Jim Turner

Salesman was very helpful with putting together the complete deal as well as making sure the car was ready for delivery as promised. Salesman gave detailed explanation of vehicle options and equipment complete deal as well as making sure the car was ready for delivery as promised. Salesman gave detailed explanation of vehicle options and equipment. More

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Bill and barry are the two greatest people i worked with looking for a car i went all over and ended up here bill and barry went completly out of there way stayed late from there family and i wish i could looking for a car i went all over and ended up here bill and barry went completly out of there way stayed late from there family and i wish i could thank these guys enough i was kinda picky in what i wanted they went out of there way to ship my mustang and customized it to fit my needs this will be the only place i look for cars ever again i was under qualified and he still found a way to get me my dream car at a readonable price thanks again to everyone at this store everyone was so friendly and cant wait to see everyone again and if your reading this make sure to ask for bill or barry More

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FANTASTIC EXPERIENCE Everyone at dealership was very helpful, kind and patient with all of our questions. Best customer service ever! They actually took the time to show m Everyone at dealership was very helpful, kind and patient with all of our questions. Best customer service ever! They actually took the time to show me how all the features work - which is a lot! Highly recommend these guys they are #1 in my book. I will definately be spreading the word about our experience at Mike Castrucci Ford! More

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Forgotten about customer Test drove multiple Fusions late in the evening on Sunday (8/2). Decided on a brand new 2016 Fusion. Filled out my credit application, and was told I Test drove multiple Fusions late in the evening on Sunday (8/2). Decided on a brand new 2016 Fusion. Filled out my credit application, and was told I would be given a call the next day (8/3) once they had made a decision/came to terms on what I was approved for/interest rate. The next day it is close to closing time and I still had not received a call so I called them myself, only to be told they were moving office buildings that day and had not had time to look at my application and they would call me the next day. Tuesday (8/4) rolls around and still no call when it comes close to closing time. I call yet again, get transferred around several times and then hung up on. I called back again and was told they still had not looked at my application and they would "for sure call me back the next day and they hadn't forgotten about me". Wednesday (8/5) I STILL had not received a call so I YET AGAIN call them back to be told my sales man (Jim Turner) was not working that day and they really had no idea what was going on with my application and I needed to call back the next day and speak with my salesman. Thursday (8/6) I call yet again as I am sitting at Jeff Wyler getting ready to sign for a new vehicle (because I am fed up at this point) and am told by my salesman that he still hadn't heard anything about my application and they had lost my phone number so that is why they personally had not been calling me back and he would recommend I go ahead and buy a vehicle from Jeff Wyler if they had something I wanted. L O U S Y way to be treated when you're getting ready to purchase a $20,000 vehicle. Never in my life have I known a company to just forget about a paying customer and then tell them to take their business elsewhere. More

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I have been to them all and Castrucci Milford is the best Because of the sales team Castrucci in Milford has been my preferred dealer after 35 years of buying Ford's in Ohio! No hassle sales personnel taking Because of the sales team Castrucci in Milford has been my preferred dealer after 35 years of buying Ford's in Ohio! No hassle sales personnel taking advantage of you. Absolutely the best trade in value anywhere.... Take it from a man who owns 18 Fords, Me. More

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Professional and courteous dealership. The 2-year lease was almost up on my Explorer and I was over the contract mileage limit. Not to mention I encountered some financial issues during th The 2-year lease was almost up on my Explorer and I was over the contract mileage limit. Not to mention I encountered some financial issues during the lease that created a financing challenge. At Mike Castrucci Ford, I was welcomed by Jim Turner, salesman. Mr. Turner did not waste my time and was very courteous and respectful! He spent the proper amount of time with me to make sure he understood my needs and showed me the new options Ford has to offer. My information was quickly passed on to Bobby Castrucci in Finance. He truly listened and worked hard to do the best he could for me and my family. We drove our brand-new 2015 Ford Escape off the lot a couple days later. Everything was ready, all I had to do was sign! Mr. Turner presented the vehicle features that I was not familiar with...and we were on our way! I was truly sold on Ford a few years ago...and now, Mike Castrucci Ford is the dealership for my family. Couldn't be happier! More

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Great Purchase Experience Hi, I purchased a brand new 2014 Ford Escape from Mike Castrucci Ford Milford and I recommend this dealership to anyone looking for a new car. Jim Hi, I purchased a brand new 2014 Ford Escape from Mike Castrucci Ford Milford and I recommend this dealership to anyone looking for a new car. Jim Turner was my sales person and he provided me with excellent service, a stress free experience and is all around a great guy! The paper work was a snap and I couldn't have expected a friendlier staff. Thank you Jim and Mike Castrucci Ford! More

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Great Service Got a great deal on a 2015 ford fusion and our salesman, Jim, was so nice and friendly! Would recommend this place to all friends and family! Got a great deal on a 2015 ford fusion and our salesman, Jim, was so nice and friendly! Would recommend this place to all friends and family! More

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From Kings Ford to The King of Ford! I set out on April 11th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didn’t have the exact car that I wanted, so they said they I set out on April 11th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didn’t have the exact car that I wanted, so they said they would order one. I was told it would be ready in 4 to 6 weeks and I needed to put down $500. After 8 weeks of waiting, I was told that it was going to be another 8 to 10 days. On the 19th day (total of 10 1/2 weeks) Kings called and said my car was ready. I rushed up in anticipation and I couldn’t believe my eyes when I saw that the car was not what I had ordered. They were unwillingly to work with me and just said “we obviously don’t have a deal and I’ll get your refund out to you tomorrow”. It was obvious to me that they had sold my car to someone else. (And it took a phone call and two weeks to get my $500 back.) I was ready to say “screw it” and just go buy a Camaro, but I reached out to Mike Castrucci Ford in Milford. It was the best move I made through the whole process. Jim Turner emailed me back within just a couple of hours. I went up on a Saturday and within minutes; he was able to find the exact car I wanted. The papers were signed right then, and 3 days later, I had my car. They will be my first stop in the future. Thank you for making the process so easy! And thank you Jim Turner! More

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Pleasant no hassle! We realized early on that we shared Christian values with Jim and enjoyed our pleasant conversations throughout the buying experience. Jim searched fo We realized early on that we shared Christian values with Jim and enjoyed our pleasant conversations throughout the buying experience. Jim searched for the truck we wanted and got questions answered if he didn't know the answer. With the X plan and incentives for 2014 pickups which he explained, there was no need for the dreaded haggling-YEAH! We felt he was working for our benefit. Very pleasant experience! More

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