Gary Poarch
Gary Poarch at Audi Marin
Refer Me

Gary Poarch | Page 2

Service Advisor

Audi Marin

700 Francisco Boulevard West
San Rafael, CA 94901

Contact Me
4.9
26 Reviews
4.9

26 Reviews

Write a Review

26 Reviews of Gary Poarch

September 11, 2023

Dealership Rating
Employee Rating

Amy was fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! More

by HAGGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Asma Maaroufi, Jay Dhillon, Mohd Sammur, Danny Roque, Amy Stoica, Brittany Myers, Ryan O'Sullivan , Ivan Baez, Gene Frank, Can't recall the janitor's name, but he was Fantastic!, The person that took my keys on drop off was REALLY FANTASTIC!

Nov 28, 2023

Audi Marin responded

Thank you for your enthusiastic feedback on Amy and the Audi Marin team. We value your suggestions and appreciate your honesty. We'll consider your thoughts on reviews and incentives as we strive to enhance our customer experience. Your satisfaction is paramount, and we'll continue to work towards earning your praise.

September 10, 2023

Dealership Rating
Employee Rating

They communicate very well, I felt the “service” for an electric car was pretty pricy. More

by JENNIFERSCHOENSTEIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica

Nov 28, 2023

Audi Marin responded

We value your feedback regarding our communication and pricing. Your concerns about the service cost for electric cars are noted, and we'll review our pricing structure to ensure fairness.

September 10, 2023

Dealership Rating
Employee Rating

Gary and the team are always top notch in communicating and performing the service. Thanks. More

by JONATHAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Audi Marin responded

Thank you for recognizing Gary and our team for their top-notch communication and service. We're dedicated to maintaining this standard, and your feedback reinforces our commitment to excellence.

September 09, 2023

Dealership Rating
Employee Rating

Audi Marin did a great job on my last service visit. They replaced a defective part that had to be ordered. They were able to accomodate me even though I was a day early for my appointment. My hat is More

by amclau500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Audi Marin responded

Thank you for recognizing our efforts during your last service visit. We strive to accommodate our customers' needs and are pleased to have met your expectations. Your kind words motivate us to continue delivering exceptional service.

September 07, 2023

Dealership Rating
Employee Rating

As always excellent results. Gary Poarch is always friendly and professional. Clear answers to questions. More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Audi Marin responded

Thank you for the kind review! We're thrilled to hear that your experience with Gary Poarch was excellent, and we greatly appreciate your kind words about his friendliness and professionalism. Clear answers to questions are essential to our commitment to transparency.

September 07, 2023

Dealership Rating
Employee Rating

Excellent customer service! My service rep was OOO and Gary took care of me like a charm! Thank you Gary!!! More

by MEM1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Audi Marin responded

Thank you for the kind review! Gary's dedication to providing exceptional customer service is commendable. We're pleased that he was able to take care of you, and we're grateful for your appreciation.

September 03, 2023

Dealership Rating
Employee Rating

Gary Porch took my Q5 in on an emergency basis and got it back to me quickly. I was informed and am pleased with the whole experience. Thanks, Gary. More

by TIAPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Audi Marin responded

Thank you for the wonderful review! We're glad to hear that Gary Porch was able to assist with your Q5 on an emergency basis and that the experience met your expectations. Your satisfaction is our priority.

September 03, 2023

Dealership Rating
Employee Rating

I've serviced my vehicle here for years. Gary Poarch has always delivered excellent service. He is upfront and detailed with the work to be done and what to expect. More

by PSC222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Oct 17, 2023

Audi Marin responded

Thank you for the wonderful review! We greatly appreciate your continued trust in us and your loyalty as a long-time customer. Gary Poarch's commitment to delivering excellent service and being transparent with the work is commendable.

September 03, 2023

Dealership Rating
Employee Rating

They are expensive, but did an excellent job. Said upper control bushings needed replacing. With some misgivings, okayed the work and what a difference. Handles like new with 106k mi. More

by FRPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Audi Marin responded

Thank you for the wonderful review! While we understand concerns about cost, we're delighted that you found our service to be excellent. We aim to provide value for the quality of work, and it's fantastic to hear that the replacement of the upper control bushings made a noticeable difference in your vehicle's performance.

September 01, 2023

Dealership Rating
Employee Rating

Professional and competent. They provide a video of their inspection and any suggestions, which is very convenient. All their service staff are great to work with. More

by MHORN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2023

Audi Marin responded

Thank you for your kind review! Providing a video inspection and suggestions is a reflection of our commitment to transparency and convenience. We're delighted to know that you found our service staff to be professional and competent.

Dealership Inventory (194 Vehicles)

new 2024 Audi Q8 car, priced at $90,045
2024 Audi Q8
new
Gray exterior
Automatic
All-wheel Drive
new 2024 Audi Q8 car, priced at $87,420
2024 Audi Q8
new
Glacier White Metallic exterior
Automatic
All-wheel Drive
new 2024 Audi A8 car, priced at $100,705
2024 Audi A8
new
Mythos Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Audi RS e-tron GT car, priced at $165,790
2024 Audi RS e-tron GT
new
Mythos Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Audi Q4 e-tron car, priced at $62,405
2024 Audi Q4 e-tron
new
Glacier White Metallic exterior
Automatic
All-wheel Drive
new 2024 Audi Q8 car, priced at $92,465
2024 Audi Q8
new
Chronos Gray Metallic exterior
Automatic
All-wheel Drive