Gary Poarch | Page 2

Audi Marin responded

Thank you for your feedback and for choosing Audi Marin. We’re delighted to hear your service experience was handled superbly, with timely execution, clear communication, and full transparency. Providing a seamless and professional Audi service experience is always our goal. We look forward to assisting you again in the future!

Audi Marin responded

Thank you for sharing your feedback about Audi Marin. We’re sorry to hear that your experience with our service department did not meet the level of communication and responsiveness you expected. At Audi Marin, we strive to provide a seamless experience from purchase through service, and it’s clear we fell short during your visit. Your comments are important to us, and we would appreciate the opportunity to better understand your concerns and work toward a resolution. Please feel free to reach out to our Service Director, Ivan Chavez, at ichavez@indigoautogroup.com, directly so we can address your experience and restore your confidence in Audi Marin.

Audi Marin responded

Thank you, Steve, for your kind feedback. We’re delighted to hear that Gary provided such supportive and professional service during your visit. Having a knowledgeable service advisor who advocates for our clients, especially when navigating warranty matters, is a key part of the experience we strive to deliver. We truly appreciate your trust and look forward to assisting you again in the future.

Audi Marin responded

Thank you, Jay, for your kind words about Audi Marin. We’re delighted to hear that our team delivered a thoughtful, talented, and timely experience. Providing a seamless and professional Audi sales and service experience is our priority, and we truly appreciate your support. We look forward to assisting you again in the future!

Audi Marin responded

Thank you, Aubrey, for your thoughtful feedback and for choosing Audi Marin. We’re delighted to hear Gary provided excellent communication throughout your service experience, especially during a complex repair. We’re glad everything was resolved to your satisfaction and truly appreciate your trust in our team. We look forward to assisting you again in the future!

Audi Marin responded

Thank you for your continued support of Audi Marin. We're glad to hear you enjoyed the excellent service and the comfort of our waiting facility during your visit. Providing a welcoming environment and a high-quality Audi service experience is always our goal, and we truly appreciate you being a repeat customer!

Audi Marin responded

Thank you, Ky, for your kind feedback about Audi Marin. We're glad to hear you appreciate the friendly and conscientious service from our team, as well as the video service summaries and communication throughout your visit. It means a lot that you go out of your way to bring your vehicle to us, and we truly appreciate your continued support!

Audi Marin responded

Diane, thank you for your wonderful review and for being a valued member of the Audi Marin family for over 24 years! We’re delighted to hear Gary continues to provide the knowledgeable guidance and exceptional service you’ve come to rely on. Delivering trusted, professional Audi service in Marin and building long-term relationships with our customers is always our goal. We truly appreciate your loyalty and kind words.

Audi Marin responded

Thank you for sharing your feedback! We’re glad to hear that your service visit went smoothly and that our team kept communication clear throughout the process. We appreciate your trust in Audi Marin and look forward to assisting you again in the future.

Audi Marin responded

Thank you for your feedback, and we appreciate you taking the time to share your experience with Audi Marin. We understand how frustrating it can be to experience the same concern multiple times, especially once a vehicle is outside of warranty. We’re glad Ivan Chavez, our Service Director, had the opportunity to discuss the situation in detail with you. As outlined in your recent conversation, the next step will be to confirm the current cause of the child malfunction warning so that a request for assistance can be submitted on your behalf to Audi of America. Your long history with Audi and Volkswagen vehicles, along with your commitment to factory-recommended service, will be included as part of that request. It sounds like a plan is in place to help address and potentially mitigate this concern, and our team looks forward to reconnecting with you when you return so we can continue assisting you.