Warranty replacement of Taycan heater unit .
. did the job well and timely. Provided a nice loaner and had my car cleaned and shined when I came to pick it up. Couldn't ask for much more than tha
. did the job well and timely. Provided a nice loaner and had my car cleaned and shined when I came to pick it up. Couldn't ask for much more than that.
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by yoppdk
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2025 -
Porsche Louisville responded
Thank you for choosing Germain Porsche of Louisville for your recent warranty work. Our team focuses on delivering only the best in customer care, so we are pleased to know that all your expectations we met.
Best Regards,
John Casco
General Manager
They are always responsive to any needs that I may have
with my car. They always get to things promptly and provide a service loaner so that I'm not without a vehicle while they are doing the service. I ha
with my car. They always get to things promptly and provide a service loaner so that I'm not without a vehicle while they are doing the service. I have leased all of my cars from them and wouldn't dream of going anywhere else
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by MommaG
Verified Customer
Verified Customer
Other Employees Tagged:
Gavin Pigman
Dec 14, 2025 -
Porsche Louisville responded
Thank you! We're happy to hear that you have great experiences with us, and that your latest visit with our service team was another excellent one. We appreciate your business and look forward to working with you again!
Best Regards,
John Casco
General Manager
Courteous and efficient service every time.
Friendly, knowledgeable technicians and trustworthy service writers. I will be back.
Friendly, knowledgeable technicians and trustworthy service writers. I will be back.
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by jers993
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Porsche Louisville responded
Thank you for sharing your positive service experience with our team. We look forward to continuing to provide you with the quality service you deserve.
Best Regards,
John Casco
General Manager
Did a good job.
Met expectations and friendly. Don’t like be request to provide 15 words but ok
Met expectations and friendly. Don’t like be request to provide 15 words but ok
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by c.wafford
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Porsche Louisville responded
Thank you for the 5-star rating! We appreciate your support and look forward to seeing you again.
Best Regards,
John Casco
General Manager
Great service and great communication!
I would highly recommend their service department. Gavin keeps you fully informed on the service process.
I would highly recommend their service department. Gavin keeps you fully informed on the service process.
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by chrisslone
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Porsche Louisville responded
We are happy you enjoyed a quality and informative guest experience. Thank you for choosing Germain for your automotive service needs.
Best Regards,
John Casco
General Manager
Excellent service .
Very professional team .
They did very good job explaining the work needed . Good communication
Very professional team .
They did very good job explaining the work needed . Good communication
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by Mohamed.saad
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Porsche Louisville responded
Thank you for taking the time to share such a wonderful review! We’re thrilled to hear that our service team provided you with an outstanding experience and that their professionalism, communication, and attention to detail stood out. We truly appreciate your recommendation and look forward to continuing to provide you with exceptional service for your Porsche and future automotive needs.
Best Regards,
John Casco
General Manager
They were amazing!
Dave went over and above what he had to do and saved me a significant amount of money - - without me even asking or knowing what he was doing!! Tha
Dave went over and above what he had to do and saved me a significant amount of money - - without me even asking or knowing what he was doing!! Thank you so much!!
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by D.L.RAMOS
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Porsche Louisville responded
We appreciate you taking the time to share your recent service experience with Dave. It’s wonderful to know he provided the level of care that represents our commitment to exceptional customer service.
Best Regards,
John Casco
General Manager
Very efficient, friendly.
Everyone is so friendly. Gavin does an awesome job!!! Glad we came to this dealer!
Everyone is so friendly. Gavin does an awesome job!!! Glad we came to this dealer!
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by tamwright10
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Courtesy Car drivers were very nice.
Dec 08, 2025 -
Porsche Louisville responded
Thank you for your awesome feedback on our dealership team. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled you chose to work with us here at Germain.
Best Regards,
John Casco
General Manager
Walked in unannounced and was met with on the spot
service that was quick and efficient. Gavin and Shawn both spoke to me about my vehicle and everything was addressed accordingly. Spectacular service
service that was quick and efficient. Gavin and Shawn both spoke to me about my vehicle and everything was addressed accordingly. Spectacular service!
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by oganshirt
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2025 -
Porsche Louisville responded
Thanks for sharing positive feedback on Gavin and Shawn. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business.
Best Regards,
John Casco
General Manager
The dealership is professional, friendly and attentive.
I feel they listen to my concerns and answer any questions I have. Gavin is always on top of things when I bring my car in for service, informs me of
I feel they listen to my concerns and answer any questions I have. Gavin is always on top of things when I bring my car in for service, informs me of the procedure that will be performed, has a loaner available, and keeps me updated on how the service is going. Overall very satisfied with my Porsche experience.
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by dmcreiss
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2025 -
Porsche Louisville responded
Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Best Regards,
John Casco
General Manager