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Gavynn Norris
377 Reviews
377 Reviews
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377 Reviews of Gavynn Norris
Verified Customer
December 10, 2023
It is expensive to get service done here. Gavin did a great job helping me, but when it came to check out there was literally less than a 1% discount for military……that is like a slap in the Gavin did a great job helping me, but when it came to check out there was literally less than a 1% discount for military……that is like a slap in the face to the military who serve our country…..especially for an unemployed disabled veteran….you might as well practically not even offer a discount if it is less than 1%……ridiculous honestly 🤦♂️ More
by Jamardis
December 02, 2023
First, I made the reservation 3 to 4 weeks out to get me rear shocks replaced and told them it should be under warranty. I showed up for my appointment and waited almost for hours only to to be told my shoc rear shocks replaced and told them it should be under warranty. I showed up for my appointment and waited almost for hours only to to be told my shocks are not covered under my full warranty. Now, the dealership could have researched the warranty 4 weeks earlier and told me rather than me drive 40 minutes to the dealership and wait nearly 4 hours. This is xxxx poor customer service. Moreover, I’ve only had the vehicle a year and the shocks are already bad! I bet they sold the vehicle to me with faulty shocks and didn’t say anything AND I paid for the top warranty package for them to claim later the shocks are not covered. This is unacceptable! More
by orangecrush1979
December 01, 2023
Gavin is consistently helpful and does a great job as my advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes a horrible squeaking noise whenever me or my husband drive it. Both times we have brought it in, it won’t make the noise which is so frustrating. We even took a video of the noise it makes and sent that to Gavin, but neither him or the tech could get the truck to make the noise. I know this is no reflection of Gavin, he really went above and beyond to try to replicate the issue and I greatly appreciate that. I’m just frustrated that we have to drive a squeaky truck around which is really embarrassing, especially since it’s less than a year old. More
by Mary Jenkins
November 30, 2023
just great ,they keep me informed always up front and thats the name of that tune great service thats the name of that tune great service More
by gkatonica
Other Employees Tagged: Jarrett Abel, Edwin Chan, Samantha Oliphant, Tim Wilkins, Mike Belew , Tammy Brooks, Jared Laska
November 30, 2023
Great place nice salesperson very knowledgeable finance department would highly recommend them I will definitely be a loyal customer department would highly recommend them I will definitely be a loyal customer More
by freightmatix
Other Employees Tagged: Jarrett Abel, Edwin Chan, Samantha Oliphant, Tim Wilkins, Mike Belew , Tammy Brooks, Jared Laska
November 30, 2023
My lug nut lock had been lost and the service department found one for me and they fixed the sensors on my truck. Great Job! found one for me and they fixed the sensors on my truck. Great Job! More
by BWINTERRINGER
Other Employees Tagged: Doug Spivey
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