Gary Poarch

I had a great experience with Gary Poarch, the Service Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy to talk to, and genuinely took an interest in my situation. His communication was clear, he knew his stuff, and he made sure I always felt taken care of. Due to the actions of the oil change place, it was a frustrating and difficult experience, but Gary made it better. He kept me updated the whole way through and really made the process easier to handle. Gary and the Audi team, including Taryn, were all fantastic—helpful, professional, and easy to work with. Big thanks to Gary, Taryn, and the whole Audi Marin team for their support! -Stefan More

Report | Print

Great customer service! ! Very helpful team of people!!! Over delivered on my expectations and put me in the car of my dreams. ! Very helpful team of people!!! Over delivered on my expectations and put me in the car of my dreams. More

by CARRIE_FRAZER Verified Customer Verified Customer

Report | Print

excellent customer service. drop off and pickup very easy. the video added to the recommended service link was very useful and a great idea to add drop off and pickup very easy. the video added to the recommended service link was very useful and a great idea to add More

by brett hansbery Verified Customer Verified Customer

Report | Print

veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED Verified Customer Verified Customer

Report | Print

Always knowledgeable and punctual. I really enjoy having them taking care of my car. Thank you. I really enjoy having them taking care of my car. Thank you. More

by cynwoods Verified Customer Verified Customer

Report | Print

Ok, Brittany was our service contact, very professional and friendly! Car was taken care of, video sent, that was awesome!!! and friendly! Car was taken care of, video sent, that was awesome!!! More

by WMBYRNE Verified Customer Verified Customer

Report | Print

Professional, willing and polite service people, but didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signa didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signal flashed on. More

by DICKROTHKOPF Verified Customer Verified Customer

Report | Print

My service representative was pleasant and made every effort to have my car serviced in a timely manner. effort to have my car serviced in a timely manner. More

by JBRENNAN3 Verified Customer Verified Customer

Report | Print

This is a top notch outfit. They identify their weakness and improve on them effectively. Best Audi dealer in the Bay Area. They identify their weakness and improve on them effectively. Best Audi dealer in the Bay Area. More

Report | Print

Allows get top notch service from the team at Audi. Amy and Gary have always taken good care of my concerns. Amy and Gary have always taken good care of my concerns. More

by BRWNSOO2 Verified Customer Verified Customer

Report | Print