Gary Lam | Page 13

Great buying experience I purchased my CPO car from Princeton Porsche sight-unseen. Mike Battaglia and Gary Lam were both honest and very patient with my questions and reques I purchased my CPO car from Princeton Porsche sight-unseen. Mike Battaglia and Gary Lam were both honest and very patient with my questions and requests for pictures and documentation. The new car was shipped to my house and my trade-in was picked up at the same time. Perfect transaction and incredible car! Thanks!! More

Helpful 0

Report | Print

Friendly, Professional, and Knowledgeable If you are looking for a Porsche, Mr. Gary Lam is THE MAN. He was extremely patient and knowledgable, a true Porsche expert. He made our entire experi If you are looking for a Porsche, Mr. Gary Lam is THE MAN. He was extremely patient and knowledgable, a true Porsche expert. He made our entire experience their very exciting and enjoyable. If I decide to buy another Porsche, I will definitely be going to Princeton Porsche and look for Gary. More

Helpful 0

Report | Print

Bad understanding of the high end brand customer service. Few weeks ago I stopped by Porsche of Princeton, randomly I end up by Asian looking sales person, which name I don't remember. I can consider myself a Few weeks ago I stopped by Porsche of Princeton, randomly I end up by Asian looking sales person, which name I don't remember. I can consider myself as a car guy and I did race on the national level in not a long past, my questions were precise and particular as I was looking for new car for my wife. My choice was between Porsche Cayenne and new X5 but my sales person lough at me trying to tell me that those crossovers don’t compete with each other. He was trying to explain to me that he is selling something so extraordinary, that he forgot the simple word of “brand”. The man was not trained enough to talk about leasing options, residual value, money factors and instead of informing me about the absence of manager/finance/leasing person he started to look tired of me and unhappy of my visit. When he took next step (probable trying to insult me this time) suggesting that I should get a Toyota Rav4 for my wife “because they are good cars” I had to leave the dealership. I did not see anybody else except the person by the desk in the center of the showroom; I came early, most likely before lunch as my salesman was chewing something by his desk maybe I came at wrong time. We move down to Princeton now but I guess for the business with Porsche will travel back to Upper Saddle River. More

Helpful 0

Report | Print

It was a pleasure working with Princeton Porsche The sales department and finance department demonstrated both honesty and integrity (not at all pushy), giving me a very straightforward opinion of th The sales department and finance department demonstrated both honesty and integrity (not at all pushy), giving me a very straightforward opinion of the pros and cons of the vehicles I was considering. Gary Lam (the salesman) listened to what I wanted and what I didn’t want, and made it work. They went over the pros and cons of the different additional options/features to choose from (and in fact discouraged me from getting some of them). They were accommodating, and flexible, and Tiffany Caccavali (finance department) explained everything very thoroughly and was also quite honest and straightforward. And when I returned 2 days after purchasing my new car and had a slight superficial “scratch” on my car, they immediately offered to buff it out, and did so successfully without any questions asked, and without any charge. Just great service overall. More

Helpful 0

Report | Print

Best buying experience Best experience in buying a car from inception to end. Best experience in financing car. I will send friends to this dealership. Fast and efficient. Best experience in buying a car from inception to end. Best experience in financing car. I will send friends to this dealership. Fast and efficient. More

Helpful 1

Report | Print

Professional on all levels I've leased and had service performed from this dealerships on many occasions and have always had a great experience. My salesperson, Gary was very s I've leased and had service performed from this dealerships on many occasions and have always had a great experience. My salesperson, Gary was very straightforward and made the leasing process easy and this is not always the case. Michael who did the "introduction" to the car and the technology was very helpful. And, Tiffany in financing went through all the forms with us quickly but effectively. I will continue to go to Princeton Porsche for all my car leases, purchases and service. More

Helpful 0

Report | Print

Awesome service Made the deal over the phone and picked up my car a week later. They had everything ready and it was super fast. Loved the service and love my new ca Made the deal over the phone and picked up my car a week later. They had everything ready and it was super fast. Loved the service and love my new car. Highly recommended. More

Helpful 0

Report | Print

Awesome Experience Such an easy experience, they explain everything and walk you through every detail of ordering, purchasing and operating your car. Its starts when yo Such an easy experience, they explain everything and walk you through every detail of ordering, purchasing and operating your car. Its starts when you walk into the dealership, very professional. Every single employee was amazing. Best experience that I ever had at a car dealership. More

Helpful 0

Report | Print

Excellent Our experience with Princeton Porsche and our salesman Gary Lam was perfect. The staff that assisted us with our purchase was professional, knowledgab Our experience with Princeton Porsche and our salesman Gary Lam was perfect. The staff that assisted us with our purchase was professional, knowledgable and helpful throughout the whole process. Myself and my family would highly recommend their services to anyone looking to purchase a Porsche. A great relationship was built that will last for years to come. More

Helpful 0

Report | Print

Excellent Customer Service is essential to ensure satisfied and loyal customers. Gary Lam provided outstanding service. He was honest, knowledgeable and shared personal stories is essential to ensure satisfied and loyal customers. Gary Lam provided outstanding service. He was honest, knowledgeable and shared personal stories about the Porsche brand that made him the perfect individual to represent Princeton Porsche in the most positive and relatable way!. He provided all the information necessary to allow us to make the most informed decision. He was patient, kind and funny. He made the purchase a very enjoyable experience! Tiffany Caccavale also provide excellent customer service. We appreciated her honesty, expertise, and patience during the decision making process. Michael Laskowski went over all the car functions and was very detailed and great at explaining all car features. Overall it was great TEAM and it showed that the GOAL is to ensure customer satisfaction. THANK YOU! More

Helpful 0

Report | Print