Gary Alger
Gary Alger at Cortese Chrysler Jeep Dodge RAM Mitsubishi

Gary Alger

Service Manager Cortese Chrysler/Mitsubishi

Cortese Chrysler Jeep Dodge RAM Mitsubishi

2400 W Henrietta Rd
Rochester, NY 14623

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4.4
623 Reviews
4.4

623 Reviews

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623 Reviews of Gary Alger

September 04, 2026

Dealership Rating
Employee Rating

Lots of mistakes with communication. First time ever. First it was the 12v battery and the aux battery. Then they said they replaced the battery but didn’t . Then ended up replacing More

by sassiepearl
Service Price Transparency
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Recommend Dealer
No
Sep 11, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your feedback, I am sorry that we missed the mark. We will continue to strive for excellence and welcome the opportunity to speak with you about your concerns. Michelle @Cortese Customer Relations 585-277-3241

August 31, 2026

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The service was fast and friendly, but the constant reminders to leave a review and rate them has gotten out of hand. Is it not enough that I did one rating, now I have to do it over and over again? More

by JASON.A.BLAD
Service Price Transparency
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Recommend Dealer
Yes
Aug 31, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review. We appreciate your business.

Sep 10, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks Jason, we appreciate your business.

August 24, 2026

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Great service. The online scheduling caused an issue as I chose waiter, had to wait a little longer More

by mxchix97
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Recommend Dealer
Yes
Aug 26, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your business.

August 24, 2026

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Competent, friendly staff. Superb customer care! Jeff was my service advisor, and he did a terrific job. More

by chrang6972
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Recommend Dealer
Yes

Other Employees Tagged: Jeff

Aug 26, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Awwww, thank you!!!

August 24, 2026

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Service was excellent Jordi did a great job. did oil change and rotated tires, and NYS inspection. More

by ict
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Recommend Dealer
Yes

Other Employees Tagged: Jordi

Aug 26, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Greatly appreciated!

August 15, 2026

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Employee Rating

Had a appointment scheduled for 1:00. Did not leave until 3:40. They also did not have the oil filter for a vehicle they sell (i purchased there) so they needed to go get one. If I hav More

by mwschillinger
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jordi Agosto

Aug 19, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello Matthew, We thank you for your feedback, I reached out to hear and address your concerns (vm). I apologize that this was your experience and that the expectation for the amount of time needed for your service was not communicated to you correctly.. We value you as a customer and continue to strive for excellence.

August 08, 2026

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Charging more to use a credit card without letting you know ahead of time is crap. More

by MEGGOSNELL
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Recommend Dealer
No
Aug 10, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I apologize that you were not made aware of this prior to your arrival to pick up your vehicle. The update took place almost 2 years now. I was unable to reach out to you due to the contact name used. I welcome the opportunity to speak with you if this is an option....Michelle @Cortese Customer Relations 585-277-3241

July 29, 2026

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Employee Rating

Our new service advisor was great and we look forward to working with him again the nthe future More

by jespodefault@gmail.com
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

5 stars...we feel the same way about you. Thanks for your business.

July 27, 2026

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Employee Rating

Very pleased with my overall experience. The drop off, service and loaner pick up was all an easy process. More

by lisajlennon
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Recommend Dealer
Yes
Aug 03, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We appreciate your business. Thanks for the kind review.

July 24, 2026

Dealership Rating
Employee Rating

Easy to make appointments and get the service needed. Service department is willing to help with making sure we are satisfied! More

by Linda
Service Price Transparency
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Recommend Dealer
Yes
Aug 03, 2026

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Linda, we thank you for your business.

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