia Soul in Houston, TX. It was the worst experience I have ever had to deal with. Once I purchased my car they pretty much forgot ab I purchased my Kia Soul in Houston, TX. It was the worst experience I have ever had to deal with. Once I purchased my car they pretty much forgot about me and customer service was zero to none. It was a full blown argument each and every time I visited the dealership once I purchased the car. They sent my new plates out of state, could never find me in the system, going so far as to say I never purchased a car with them. I had to renew the dealer plate 3 times because of the above 2 issues before I contacted the WI DMV myself and had new plates issued. There were issues with the new vehicle that were never addressed and I was given the run around and switched to multiple people several times with each phone call and no satisfactory result. Once I moved to Tucson I found Royal Kia and began using them for the regular maintenance. They addressed the mechanical issues the Houston dealership would not address. They were always quick, to the point and never turned me away or tried to talk their way out of anything. If the car wash was down I was given a free wash at a local vendor. Oil changes and maintenance were taken care of immediately as well as transportation to and from so I could leave the vehicle if necessary. When I decided to purchase another vehicle, Royal Kia was my first choice because they ALWAYS followed through on their promises, they always put customer service first and I could ALWAYS TRUST them. I was not disappointed when I chose them to purchase another vehicle. Since I lived in one state, was a resident of another and was moving to a 3rd state the title work was very confusing. I ended up overpaying to transfer title and plates. However, being the outstanding dealership that Royal Kia is, I was contacted by Toni Bartniki and informed I should be getting a refund! She helped me get the paperwork corrected and through the process. I was delighted when I found out I would have multiple refunds! I am so happy with her service. I would have had no idea I had filled out the paperwork incorrectly or that I had overpaid. The dealership could have kept the whole thing secret and I would have never known. She was instrumental in getting everything corrected and through quickly and properly. Also, the salesman (I think it was Garrett Andreatta) that helped with my new vehicle, gave me free kayak racks as part of the deal. However, upon installation it was discovered they would not fit the vehicle without cross members. Royal Kia purchased and installed the crossmembers and all I had to pay for was a $50 install fee that covered everything. Not only did I recieve a kayak rack but one of the best racks available (Tule) and the cross memebers as well! My ONLY regret is that I now live in another state and will probably not find a dealership as great, as trustworthy and as concientious as Royal Kia. I may have to move back to Tucson just so I can have access to them for my regular maintenance. (Seriously!) More

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Incredibly smooth car buying experience! River Lintner (vehicle upgrade specialist) went above and beyond what I would of expected any sales associate to do in order to make sure I got the de River Lintner (vehicle upgrade specialist) went above and beyond what I would of expected any sales associate to do in order to make sure I got the deal I wanted. His upfront honesty and professional straightforward approach along with being extremely patient with me in meeting all my needs was a breath of fresh air. Royal Kia is very fortunate to have an individual like River helping their customers find their next cars. Also a shout out to Garrett Andreatta for also helping to explain (patiently) all the details of the paper work, another top notch individual! Thanks to both of you! More

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Good cars, fair price, good warranty, non-commission staff Garrett, our salesman, knew what he was talking about, was up-front about all the details of the deal, made it easy for me to make my own decisions, a Garrett, our salesman, knew what he was talking about, was up-front about all the details of the deal, made it easy for me to make my own decisions, and seemed to genuinely enjoy the people he worked with (a rare thing nowdays). He was a good salesman without having to resort to the typical trickery that we are all too familiar with. That says something about Garrett and the dealership as a whole. We bought a 2015 Subaru Forester as a replacement to our family van that was unfortunately totalled. After looking around at various dealerships for something that would suit our needs at a price that we could afford, we decided to go with Royal Kia because of the fair prices, the lifetime powertrain warranty, and the professionalism and genuine friendliness of the staff. I've always dreaded being handled by pushy, tricky car salesmen, but at Royal Kia I always felt respected, well informed, and in charge of my own deal. Because the salesman are non-commission, I never felt that typical desperation and annoying pushiness. It was great to be able to take the car we were considering home for a day or two to drive around and get familiar with before making our final decision. We found a couple things that we needed fixed before we bought the car, such as a sticky rear door hydraulic shock. They were more than willing fix up/clean up everything we pointed out. Overall very satisfied. More

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THEY ARE AWESOME ! I want to Thank Garrett Andreatta for helping me with my car. He went beyond to help me and made me feel real comfortable. Being a first time buyer i I want to Thank Garrett Andreatta for helping me with my car. He went beyond to help me and made me feel real comfortable. Being a first time buyer i was very nervous but he eased my nerves. I would highly recommend him to anybody looking to buy a car... Thanks again Garrett ! More

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Best Friends Forever Who isn't riddled with anxiety as you enter the car buying experience? I was on the defense and ready to argue any point they made at Royal Kia despit Who isn't riddled with anxiety as you enter the car buying experience? I was on the defense and ready to argue any point they made at Royal Kia despite the great reviews. I went in as a firecracker, and I have to say it was nothing like I expected. I figured I was going to be tricked and sold snake oil for what I could afford and what I needed in a vehicle (I have some PTSD some previous car buying experiences, but again who doesn't?). When I called to make an appointment, Garrett was lucky enough to answer the call, I told him he and I would become best friends and little did I know how true that would be. I was introduced to Garrett a few days later and from day one he was incredibly attentive, responsive and honest. I thought he wasn't ready for me, but I was the one who was not ready for him. He took every question I had with a smile, grace and humor. I wanted to discuss financing first before even looking at cars and it wasn't an issue. My requests, demands, and needs were met with understanding. I had a load of questions and he patiently answered each and every one of them. If I had to come back to the dealership again, and talk to him for another reason or needed to reach out he was always there for me. Never did he try and talk me into something more than I could afford, genuinely a nice guy. I did feel very comfortable at the dealership, the people there are extremely genuine and kind. I have gone back to get my car washed at the dealership and I wasn't treated like someone who wasn't valued anymore, I was still a valued customer and that's something that I look forward to having for the life of my car. I will be referring every single person I know to this place. In summary: call Royal Kia, call Garrett, he will take care of you. More

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Garrett Provides GREAT Service!! Garrett was GREAT! to work with. I have to admit going into this car buying thing was a bit nerve wrecking from past experiences... BUT at ROYAL KIA t Garrett was GREAT! to work with. I have to admit going into this car buying thing was a bit nerve wrecking from past experiences... BUT at ROYAL KIA they made me feel so comfortable. NO hassle, NO pressure whatsoever into buying a new car. I started the whole process online, and soon moved on to communication via text/phone which was super easy. I told him exactly what I wanted & he made sure to send me an "inventory list" of all their Kia Souls in stock. I then went in the next day to test drive it which was super fun made me feel comfortable (not awkward driving with a stranger) haha! & answered all my questions about the car, he has lots of knowledge about cars!! & 3 hours later I was driving out the lot in my new 2016 Kia Soul!! The whole online/text/call service they provide is amazing! I highly recommend Royal Kia! Make sure you get Garrett as your guy! Thank YOU Garrett AKA: Carrott (inside joke) for your amazing service!! More

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Put your worries at rest.. When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in person, voice mail or email, he has always managed to make me feel like I'm his number one priority. Dave puts my mind at ease when it comes to servicing my car. Before making my second purchase at Royal, I was sure to stop in and ask his opinion on my new vehicle prior to committing to the sale. Rest assured, after you make that purchase, you will be taken care of by a GREAT team at Royal. No other dealership has ever went more out of there way then Royal! More

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Absolutely amazing! I walked into the dealership with absolutely no expectations of getting a car. I was introduced to Garrett. He inquired what it was I was after and wh I walked into the dealership with absolutely no expectations of getting a car. I was introduced to Garrett. He inquired what it was I was after and what I needed. We discussed the car, my wants and options, and he was determined to find me something that would fit everything I was after without breaking my budget for me to have it. We found it, my 2018 KIA Soul, he worked with me on the pricing. Despite my less than stellar credit and having never purchased a car before. He made the process simple and easy completely stress free! There was no pressure, he disclosed everything, answering any questions I had, and even got my boyfriend to want a car from him! Everything was transparent, he let me take the car home for the weekend and bring it back on Tuesday when we signed the paperwork! The best decision I ever made! Thank you so much Garrett! More

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Garrett will not fail you. Our car got totalled last week and we came in here looking to get set up with a car as quick as possible so we could get back on the road. Garrett wen Our car got totalled last week and we came in here looking to get set up with a car as quick as possible so we could get back on the road. Garrett went out of his way multiple times to accommodate us and he was able to have everything ready to go almost immediately. Overall a great experience. Definitely reccomened this place. If you have to buy a car go to Garrett. More

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cool! Great experience. would recommend the service was outstanding. the best in town for sure. we got exactly what we wanted a car that can drive. Great experience. would recommend the service was outstanding. the best in town for sure. we got exactly what we wanted a car that can drive. More

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