Gary Luu | Page 5

OUTSTANDING! An excellent and pleasurable experience! After 2 months of car shopping, we finally came to Lexus. After several bad experiences with other dealerships, one bad purchase & return, high press After 2 months of car shopping, we finally came to Lexus. After several bad experiences with other dealerships, one bad purchase & return, high pressure sales people, and a bait & switch add, we had lost the excitement of a new car purchase and were beginning to dread the entire ordeal. Daniel Macias & the entire Lexus of Stevens Creek staff restored our faith in humanity, and made our new car lease an extremely pleasing and satisfying experience. Our experience with competing dealerships was in stark contrast to the exceptional treatment that we received from Lexus. We love our new ES350, and have every confidence that we will be treated respectfully & professionally by Lexus in all future dealings. If we had it all to do over again, we would start (and finish) with Lexus of Stevens Creek! More

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5 stars are not enough for your employees I was across the street shopping for cars and I tell you it was a total night and day, you can totally tell the difference. From the beginning I hav I was across the street shopping for cars and I tell you it was a total night and day, you can totally tell the difference. From the beginning I have noticed how Hector was so sincere and how he went out of his way to ensure I get what I needed, I just got out of the hospital from surgery and instead of me going to the dealership, he went to my house and showed me the cars I was interested with, from then on he earned my respect and knew I was dealing with one of most professional people. Then during the whole purchase his co-league Domingo was also respectful and not pushy, purely friendly! The whole process was seamless and no one was ever aggressive, it is great to see there are car sales people who are like them and Lexus should be proud on what kind of service culture they are building, Again thank you Hector and Domingo! More

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Amazing from Start to finish!!! I have never leased a vehicle before but Stevens Creek Lexus made it extremely easy and friendly for me to finish the deal in under few hours. Daniel/ I have never leased a vehicle before but Stevens Creek Lexus made it extremely easy and friendly for me to finish the deal in under few hours. Daniel/Windy have been a pleasure to work with and very professional. Frankly, they understand value of each dollar spent and thats where they assisted me in getting a good deal. Highly recommended! Good luck! More

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Great experience Stephen was awesome from start to finish! He and the staff truly showed professionalism and helped us throughout the entire process. This was my faste Stephen was awesome from start to finish! He and the staff truly showed professionalism and helped us throughout the entire process. This was my fastest car buying experience! My first Lexus, and won't be my last. Thanks Stephen! More

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a good experience My decision to purchase a vehicle was due to Mr. Nate Persall. He was patient and listened to what we needed and the price we could afford. He took th My decision to purchase a vehicle was due to Mr. Nate Persall. He was patient and listened to what we needed and the price we could afford. He took the time to show us the availability and allowed us to test drive the vehicles on the lot. There was no high pressure and Nate was patient when he could have thanked us for coming in and moved on to another customer. We were able to negotiate a price that was agreeable to all. I am very happy with the vehicle and my experience with Lexus Stevens Creek and particularly Mr. Nate Persall. I would highly recommend Nate for your next vehicle. More

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A CLASS ACT and STEP ABOVE - OUTSTANDING SERVICE AND SALES I had been to other Lexus dealerships looking for just the right LS, but Joe Hart and Gary Luu are far and away THE BEST team you could possibly hope I had been to other Lexus dealerships looking for just the right LS, but Joe Hart and Gary Luu are far and away THE BEST team you could possibly hope for when buying a Lexus. Joe was very positive, upbeat, knowledgeable, straight forward and patiently guided me through all the wonderful LS features. Joe quickly tunes in to what customers want and then delivers. I went in during my lunch break from work and left with a Lexus! Gary made the financing process painless and is great to work with! This top notch team at Stevens Creek is impressive. If you want quality professionalism, service and a straight-ahead efficient buying experience at a top notch dealership - go to Stevens Creek Lexus and ask for Joe and Gary to assist you! Thanks Joe and Gary! More

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thanks for your help in getting me the car i needed! ryan, it was fantastic working with you! thanks for your patience, understanding, and upbeat attitude. you took the pain out of car shopping and you ryan, it was fantastic working with you! thanks for your patience, understanding, and upbeat attitude. you took the pain out of car shopping and you were able to work magic in getting me the car i wanted at the price i could afford. now, i don't have to forgo eating for a week each month ;) we'll be back next time...hopefully for that RC350 Fsport :) More

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Excellent and competitive negotiations. Very Professional 2! Fantastic year end deal with Dottie and Gary, everything was absolutely straight forward and there was zero pressure. We negotiated with three other d Fantastic year end deal with Dottie and Gary, everything was absolutely straight forward and there was zero pressure. We negotiated with three other dealers, Roseville, Concord and Serramonte, and this dealership by far exceeded our high expectations! Extremely professional, Dottie greeted me at the door as soon as I walked in after a two hour drive to get there, and after the deal she gave me some extra perks even after we felt like we got a great deal on our new car. The facilities were very nice and clean, and the stock on hand was also impressive, it was by far the busiest dealership we had been to. I used to live in the bay area and now I know why I used to see so many license plate frames that said Steven's Creek on them, they are top notch! More

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Extremely positive " Hart " experience ! On a scheduled appointment ( Saturday AM ) with Mr. Joe Hart, we were greeted with a very friendly / open approach. The time with Joe was very well-sp On a scheduled appointment ( Saturday AM ) with Mr. Joe Hart, we were greeted with a very friendly / open approach. The time with Joe was very well-spent as he shared very much with us on LEXUS products and service. He is a very knowledgeable, skilled professional with plenty of enthusiasm /,motivation towards his work / responsibilility. He exhibited much patience and cooperation with us through our entire time at the Stevens Creek location. More

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Friendly down to earth staff Our experience with the sales team was wonderful. Stephen Tran was top notch all the way. Extremely knowledgeable, patient, kind and was fun to talk t Our experience with the sales team was wonderful. Stephen Tran was top notch all the way. Extremely knowledgeable, patient, kind and was fun to talk to. An all around great guy. He is the man to see!! The dealership is spotless, bright and cheery, and many models to choose from in stock. It was definitely not your average 5 hour haul to buy a car and waiting around. The team made the buying experience seamless and enjoyable. Gary Luu helped with the end paperwork, he was spot on when he said "this will take ten minutes" it took nine. Thanks Gary. We are very excited and happy with our FIRST Lexus!! Thank you team, you made a difference. Valerie & Frank L More

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