Gavynn Norris | Page 19

Always easy to buy here. No hassle and quick delivery. Never a doubt where I will buy my GMC. No hassle and quick delivery. Never a doubt where I will buy my GMC. More

by john.barnett Verified Customer Verified Customer

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Had an issue with my air conditioning unit in my truck. It was an intermittent issue so it had to be "tracked down" so to speak over a couple days. They ended up replacing a sensor that seemed to fix it. W It was an intermittent issue so it had to be "tracked down" so to speak over a couple days. They ended up replacing a sensor that seemed to fix it. When I went to pick the truck up I started it and sure enough the issue came back. So I brought it home and took it back in the next morning. The ended up replacing a second sensor and that was evidenlly the ticket because it's been working great ever since. The cool thing is, they did not charge me for the second sensor (different one than the one they originally replaced) nor the labor charge for replacing it. Being retired and on a fixed income that was really helpful! Gaven, the service rep and the technicians tracked the problem down. More

by Steve McLeod Verified Customer Verified Customer

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Only issue we have, is scheduling. We called the service dept to make an appointment and were told, it doesn't matter whether you have an appt or not, it will take the same amount of t We called the service dept to make an appointment and were told, it doesn't matter whether you have an appt or not, it will take the same amount of time as a drop in. Seemed odd. As soon as we arrive first question was do you have an appointment? Again a little odd. We did not schedule the appointment, arrived as the doors were opening at 7 am, and did not have any problems with getting service quickly More

by debiherman Verified Customer Verified Customer

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It was wonderful working with Gavynn as he made it happen with the warranty company! with the warranty company! More

by Jeremy Mitchell Verified Customer Verified Customer

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I had a 9:00 appointment and showed up 10 minutes early. I was told the wait for an oil change would be 1 hour and 45 minutes and the service advisor pointed to line of waiting vehicles that was about 8-10 I was told the wait for an oil change would be 1 hour and 45 minutes and the service advisor pointed to line of waiting vehicles that was about 8-10 deep. Why have an appointment when I still have to wait 2 hours? I had to wait nearly 2 and a half hours for my service to complete. I also did not receive the checklist of inspections that were done so I have no idea about tire pressure and wear or battery life. I also had a tire rotation and left the service center with low pressure. More

by LZPNSX Verified Customer Verified Customer

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I waited from 9:30 (appt time) till 3:30. I don't think it was taken back till 11 am. The seats in my car were to be replaced because the sliding on the bottom of both seats were broken. I don't think it was taken back till 11 am. The seats in my car were to be replaced because the sliding on the bottom of both seats were broken. Several months ago I was quoted a price ( $800) for replacing the both seats. That's what I was told..the whole seat. That it couldn't be repaired. I even asked if the leather saddle seats would be the same. So I brought money to pay what was quoted. When I got the car the seats were the same and just the side track covers were replaced. Total $688..Over $300 was just for labor. I thought that was a bit high to replace just the plastic... I was just surprised. He said he didn't remember what he had told me. Amazon cost... Dasbecan Black Driver Seat Side Track Cover Compatible with 2009-2017 GMC Acadia Chevrolet Traverse Buick Enclave Replace# 25941769 926-091 $32.99 More

by DARBYDLL Verified Customer Verified Customer

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Gavin communicated very well with me to let me know that the shop was very busy and that we would run longer than the 2 hours that was scheduled. Because we were an hour long he helped me with the cost of r the shop was very busy and that we would run longer than the 2 hours that was scheduled. Because we were an hour long he helped me with the cost of rotating the tires, which I really appreciated More

by b_d_lynch Verified Customer Verified Customer

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Gavin treated me like I was part of the James Wood family, my vehicle is old yet the service I received reminded of the days when it was new. My next 2500hd is coming from JW. family, my vehicle is old yet the service I received reminded of the days when it was new. My next 2500hd is coming from JW. More

by EARLEY5 Verified Customer Verified Customer

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The employees I met with were very cordial and kind. Treated with with respect and appreciation. Work was completed and seems fine. Thanks Treated with with respect and appreciation. Work was completed and seems fine. Thanks More

by SCADENHEAD217 Verified Customer Verified Customer

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very clean facility, friendly staff, always keep you informed about service progress, service questions are answered in a non-technical manner. I HAVE NEVER HAD A PROBLEM. SO I KEEP BUYING FROM JAMES W informed about service progress, service questions are answered in a non-technical manner. I HAVE NEVER HAD A PROBLEM. SO I KEEP BUYING FROM JAMES WOOD. More

by KUYKENDALL.JIM Verified Customer Verified Customer

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