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Gavynn Norris

Overview Reviews (377) Inventory (498)

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Gavynn Norris

Gavynn Norris | Page 18

Service Advisor

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.7

377 Reviews

Overview Reviews (377) Inventory (498)

4.7

377 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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377 Reviews of Gavynn Norris

October 31, 2024

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Gavyn is awesome. Always super friendly, clearly explains what will be going on, and explains the expected wait times. I'm thankful he's my advisor. I always know my c Always super friendly, clearly explains what will be going on, and explains the expected wait times. I'm thankful he's my advisor. I always know my car will be taken care of with him. More

by Kelly

Verified Customer

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Recommend Dealer

Yes

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Nov 01, 2024 -

Tom Clark Auto Park responded

Thank you, Kelly! We truly appreciate your kind words about Gavyn. It's wonderful to hear that you feel confident in his care for your vehicle at James Wood Chevrolet Denton. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

October 31, 2024

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Excellent Experience. First class Service Advisor. Very professional and took very good care of me for my service needs. First class Service Advisor. Very professional and took very good care of me for my service needs. More

by kevin.m.netters

Verified Customer

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Recommend Dealer

Yes

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Nov 01, 2024 -

Tom Clark Auto Park responded

Thank you for your kind words! We’re thrilled to hear you had an excellent experience at James Wood Chevrolet Denton. Our team strives to provide first-class service and it's great to know our Service Advisor took good care of your needs. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

October 31, 2024

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Unfortunately, I can only give a fair rating with the situation that incurred. There's no reason to go into detail, but there's a quality control issue within the operation of the service and repair depa situation that incurred. There's no reason to go into detail, but there's a quality control issue within the operation of the service and repair departments. Not only was the original service not satisfied, but the vehicle was damaged in the process on two different occasions. After 8 weeks of service, you would have thought the service department would have emphasized that they wanted the vehicle detailed and inspected before pickup, but that wasn't the case either. I have spoken to two other people that has experienced the same service and questioning if we will return until things change. More

by wdmumma

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Nov 02, 2024 -

Tom Clark Auto Park responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 30, 2024

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Gavynn is always on top of status and making sure I don't waist time waiting. All issues are promptly addressed and fixed. waist time waiting. All issues are promptly addressed and fixed. More

by jdselby58

Verified Customer

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Recommend Dealer

Yes

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Nov 01, 2024 -

Tom Clark Auto Park responded

Thank you for sharing your experience with us! It's wonderful to hear that Gavynn provided you with excellent service, ensuring everything was addressed promptly at James Wood Chevrolet Denton. We truly appreciate your feedback and hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

October 30, 2024

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Gavynn was very good and explained everything to my husband about the software update that was needed. husband about the software update that was needed. More

by karen.walker

Verified Customer

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Recommend Dealer

Yes

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Nov 01, 2024 -

Tom Clark Auto Park responded

Thank you for your kind words! We are thrilled to hear that Gavynn provided excellent service and effectively explained the software update to your husband. At James Wood Chevrolet Denton, we're committed to making sure our customers are well-informed. We appreciate your feedback and look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

October 29, 2024

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Gavynn did a great job, once again, of taking care of me. All through the process of getting my truck repaired, he was patient and understanding. All through the process of getting my truck repaired, he was patient and understanding. More

by JOEW418

Verified Customer

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Recommend Dealer

Yes

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Oct 31, 2024 -

Tom Clark Auto Park responded

Thank you for your wonderful review! We’re thrilled to hear that Gavynn took great care of you during your truck repair at James Wood AutoPark. His patience and understanding truly make a difference. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

October 26, 2024

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Gavynn handled all my service needs and was very prompt. Got me in and out. Always a good experience. Got me in and out. Always a good experience. More

by paul@doubleprranch.com

Verified Customer

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Recommend Dealer

Yes

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Oct 29, 2024 -

Tom Clark Auto Park responded

Thank you, Paul! We appreciate your kind words about your service experience at James Wood AutoPark. It's great to hear that Gavynn was able to assist you promptly and efficiently. We look forward to seeing you again for your future service needs! Sincerely, James Wood AutoPark Management | 940-591-9663

October 25, 2024

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I'm pleased with the service I received. It is thorough and gives me confidence that I can rely my service rep and the service technicians to take care of my vehicle. I formerly did this my It is thorough and gives me confidence that I can rely my service rep and the service technicians to take care of my vehicle. I formerly did this myself but no longer do so. More

by HMark

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 28, 2024 -

Tom Clark Auto Park responded

Thank you for your kind words! We're thrilled to hear that you are pleased with the service you received at James Wood Chevrolet Denton. It's great to know that you feel confident in our service team, and we appreciate your trust in us to take care of your vehicle. We look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

October 25, 2024

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Employee Rating

Service experience was great. In and out for a vehicle software update in only a few hours. Dropped off at lunch and was ready before I was off work at 5:00. Have had similar expe In and out for a vehicle software update in only a few hours. Dropped off at lunch and was ready before I was off work at 5:00. Have had similar experiences with oil and filter changes and tire rotations. Sales experience was good as well. Overall a really convenient and friendly staff and great place to purchase and service your next new GMC truck. And they are right here in Denton! More

by SMITH.KEVIN50

Verified Customer

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Recommend Dealer

Yes

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Oct 28, 2024 -

Tom Clark Auto Park responded

Thank you so much for your fantastic review! We’re thrilled to hear that your service experience at James Wood Chevrolet Denton was great and that we could efficiently manage your vehicle software update. It’s wonderful to know you’ve had positive experiences with our oil changes and tire rotations as well. We appreciate your kind words about our friendly staff. We look forward to welcoming you back for your next GMC truck purchase or service! Sincerely, James Wood AutoPark Management | 940-591-9663

October 25, 2024

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Service was great had no complaints with the service everyone gave. Thank you for your attention to detail everyone gave. Thank you for your attention to detail More

by aescanuela82

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Oct 28, 2024 -

Tom Clark Auto Park responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and appreciated our attention to detail at James Wood Chevrolet Denton. We look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

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