Garrett Lilly
Garrett Lilly at Kia of Frisco

Garrett Lilly | Page 9

Service Drive Lane Manager

Kia of Frisco

10220 TX-121
Frisco, TX 75035

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4.8
95 Reviews

Languages Spoken

English English

4.8

95 Reviews

Write a Review

95 Reviews of Garrett Lilly

December 31, 2025

Dealership Rating
Employee Rating

Very quick service,. Garrett was awesome, he was understanding and very helpful with answering my questions More

by SHELLYWUORINEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Jan 02, 2026

Kia of Frisco responded

Hi Shelly, we're happy to hear Garrett provided awesome and quick service. Thank you for choosing Kia of Frisco!

December 30, 2025

Dealership Rating
Employee Rating

Kia of Frisco make scheduling easy, always answers my questions, and the service has been remarkable. More

by LAURIE.H.RICHMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Dec 30, 2025

Kia of Frisco responded

Hi Laurie, we're grateful for your business and your fantastic review of our team here at Kia of Frisco! We appreciate your support and look forward to seeing you again in the future!

December 29, 2025

Dealership Rating
Employee Rating

I made an appointment. I was helped soon after I arrived. Communication through the service advisor and text messaging kept me abreast of my vehicle's progress. My vehicle More

by lpannebaker
Recommend Dealer
Yes

Other Employees Tagged: Garrett Lilly

Dec 29, 2025

Kia of Frisco responded

Your feedback means a lot to us! We are glad everything went so smoothly. Thank you for choosing Kia of Frisco, and we hope to work with you again in the future!

December 29, 2025

Dealership Rating
Employee Rating

Took a little longer than expected for an oil change and I was supposed to talk to Brandon on sales about trading my car in and he never came to speak with me I was there for 2.5 hours More

by lakeyiajones
Recommend Dealer
Yes

Other Employees Tagged: Garrett Lilly

Dec 29, 2025

Kia of Frisco responded

Hi, thank you for sharing your feedback. I regret to hear about the wait you experienced during your visit. I’d like the opportunity to review your experience and speak with you directly so we can address any outstanding questions regarding your trade-in or other concerns. Please reach out to me at your convenience so we can go over this together. Thank you, Patrick Harrison General Sales Manager patrickharrison@lithia.com

December 28, 2025

Dealership Rating
Employee Rating

Service Advisor Mr. Craig Greene always gives me great customer service. I am very satisfied. More

by jbw4ever211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Dec 29, 2025

Kia of Frisco responded

Thank you for your feedback! We’re thrilled to hear Mr. Craig Greene consistently provides you with great customer service at Kia of Frisco. We appreciate your loyalty and look forward to serving you again!

December 27, 2025

Dealership Rating
Employee Rating

Fast, prompt service. Kept me abreast of service process Accommodating same day service Vehicle ready same day More

by Lcsw.tcampbell
Recommend Dealer
Yes

Other Employees Tagged: Garrett Lilly

Dec 29, 2025

Kia of Frisco responded

Thank you for the fantastic review! We appreciate your business and hope to see you again at Kia of Frisco. Drive safely!

December 27, 2025

Dealership Rating
Employee Rating

Good register counter and on time service. The insurance agent said they charge labor fee more than regular and unfortunately I insurance did not gave me back. More

by NA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Kia of Frisco responded

Hi, thank you for sharing your feedback. I’m glad to hear your service was completed on time. Regarding the insurance and labor fee, unfortunately, that process is handled directly by your insurance provider and is out of our control. I’d be happy to review any details with you directly if you have further questions. Please feel free to reach out at your convenience. Thank you, DJ Cabrera Service Manager djcabrera@lithia.com

December 22, 2025

Dealership Rating
Employee Rating

The service center kept me well informed. The technician sent a short video after he worked on my car. My car was ready when promised. More

by KCLUNDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Dec 22, 2025

Kia of Frisco responded

Thank you for choosing Kia of Frisco! We are happy to hear that you had such a successful service experience with our team. See you next time!

December 21, 2025

Dealership Rating
Employee Rating

Very helpful and always do a great job. Also easy to make appointments and receive reminds. More

by Plbloodwoorth99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera

Dec 22, 2025

Kia of Frisco responded

Thank you for your feedback! We’re glad to hear our team at Kia of Frisco is helpful and consistently does a great job. We’re also happy the appointment process and reminders make things easy for you. We look forward to serving you again!

December 18, 2025

Dealership Rating
Employee Rating

Fantastic service! Quick, thorough, and great communication. The waiting area is also bright, comfortable, and clean. More

by ABBYLOWERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DJ Cabrera , Mario

Dec 19, 2025

Kia of Frisco responded

Thank you for your excellent review of Kia of Frisco! We’re pleased to hear you enjoyed the waiting area and our efficient service. Come back and see us anytime!

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