Gary Craven | Page 9

Great dealership to work with. I messaged through Auto Trader and got a call from Billy within a half hour. My questions were answered and an appointment was made for the following afternoon where Kwan me Trader and got a call from Billy within a half hour. My questions were answered and an appointment was made for the following afternoon where Kwan met by Gary. The truck was exactly as described and no pushy pitch. The truck sold itself at a very fair price. I did have a concern or two about the truck I was purchasing. On an old school hand shake, they said they would make it right before delivery. ...And, they did! Way beyond our expectations. Well worth our hour drive!! Thank you all. More

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Thank you to Family Ford for making my purchase of my Ford F150 a great experience. My salesman Gary C. was awesome. was very friendly and knowledgeable and very patient in helping make my decision. Bill Ford F150 a great experience. My salesman Gary C. was awesome. was very friendly and knowledgeable and very patient in helping make my decision. Billy G. worked a good deal for me and Mike in finance was great. Would definitely recommend visiting Family Ford . More

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Excellent customer service making the buying process easy. Very patient and helpful finding me what I wanted. Definitely will recommend Gary to my family and friends. easy. Very patient and helpful finding me what I wanted. Definitely will recommend Gary to my family and friends. More

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This is the third vehicle I have bought from Family Ford Gary my salesman was awesome and GM Mike went the distance to get me the best deal highly recommend Family Ford of Enfield Gary my salesman was awesome and GM Mike went the distance to get me the best deal highly recommend Family Ford of Enfield More

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I was referred here by friends. Buying experience was unusual; had to do it all online and over the phone. Billy was the first person I talked to. After a lot of emails, we came to the consideration of a unusual; had to do it all online and over the phone. Billy was the first person I talked to. After a lot of emails, we came to the consideration of an Escape that they had under certified pre used. I messed around with the finance button on their site and noticed how expensive it was going to be, and brought it up to Billy. He assured me he can get "xxxx close to $300 per month". Unfortunately, after I had driven an hour south to test drive the vehicle, really like the vehicle, and drove all the way back up he informed me he couldn't get that close to $300 and it was moreso in the $350s range. At this point I had met with Michael, although it was really brief. Another Escape was brought up for closer to $300. They let me take the vehicle back up home after the test drive, which actually led me to feeling even more nervous on the way back(what if the same thing happens with the last vehicle and the price isn't the same). Fortunately, this time around, the price Billy told me was much closer to the actual price Michael gave me and we were able to close the deal. Gary was a really, really friendly fellow. He definitely excels with customer service. I really appreciated his attitude and personality throughout this. Overall, I guess I'm satisfied. There was a lot of headache and concern throughout it. If I had done more research and had a bit more knowledge coming into this, then I would likely have had a better experience. More

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My salesman Gary Craven is excellent. He treats us like family and thats why we keep going back. From the attentive care he gives us, to a great trade in value, and a really nice new vehicle selection, we family and thats why we keep going back. From the attentive care he gives us, to a great trade in value, and a really nice new vehicle selection, we are very satisfied. Our purchase process was simple and harmless. I love my new vehicle but the GPS keeps sending me down cow paths and I havent figured out how to remedy that yet! More

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Positive Buying Experience The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. how The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. however but other than that we had a bit of a learning curve. Gary Craven was our Salesperson and we have purchased an automobile in 2017 from Family Ford. So, that being said I guess that we are considered a repeat customer.. He guided us through the process making sure that we were completely engaged with our mainly online experience. All of the new technology was explained as well. The trade was approximated online and the purchase as well. He even had the truck we wanted delivered from another Corporate dealership (Sarat). We are happy with the outcome and hope that all is smooth sailing from here forward with the new truck. Thank you for the buying experience. I missed seeing the inside of the new facility and a quick talk with the GM Mike Moriarty... Best wishes Always. More

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A+ Experience Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! More

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Family Ford always takes care of my family's vehicles. Service is great, affordable and fast. They go the extra step to get to know the customer and make them feel appreciated. Service is great, affordable and fast. They go the extra step to get to know the customer and make them feel appreciated. More

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Superb and reliable servicing Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been di Yet again, Family Ford of Enfield has taken care of my car problems. I have been using their service department for over 10 years and have not been dissatisfied with work done on my Ford or Volvo. Family Ford always helps me understand my car problem, provides me with higher and lower cost options to fix the issue, and always completes the job exceeding all expectations. Thank you Family Ford! More

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