Garrett Lilly
Garrett Lilly at Kia of Frisco

Garrett Lilly

Service Drive Lane Manager

Kia of Frisco

10220 TX-121
Frisco, TX 75035

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4.7
102 Reviews

Languages Spoken

English English

4.7

102 Reviews

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102 Reviews of Garrett Lilly

May 22, 2026

Dealership Rating
Employee Rating

This dealership has the worst service i have ever encountered. You have to leave your vehicle for 4 days to get a diagnosis. There is no communication. I will never go to this dealership for anything More

by randy.johnson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: DJ Cabrera

May 11, 2026

Dealership Rating
Employee Rating

It was very clean and well run. I enjoyed my experience. They did a great job More

by JOSHUA.BRADFORD91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

May 12, 2026

Kia of Frisco responded

Thank you for awarding us with a five-star rating! We're thrilled to hear that you had a positive experience and hope you have a great day!

May 08, 2026

Dealership Rating
Employee Rating

It was a very good experience. I was informed. at all steps and my questions were clairified. More

by sandhyaravind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera, Zach Phillips , Mario Aguirre

May 11, 2026

Kia of Frisco responded

Thank you for your five-star review! So glad you were happy with your experience. Please reach out if you ever need anything going forward!

May 06, 2026

Dealership Rating
Employee Rating

Not happy with your service that took 4 days and not done completely. Also I have 5 cars not including the Kia and never asked to pay a fee when using credit card. More

by Telesoftcomm
Recommend Dealer
No

Other Employees Tagged: DJ Cabrera

May 07, 2026

Kia of Frisco responded

We're very disappointed to see we fell short of our goal to deliver thorough and timely care to our valued guests. We'll take the opportunity to speak with our team regarding your concerns, but we'd also like the chance to better understand how we may resolve any outstanding issues. Please contact us so we may assist in making things right. Thank you for your feedback. DJ Cabrera - Service Manager - djcabrera@lithia.com

May 05, 2026

Dealership Rating
Employee Rating

This was my 2 time at kia Frisco they told me everything about my maintenance very much greeting. More

by ALI.BARKAT870.AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera, Arian Haghighat

May 06, 2026

Kia of Frisco responded

Thank you for sharing your excellent visit to Kia of Frisco! We appreciate your business and look forward to serving you again in the future. Safe travels until next time!

May 04, 2026

Dealership Rating
Employee Rating

Shopping at Kia Of Frisco was a great experience! My sales lady “Carmen” was very knowledgeable, friendly, courteous, and there was no high pressure sales. She was very easy to work with! We had to b More

by CHERYLGANT64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Kia of Frisco responded

We’re so happy you had a great experience with Carmen and our team at Kia of Frisco! We hope you love your new car!

May 03, 2026

Dealership Rating
Employee Rating

The most professional set of individuals I have experienced. I will highly recommend this service department to all my friends and family members More

by DWAYNEDHERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

May 05, 2026

Kia of Frisco responded

Dwayne, thank you for the stellar review! We are pleased to hear our team could assist you. Visit us again here at Kia of Frisco!

April 29, 2026

Dealership Rating
Employee Rating

Service was good and fast. The customer service was also very good and the workers are very nice and friendly. More

by TBM0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Apr 29, 2026

Kia of Frisco responded

We're pleased to hear you received speedy and friendly service from our team at Kia of Frisco! Thank you for sharing your feedback!

April 28, 2026

Dealership Rating
Employee Rating

I am very grateful for the service and kindness I receive when I take my truck in for an oil change More

by Israelfigueroa13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Apr 29, 2026

Kia of Frisco responded

Thank you for your five-star review! So glad you were happy with your experience. Please reach out if you ever need anything going forward!

April 28, 2026

Dealership Rating
Employee Rating

Asked them to get me done ASAP, as I had a meeting. They did it. I was out in just over an hour. More

by dvantiem
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Apr 29, 2026

Kia of Frisco responded

Thank you for the five-star review of Kia of Frisco! We’re glad our team was able to accommodate your request and get you back on the road in a timely manner. We truly appreciate your feedback and look forward to assisting you again down the road. Safe travels!

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