Gene Allen | Page 12

Our salesman was busy, and I understand they work on commission. But then finance guy so backed up- we were there super late. Paperwork part was rushed through, and finance guy was not as transparent as commission. But then finance guy so backed up- we were there super late. Paperwork part was rushed through, and finance guy was not as transparent as salesman. And paperwork had to be corrected in part next day. Used to be papers you held and read- now it's all in computer form and - well- lesson learned. Like the car we'll enough I guess, the experience- not so much. More

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Everyone was great and helped with all questions and unknowns when buying a new car. Stephano was our sales rep and showed us multiple cars and met our needs and wants as best as possible. Great all aro unknowns when buying a new car. Stephano was our sales rep and showed us multiple cars and met our needs and wants as best as possible. Great all around experience from start to finish. More

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I am a repeat customer of Ed Martin Nissan Fishers. Great team. Have all my mtce performed here, including non-Nissan vehicles I own. Fair, honest, love these guys. Great team. Have all my mtce performed here, including non-Nissan vehicles I own. Fair, honest, love these guys. More

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It was a nice experience to buy a great car here. They were all very helpful and friendly. They were all very helpful and friendly. More

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Alan was kind, knowledgeable, and honest. He and the manager met me at a fair price, and did not try to upsell me on anything. The car had a few issues that were covered under warranty/recall He and the manager met me at a fair price, and did not try to upsell me on anything. The car had a few issues that were covered under warranty/recall, which did not sour me on the experience at all. I received my documents in a timely fashion, and I am pleased with the communication after the fact. I highly recommend both Ed Martin and Alan! More

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Alan did a great job helping us shop for a new car. He was very patient and knowledgeable. Thank you for all your help! He was very patient and knowledgeable. Thank you for all your help! More

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Car prices are not as advertised on the website. The cars posted as in inventory are not, and the advertised dealer price is apparently as if ALL discounts could be applied, which would be impossibl The cars posted as in inventory are not, and the advertised dealer price is apparently as if ALL discounts could be applied, which would be impossible for one person to qualify for; which felt like a sketchy bait-and-switch. It took 3 hours from our decision to purchase the car to finally meet with finance, which is way too long. We were tired and hungry by the time we met with finance, which also felt like a tactic to rush us through without looking at things and asking questions. I understand understaffing, but if it had been clear it would take so long, we would have made an appointment to return. Employees were kind, but overall customer service and transparency are lacking. More

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Stephano was awesome! He was very customer focused and friendly. Stephano worked very hard to get me the deal I was looking for. Their finance expert, Gene, did a fantas He was very customer focused and friendly. Stephano worked very hard to get me the deal I was looking for. Their finance expert, Gene, did a fantastic job explaining everything and got me out of there quickly. I definitely recommend working with Stephano and Gene at Ed Martin in Fishers for your next car. More

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Very welcoming staffs and environment and my sales person , Stephano was personable and very helpful! Thank you thank you and thank you! , Stephano was personable and very helpful! Thank you thank you and thank you! More

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I just found out at the bank that this dealership charged me almost $5k worth of warranties that were never explained or notified to me. I never authorized such products neither I had knowledge whatsoever. I me almost $5k worth of warranties that were never explained or notified to me. I never authorized such products neither I had knowledge whatsoever. I need to cancel this products ASAP as I never consented to this outrageous overcharges. I definitely DO NOT RECOMMEND this dealership at all. I need to speak to my Spanish rep ASAP. More

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