Gary Craven | Page 10

Good Dealership Experience Worked with an experienced and knowledgeable team to find and purchase a new Mustang GT. Fair and clear pricing was coupled with meeting all agreemen Worked with an experienced and knowledgeable team to find and purchase a new Mustang GT. Fair and clear pricing was coupled with meeting all agreements on the deal. I would recommend this dealership if you are looking for a new car. I also had my previous Mustang GT serviced at this dealership and they do excellent work. More

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Excellent experience with a new lease Went to Family Ford for the first time and worked with Gary Craven to get an SUV we loved with a lease after trade. No pressure, so helpful and worked Went to Family Ford for the first time and worked with Gary Craven to get an SUV we loved with a lease after trade. No pressure, so helpful and worked with me to get all the features I really wanted in a model/price range I could afford! Gary and his team were so friendly, straight-forward and down-to-earth. Every single thing was taken care of before I drove off - no hassle whatsoever! I Can not speak highly enough of the great service and how comfortable we felt. We already know we will be long-term customers! More

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Communicative, helpful, effective When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my is When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my issues and communicated with me throughout the process. My vehicles has never run better. They even covered a TSB initially & typically a service associated with a fee. More

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Great service experience I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. Th I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. The staff and technicians at Family Ford performed exactly as I would expect from such a fine dealership. More

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great experience with great people The whole experience went very smooth. It started with the sales person who went above and beyond to make sure he found the right vehicle and the best The whole experience went very smooth. It started with the sales person who went above and beyond to make sure he found the right vehicle and the best deal for me. He worked with me and there was no pressure buy. More

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F-350 Superduty Service Gray and the entire staff were extremely helpful and professional. The service that I requested was done well and on time. I would recommend them to Gray and the entire staff were extremely helpful and professional. The service that I requested was done well and on time. I would recommend them to anyone that needs a dependable service department. More

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Professional & friendly service. I bought a pre-owned Ford Escape from Family Ford. Gary Craven was so helpful in showing me the technology & systems. He went out of his way to make I bought a pre-owned Ford Escape from Family Ford. Gary Craven was so helpful in showing me the technology & systems. He went out of his way to make my experience so pleasurable. More

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A very good truck buying experience Upon arrival we weren't swarmed by sales associates. Gary was very helpful and allowed us to browse without feeling forced in any direction. Gary was Upon arrival we weren't swarmed by sales associates. Gary was very helpful and allowed us to browse without feeling forced in any direction. Gary was also very informative with the vehicle history. It made the experience feel nice and comfortable. More

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Bait and switch stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told m stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told me the price of it and I took it for a drive. I liked the truck, but when I came back with it he came right over to me as I parked it and said the price was 10,000.00 more then what he first told me. They were only willing to take off a small difference in the price. The owner was not around at this time to talk to. The salesperson just said you can try to talk to them but it will not get you anything. All he kept saying was it was a mistake.... what you don't make mistakes? I understand mistakes but I wonder if this was really a mistake, or just the old bait and switch. Since they did not even want to knock off to much in the price I say it was a bait and switch. I had talked to Gary first but he was busy when I asked a different sales person to look at truck. I did tell him I was working with Gary. I will not say this sales persons name but he was the one that told me the price. Gary was nice when I was talking to him. It is just a shame that they have a few bad people here that ruin the dealership. More

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The best car/truck buying experience I've ever had. The salesman Jack O. Fino focused on the truck I was looking for and found it despite the fact that it's the end of the model year. He clearly and th The salesman Jack O. Fino focused on the truck I was looking for and found it despite the fact that it's the end of the model year. He clearly and thoroughly answered all of my questions, moved the process along quickly and efficiently and fully demonstrated my new F-150's features and operation upon delivery. Even a representative of my insurance company (USAA) was impressed with Jack's knowledge and efficiency. I was also impressed with the knowledge, efficiency and positive attitude of the other Family Ford employees involved including Donna Archanbault who did the paperwork, Ken Brown who coordinated the installation off a bed liner and Gary Craven who facilitated my first responder initiative. More

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