Gary Glaze | Page 11

Outstanding service department that treats their clients as VIP's. Professional, friendly and fast turn around times with Gary Glaze and Matt Lofton. Both employees should be commended. as VIP's. Professional, friendly and fast turn around times with Gary Glaze and Matt Lofton. Both employees should be commended. More

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I love your service and after care , show room very nice almost like being at home thank you for lunch really friendly receptionist. I wii be back. almost like being at home thank you for lunch really friendly receptionist. I wii be back. More

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Treated like family. From the moment my wife and I walked in the door, we were treated like family. Timothy Selby has been our sales representative for our last three vehi From the moment my wife and I walked in the door, we were treated like family. Timothy Selby has been our sales representative for our last three vehicles. He knows us and our likes and dislikes. There was no haggling back and forth with the price of their vehicle and the value of our trade in vehicle. Everything was up front right a way. There was no pressure. An extremely pleasant experience. Even three of the service advisors came out to greet us and support us in our purchase. More

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In and Out! They did a great job taking care of my BMW and we were in and out in the time they predicted! Will try to go back! They did a great job taking care of my BMW and we were in and out in the time they predicted! Will try to go back! More

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Great customer service Gary Glaze provides excellent customer service with a smile and very knowledgeable of BMW vehicles. He kept me well informed of the status of my vehic Gary Glaze provides excellent customer service with a smile and very knowledgeable of BMW vehicles. He kept me well informed of the status of my vehicle throughout the process of the repair. More

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Customer service is fast, friendly, and available! BMW of Salem has been my first choice for any maintenance, recalls, and most recently tires for my Z4. I receive excellent customer service as well BMW of Salem has been my first choice for any maintenance, recalls, and most recently tires for my Z4. I receive excellent customer service as well as getting an appointment quickly! Thank you BMW of Salem! More

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Efficient, fast and freindly. I always appreciate the personal touch, as a long time patron. Thank you for your continued efforts in providing the Salem community with exceptional I always appreciate the personal touch, as a long time patron. Thank you for your continued efforts in providing the Salem community with exceptional service. More

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Informative and Excellent Service! I drive up from Eugene to the Salem dealership for service because i know i can count on them to be friendly, knowledgeable and timely! Always on top I drive up from Eugene to the Salem dealership for service because i know i can count on them to be friendly, knowledgeable and timely! Always on top of giving me info about what needs to be done and staying up to date throughout the day. I have an awesome experience every time! More

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Knowledge and Courtesy This X7 is our third BMW. As always, the front staff and the office people were friendly, knowledgeable and courteous. We will continue to deal with t This X7 is our third BMW. As always, the front staff and the office people were friendly, knowledgeable and courteous. We will continue to deal with them. More

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They care and it shows in the overall customer experience… I have high expectations when dealing with people in the car businesses. My own business, has been a success, largely as a result of the focus we put I have high expectations when dealing with people in the car businesses. My own business, has been a success, largely as a result of the focus we put on providing an exceptional customer experience. My driving experience continues to be exceptional because I drive a very satisfying BMW and because of the exceptional way I’m treated by Gary and the Service team at BMW of Salem. Excellent communication, technicians that are friendly and engaged and business processes designed to proactively resolve issues related to my car, which by the way, has been very reliable over the past 7 years of ownership. I would also like to add, that having formerly been employed as a Customer Experience Manager for Mercedes-Benz, I know how difficult it can be, to consistently perform in what can best be described as a dynamic environment, with very demanding clients like myself. The communication and quality of service work Chris and his team provide, is truly as remarkable and unique among car dealerships and independent repair shops. More

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