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Garrett Lilly
Garrett Lilly at Kia of Frisco

Garrett Lilly | Page 2

Service Drive Lane Manager

Kia of Frisco

10220 TX-121
Frisco, TX 75035

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4.8
95 Reviews

Languages Spoken

English English

4.8

95 Reviews

Write a Review

95 Reviews of Garrett Lilly

March 14, 2026

Dealership Rating
Employee Rating

It was really great! They were very nice and finished everything quickly. I really appreciated it. More

by KIMDAHAE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joon Lee , Kenny Ji

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Mar 16, 2026

Kia of Frisco responded

Thank you for reviewing Kia of Frisco! It was so kind of you to share your experience, Kimdahae06.

March 08, 2026

Dealership Rating
Employee Rating

Very helpful and prompt service. Friendly advisor. We will continue to schedule our service needs with the team. More

by Tcaraffa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

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Mar 09, 2026

Kia of Frisco responded

Thank you for your review of Kia of Frisco! We are happy to hear you are in good hands with our team. We look forward to seeing you next time!

March 03, 2026

Dealership Rating
Employee Rating

I was treated with respect & my time was respected. It was a quick service and smooth process. More

by MELOMISAEL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

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Mar 04, 2026

Kia of Frisco responded

We are grateful to have earned your business, Melomisael12. Thanks for taking the time to leave us a review! - The Kia of Frisco Team

March 02, 2026

Dealership Rating
Employee Rating

Good customer service, good people who attend the place, nice place to wait for your car More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera , Front desk service department

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Mar 02, 2026

Kia of Frisco responded

Thank you for the 5-star review! We’re glad you experienced good customer service, enjoyed our team, and found our waiting area comfortable. We appreciate you choosing Kia of Frisco and look forward to your next visit.

March 01, 2026

Dealership Rating
Employee Rating

Very welcoming and nice customer care. They have a very good service and the agent was so nice and attended to my needs. More

by Yusuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Kia of Frisco responded

Hi Yusuf, we're so glad you felt welcome and well taken care of here at Kia of Frisco. We are here to help with any future needs. Safe travels!

March 01, 2026

Dealership Rating
Employee Rating

Great service on my recent service. The staff was professional, the facility was clean, and the wait time was reasonable." More

by chenxi82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

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Mar 02, 2026

Kia of Frisco responded

Thank you for sharing your feedback! We’re happy to hear you had a great experience with our service team. We hope to see you again at Kia of Frisco!

March 01, 2026

Dealership Rating
Employee Rating

The service was done quick and friendly. He took care of the recall and on my way the same day More

by andrewsc297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

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Mar 02, 2026

Kia of Frisco responded

Thank you for the 5-star review! We’re glad your service was quick and friendly, and that your recall was taken care of the same day. We appreciate you choosing Kia of Frisco and look forward to your next visit.

February 28, 2026

Dealership Rating
Employee Rating

I love how I received a video detailing the work that needed to be done and suggestions. More

by DONALDBRWN197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

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Mar 02, 2026

Kia of Frisco responded

Thank you for the 5-star review! We’re glad you appreciated receiving a detailed video explaining the work and our suggestions. We appreciate you choosing Kia of Frisco and look forward to your next visit.

February 28, 2026

Dealership Rating
Employee Rating

Craig Greene was fantastic and so easy to work with. Absolutely recommend Craig to anyone More

by DANIELMALACH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera , Craig Greene

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Mar 02, 2026

Kia of Frisco responded

Thank you for the 5-star review! We’re thrilled to hear Craig Greene was fantastic and easy to work with. We appreciate your recommendation and thank you for choosing Kia of Frisco.

February 25, 2026

Dealership Rating
Employee Rating

I'm disappointed with the service. I've been there three times already, and I've been left without a car because they said they'd fix the trunk and they didn't, it just got worse. Then More

by yolanda.torrivilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: DJ Cabrera

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Feb 25, 2026

Kia of Frisco responded

Yolanda, thank you for sharing your feedback. I regret to hear about the ongoing concern with your trunk and the inconvenience this has caused. We strive to properly address vehicle issues and ensure they are fully resolved before returning the vehicle. I would like the opportunity to review your repair history and have the concern re-evaluated to ensure it is corrected. Please reach out to me directly so we can coordinate next steps. Thank you, DJ Cabrera Service Manager djcabrera@lithia.com

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