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Gavynn Norris
Gavynn Norris at Tom Clark Auto Park

Gavynn Norris | Page 29

Service Advisor

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.7
377 Reviews
4.7

377 Reviews

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377 Reviews of Gavynn Norris

March 19, 2024

Dealership Rating
Employee Rating

I brought my vehicle in for routine service and repair of the sunroof latch. The service was fine. I thought the latch would be under warranty. This was the third time that it had to be repaired. I was told More

by BKWILLIAMS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 21, 2024

Tom Clark Auto Park responded

We appreciate your feedback and are concerned about your recent service experience. Please reach out to us so we can discuss your experience in more detail. We look forward to hearing from you. Sincerely, James Wood AutoPark Management | 940-591-9663

March 10, 2024

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Employee Rating

Quick no hassles and worked to get the deal done. I was in and out with my car in a couple of hours. More

by ewmassengale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Donny Sides, Mike White

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Mar 13, 2024

Tom Clark Auto Park responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, James Wood AutoPark Management | 940-591-9663

March 08, 2024

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Employee Rating

I have been a big supporter of James Wood for over 40 years now, if it isn’t broke don’t fix it. Where else can you call and always get a kind voice to answer. Here is to 40 more years. More

by rkroberts127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Wilkins, Matt Taylor, Phillip Surles, BJ Worley , Denny Aldridge, Sheldon Jeffcoat, Mike Loch

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Mar 11, 2024

Tom Clark Auto Park responded

We're grateful for your kind words! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

March 06, 2024

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Employee Rating

For years I have come here for service. I felt taken advantage of this visit. More

by LRG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 09, 2024

Tom Clark Auto Park responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, James Wood AutoPark Management | 940-591-9663

March 01, 2024

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Employee Rating

The best car-buying experience we have ever had no pressure or sales gimmicks that dealerships are known for. More

by jimbo6607
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Unver

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Mar 04, 2024

Tom Clark Auto Park responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Jimbo. Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

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Employee Rating

Sammantha is the best and I like working with her when I have to take our 2021 Chevy Travers for service. Thank you! More

by CWIDENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Oliphant

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Mar 01, 2024

Tom Clark Auto Park responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Samantha does for James Wood AutoPark and our customers. Hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

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Employee Rating

Everyone was friendly and kept me in the loop of when my vehicle would be ready. More

by nancy7250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Edwin Chan, Samantha Oliphant, Tim Wilkins, Mike Belew , Tammy Brooks, Jared Laska

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Mar 01, 2024

Tom Clark Auto Park responded

Thanks for the kudos, Nancy. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, James Wood AutoPark Management | 940-591-9663

February 28, 2024

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Employee Rating

We were in and out in less than an hour for an oil change on our vehicle. More

by TPHODGE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2024

Tom Clark Auto Park responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, James Wood AutoPark Management | 940-591-9663

February 27, 2024

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Employee Rating

Great service and quick to fix the issue. Appreciated how quickly they got an appointment set up. More

by PAR4T
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 29, 2024

Tom Clark Auto Park responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, James Wood AutoPark Management | 940-591-9663

February 24, 2024

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Employee Rating

James wood Chevrolet has a fantastic service focusing on personal support rather than commercial. I would ask for Gavynn Norris in particular as he is a wonderful service advisor! More

by SCOTTSWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

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Feb 27, 2024

Tom Clark Auto Park responded

Scott, thank you for the awesome feedback! You're right, Gavynn is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, James Wood AutoPark Management | 940-591-9663

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