Gary Poarch
Gary Poarch at Audi Marin

Gary Poarch | Page 3

Service Advisor

Audi Marin

700 Francisco Blvd W
San Rafael, CA 94901

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4.8
50 Reviews
4.8

50 Reviews

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50 Reviews of Gary Poarch

February 26, 2026

Dealership Rating
Employee Rating

Great customer service by Gary Porch always! Love the cafe, and the loaners that are in pristine condition. More

by georgia.addington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto from loaner car dept

Mar 10, 2026

Audi Marin responded

Thank you for sharing your experience with us! We’re delighted to hear that Gary consistently provides great customer service and that you enjoy our café and well‑maintained loaner vehicles. We appreciate you choosing Audi Marin and look forward to welcoming you back.

February 24, 2026

Dealership Rating
Employee Rating

At Audi Marin, all the staff are very polite and accommodating. Everyone works hard to help the customers. More

by Bonnielou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Audi Marin responded

Thank you for sharing your experience with us! We’re glad to hear our team was polite, accommodating, and committed to helping throughout your visit. We appreciate you choosing Audi Marin and look forward to welcoming you back.

February 21, 2026

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Employee Rating

Friendly team, great service. Fixed my issue with a reasonable turnaround. Car was impeccably washed after service. More

by juliochvz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

Audi Marin responded

Thank you for sharing your experience with Audi Marin! We’re thrilled to hear that our friendly team provided great service, resolved your issue with a reasonable turnaround time, and returned your vehicle impeccably washed. Delivering efficient, high‑quality care is what we strive for, and we truly appreciate your feedback. We look forward to assisting you again!

September 22, 2025

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I had a great experience with Gary Poarch, the Service Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy More

by Stefan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Audi Marin responded

Thank you, Stefan, for your thoughtful review of Audi Marin. We're so glad Gary, Taryn, and the team were able to support you through a difficult situation and provide the care and professionalism you needed. We appreciate your trust and look forward to assisting you again.

October 16, 2023

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Employee Rating

Great customer service! ! Very helpful team of people!!! Over delivered on my expectations and put me in the car of my dreams. More

by CARRIE_FRAZER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Proctor

Nov 14, 2023

Audi Marin responded

Thank you for recognizing our team's efforts in exceeding your expectations and putting you in the car of your dreams. Providing great customer service is our goal, and we appreciate your positive feedback.

October 11, 2023

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Employee Rating

excellent customer service. drop off and pickup very easy. the video added to the recommended service link was very useful and a great idea to add More

by brett hansbery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Myers

Nov 15, 2023

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. Thank you for acknowledging our excellent customer service. We're delighted to hear that the drop-off and pickup were easy for you. The addition of the recommended service video is aimed at providing valuable insights, and we're glad you found it useful! Thank you again for choosing Audi Marin

October 07, 2023

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Employee Rating

veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica , Gene Frank, Brittany Myers, Ryan O'Sullivan, Danny Roque

Nov 15, 2023

Audi Marin responded

We appreciate your kind words about our team's helpfulness, efficiency, and friendliness. We apologize for any inconvenience regarding the loaner car, and we'll strive to enhance our reservation system

September 30, 2023

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Employee Rating

Always knowledgeable and punctual. I really enjoy having them taking care of my car. Thank you. More

by cynwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Proctor , Gene Frank, Jason Arnold

Nov 28, 2023

Audi Marin responded

Thank you for your kind words about our service team's knowledge and punctuality. We're committed to providing top-notch service and are grateful for your trust.

September 25, 2023

Dealership Rating
Employee Rating

Ok, Brittany was our service contact, very professional and friendly! Car was taken care of, video sent, that was awesome!!! More

by WMBYRNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica , Gene Frank, Brittany Myers, Ryan O'Sullivan, Danny Roque

Nov 14, 2023

Audi Marin responded

Thank you for recognizing Brittany's professionalism and friendliness. We're glad you appreciated the video updates, and we aim to continue providing awesome service.

September 25, 2023

Dealership Rating
Employee Rating

Professional, willing and polite service people, but didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signa More

by DICKROTHKOPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Audi Marin responded

We apologize for any inconvenience you experienced regarding the dashboard warning signal. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction.

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