Gary Luu | Page 4

Great customer service It was a pleasure to work with joe hart on my first lexus purchase. Joe was very prompt and has a great attitude towards helping his customers. Highly It was a pleasure to work with joe hart on my first lexus purchase. Joe was very prompt and has a great attitude towards helping his customers. Highly recommend joe and this dealership! More

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Awesome experience!!! Stopped by the dealership over the Labor Day weekend to check out the new RX350. Wasn't 100% sure buying the car since I wasn't sure how much it cost Stopped by the dealership over the Labor Day weekend to check out the new RX350. Wasn't 100% sure buying the car since I wasn't sure how much it cost. I was adamant with the "red" color interior and pearl white exterior. However there were none at the dealership since its uncommon. Prior walking away Stephen offered to show me the NX200 FSport model which came with red interior with white exterior. I was sold the moment I saw the red interior - the color was just stunning....exact "red" I was looking for. To cut the story short - I brought the car! Stephen was superb! He wasn't the typical "pushy" salesman - he treated me as "friend" instead of a "customer"! Very presssional and knowledgeable all around! Thank you Herman for referring Stephen to assist me and also the excellent service you provided as well. I will be sure to come back in the near future to buy! More

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Purchased my first car! I had a great experience purchasing my first car thanks to Joseph and Gary! Super exciting day and they made sure everything went right. Ahhhmazing! : I had a great experience purchasing my first car thanks to Joseph and Gary! Super exciting day and they made sure everything went right. Ahhhmazing! :) More

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Smooth ride and smooth purchase I went into the dealership on Saturday ready to have a panic attack. I hadn't purchased a vehicle in over 15 years and I dreaded going through the en I went into the dealership on Saturday ready to have a panic attack. I hadn't purchased a vehicle in over 15 years and I dreaded going through the entire process again. However, this experience was so unlike any of my previous purchases. Joe Hart was extremely helpful throughout. I expected to have to haggle back and forth on the sales price, but I didn't have to. The vehicle Joe suggested for me after talking about budget had just the right set of options and the price Joe gave me was right on target the first time. (I'd been doing a lot of research on sales prices on RX 350s.) The other point of anxiety for me was financing. I already had a pre-approval from my credit union, but I figured I'd have to do a lot of work to get the purchase docs to the credit union so that they could cut a check which I'd then have to go back to the dealership to drop that off. Not the case this time. Gary in finance was able to confirm the pre-approval and worked some magic to get the loan with my credit union finalized and all I had to do was write a check for the down payment. I drove out of that dealership with my new vehicle without any of the post purchase anxiety I was expecting and so far I'm very pleased with my new "Dreadnought" (that's what I've named it). Thanks, Joe and Gary! More

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Personable Joe Hart was the salesman for my new RC. He was knowable about the car, answered all my questions and concerns. He covered everything to my complete Joe Hart was the salesman for my new RC. He was knowable about the car, answered all my questions and concerns. He covered everything to my complete satisfaction. He made the whole process fun, both him and the finance guy, Gary. It was a pleasure to be served by him. My drive home was a couple of hundred miles and he even called to make sure I got home safe and sound. The professionalness of this dealership is first rate. This is the 3rd car that we have purchased from Stevens Creek and we plan on at least one more. More

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Wonderful experience with Ryan! The dealership itself might not be as fancy as others, but the service is really great. I Emailed online from Lexus' website first to ask for a quote The dealership itself might not be as fancy as others, but the service is really great. I Emailed online from Lexus' website first to ask for a quote very late at night, and Ryan replied the first thing in the morning. We made an appointment and I shopped around before I went to see him. Ryan was very helpful and honest when I asked for his personal opinion; and he was very understanding my concerns about the price. He did give me a really good deal at the end, and I ended up buying the car from him. He made the whole buying experience very smooth, and pleasant. They also have a service taking photos and Emailing them to you afterwards, which made sharing the excitement of new cars easier than ever. I am glad that I went to Ryan and bought the car from him. I usually hate dealing with finance part when buying a car, but Garry, the finance manager wasn't as pushy, and he made the whole process very easy and I felt comfortable about any choices. It was a great experience! Thanks Ryan and Garry for the great help! More

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MVP - Most Valuable Person - Sale Manager Recently, I purchased 2016 RX-350 in May 2016 with Daniel Macias who is a busy Internet Sale Manager to get a hold of. If you like a car with options Recently, I purchased 2016 RX-350 in May 2016 with Daniel Macias who is a busy Internet Sale Manager to get a hold of. If you like a car with options package on your budget. He followed through on your needs and save your time. You shop the best price, bring it to him in person, with proof. He will match it or beat it at Lexus of Stevens Creek dealer with his boss's approval? He also is a very patient guy. For instance, my toddler 3 yrs old insisted and cried to go test drive with me. He waited for me to transfer a baby car seat on a new car. Clearly answered to you when you have questions and walked through with you on getting started owning/ driving a new car. Gary Luu was efficiently on your finance paperwork and explained manufacture coverage and extended warranty options for your purchase. Bonus: As a new Lexus owner at Stevens Creek dealer, you will get a FREE lifetime of Valet parking at the Valley Fair shopping mall with a Stevens Creek license plate frame and your VIN #. I highly recommend, prefer and count on Daniel Marcias for your next car. More

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Excellent Customer Service I came by the dealership on a gloomy Saturday, just to casually check out their inventory of Rxs. I was introduced to Jackie by my family's long-time I came by the dealership on a gloomy Saturday, just to casually check out their inventory of Rxs. I was introduced to Jackie by my family's long-time, trusted sales associate, Robert Riley. Jackie was so sweet and pleasant as she showed me one Rx after another. And, once she showed me the dealership's one and only 2016 Rx 350 F Sport (black exterior with red leather interior), I fell in LOVE! I was SOLD! Jackie worked patiently with me to get the best deal on this beautiful vehicle. I will never forget the excellent customer service provided by Jackie, Robert Riley, and Ted Liu. You guys ROCK! More

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Absolutely the best salesperson I've ever dealt with What more can be said about Stephen? I went to a number of dealerships and Stephen is by far the most patient, knowledgeable, and personable one I've What more can be said about Stephen? I went to a number of dealerships and Stephen is by far the most patient, knowledgeable, and personable one I've met. Stephen turned my initially neutral to negative experience at Lexus of Stevens Creek completely around to where I was certain I bought from the right place. Stephen's drive for excellence does not end after the sale either. After returning home, we noticed some issues that we missed when we left the dealership. Stephen went above and beyond and made a few calls..and what do you know...issues resolved. Great Job Stephen! If you're ever in the market, feel free to give me a call. Professionals like you are always welcome. More

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A wonderful experience This is our 3rd Lexus car purchased in Stevens Creek, ES300, RX300, and ES300H. Peter Chu is a wonderful sales person, a good listener, proactive & ca This is our 3rd Lexus car purchased in Stevens Creek, ES300, RX300, and ES300H. Peter Chu is a wonderful sales person, a good listener, proactive & can address all concerns & questions that I brought up. I am very pleased to meet him and his professional attitude & knowledge helped us to make the decision within an hour. Even though the initial look of 2016 ES300H (spindle grill) is not that impressive to me yet somehow my wife likes it. Other than that, its safety features, performance, fuel economy, interior design, and seat ergonomics are awesome. We have a fully loaded one. Finally, Gary Luu is such a nice finance manager to talk to, very effective and all to the point. Pavi briefs us nicely of the key features and operations in 30 minutes. Overall, this is a pleasant place to get a good new car! More

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