Gary Plunkett

The whole team was professional, helpful, and accommodating. I would definitely recommend their business to anyone! accommodating. I would definitely recommend their business to anyone! More

Helpful 0

Report | Print

Second truck from Castrucci Ford in Milford. Gary and the team were outstanding and made the whole process very easy. Even with the crazy car market, Gary was able to find me what I wanted with no curveballs team were outstanding and made the whole process very easy. Even with the crazy car market, Gary was able to find me what I wanted with no curveballs. Would highly suggest anyone in the market that is considering a Ford….go team the Castrucci Ford team in Milford. Happy customer here!! More

Helpful 0

Report | Print

Bill and barry are the two greatest people i worked with looking for a car i went all over and ended up here bill and barry went completly out of there way stayed late from there family and i wish i could looking for a car i went all over and ended up here bill and barry went completly out of there way stayed late from there family and i wish i could thank these guys enough i was kinda picky in what i wanted they went out of there way to ship my mustang and customized it to fit my needs this will be the only place i look for cars ever again i was under qualified and he still found a way to get me my dream car at a readonable price thanks again to everyone at this store everyone was so friendly and cant wait to see everyone again and if your reading this make sure to ask for bill or barry More

Helpful 0

Report | Print

Knowingly sold me a lemon Knowingly sold me a Car they knew had transmission issues and never mentioned it. It is not safe to drive causes me extreme anxiety and has almost cau Knowingly sold me a Car they knew had transmission issues and never mentioned it. It is not safe to drive causes me extreme anxiety and has almost caused two highway accidents. . They will not work with me to trade in as I tried this week while it said in the service bay for the third time in a matter of months. Car is only 2 years old and has 55,000 miles on it. They were not accommodating to the fact that they sold a single Mom this defective vehicle and let me walk out still driving an unsafe vehicle to transport my child. Will never refer again. Please know that Gary is very nice man but his hands were obviously tied. More

Helpful 1

Report | Print

Milford Ford Great dealership and outstanding sales personnel. Just leased my second F-150 through them and I'll be back again. They have a large selection of vehi Great dealership and outstanding sales personnel. Just leased my second F-150 through them and I'll be back again. They have a large selection of vehicles to choose from. Wouldn't buy a Ford from no other dealership In greater Cincinnati go check them out. More

Helpful 0

Report | Print

FANTASTIC EXPERIENCE Everyone at dealership was very helpful, kind and patient with all of our questions. Best customer service ever! They actually took the time to show m Everyone at dealership was very helpful, kind and patient with all of our questions. Best customer service ever! They actually took the time to show me how all the features work - which is a lot! Highly recommend these guys they are #1 in my book. I will definately be spreading the word about our experience at Mike Castrucci Ford! More

Helpful 0

Report | Print

Worst dealership experience that I've ever had! Castrucci Ford had listed a 2015 Ford Fiesta online below invoice. Valued my trade-in through their "Black Book Value Your Trade" option available onl Castrucci Ford had listed a 2015 Ford Fiesta online below invoice. Valued my trade-in through their "Black Book Value Your Trade" option available online. Spoke to Gary Plunkett over the phone; he acknowledged that he had seen the value of my trade-in online. I also made it clear that I was remitting payment for the remainder of the transaction in cash. On 06/30/15, I drove to Castrucci through a blinding rainstorm with the intention of buying the new car, & trading in my old vehicle. Took the new vehicle for a test drive, but found it odd that Plunkett didn't seem interested in looking at my trade-in while I was away on the test drive. Upon my return, Plunkett stated "our used car manager doesn't wasn't your trade-in" as an attempt to give us much less than what Castrucci's Black Book value had appraised the vehicle for. It also appeared that since we driven over an hour to get to Milford, Plunkett may have used the 80's mentality of car sales in thinking that we were desperate to make a purchase. I'm assuming that Plunkett's mindset was stuck in the 80's in thinking that we were going to sit in that musty trailer for hours listening to everyone scream at one another while we begged for a deal. Sorry, but I left my "I am an idiot" t-shirt at home. Plunkett and Castrucci Ford intentionally wasted my time and made this "the absolute worst car buying experience that I've ever had" BY FAR. Rating this dealership with a "1" would be rating it too high. Here's a message for Plunkett, and for potential customers of Castrucci Ford: Shop around (as I did) prior to visiting a dealership. Have multiple offers in place. If the first dealership attempts to play a game on you, leave immediately. As an FYI, I had multiple deals in place for a new car prior to visiting Castrucci. Virtually every dealership was chomping at the bit to get my business. Guess what Gary...my plan B worked. I stopped at your closest competitor, got the deal that I wanted, and left with a much better 2015 vehicle than the rain stained white one that you were attempting to bait and switch us with. Not only would I NEVER EVER waste my time with any dealership affiliated with Castrucci, I would strongly advise anyone reading this to NOT WASTE YOUR TIME with Castrucci. There are too many new car dealers around that DO WANT your business to put up with the 1980's type of games. More

Helpful 0

Report | Print

F-150 Purchase Staff at Mike Castrucci Ford was very knowledgeable and many trucks in stock to choose from. My wife and I looked a several trucks and test drove two Staff at Mike Castrucci Ford was very knowledgeable and many trucks in stock to choose from. My wife and I looked a several trucks and test drove two of those. Salesperson, Gary Plunkett, was patient, knowledgeable and friendly. I did not plan to purchase a vehicle that day but I did and I am very happy that I did. Great experience and great people. More

Helpful 0

Report | Print

Great buying experience I purchased a new 2014 Ford F-150 from Mike Castrucci Ford. I have dealt with a number of car dealerships in the past year, but Bobby and Gary provide I purchased a new 2014 Ford F-150 from Mike Castrucci Ford. I have dealt with a number of car dealerships in the past year, but Bobby and Gary provided, by far, the most enjoyable buying experience. They were extremely responsive, and made doing a deal easy. No pressure, no games, just open and direct communications. Really, this was such a positive experience. Things could not have gone more smoothly. I would highly recommend a visit to Castrucci Ford, and specifically Bobby and Gary, if you are in the market for a new car. More

Helpful 0

Report | Print

Not sure what's being asked! My experience was superb. I was nervous coming in as I am on my own, after a divorce, for the 1st time in 27 years. Gary was patient & helpful. The ge My experience was superb. I was nervous coming in as I am on my own, after a divorce, for the 1st time in 27 years. Gary was patient & helpful. The gentleman who processed my paperwork was very friendly. The gentleman who synced my phone & familiarized me w/the car was very helpful as well. More

Helpful 0

Report | Print