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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich | Page 4

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
83 Reviews
4.7

83 Reviews

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83 Reviews of Gene Heiderich

November 10, 2025

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Employee Rating

Great experience with the team at west side. Jeremy, Jeff and bob hogan All great people More

by Mherzog2
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Nov 11, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Jeremy, Jeff, and Bob at West Side GM of Berlin. Our team strives to provide the best service possible, and it's fantastic to know they made a positive impact. We look forward to welcoming you back next time! West Side GM Team (920) 361-5100

November 05, 2025

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Employee Rating

The last few times I went there one of the mechanics breaks something on my truck. Example. Plastic oil filter. Most recently was told my Plastic oil drain plug was broke. Didn't find out until hours af More

by Trochinskifam
Recommend Dealer
No

Other Employees Tagged: Gene Heiderich

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Nov 06, 2025

West Side Garage, INC. responded

Thank you for your feedback. We appreciate you bringing your concerns to our attention. At West Side GM of Berlin, we strive to maintain high standards, and it's important for us to understand your experience. We encourage you to reach out to us directly so we can address these issues and ensure your truck is handled properly in the future. Thank you for your understanding, and we hope to resolve this for you soon. West Side GM Team (920) 361-5100

November 04, 2025

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Employee Rating

Great dealership, outstanding service department and sales team who are caring employees. Thanks Gene, Jeff and Jeremy. More

by tsmusic1
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Nov 05, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're glad to hear that you had a great experience with our sales team and service department at West Side GM of Berlin. Gene, Jeff, and Jeremy are truly dedicated to providing exceptional service, and we appreciate you recognizing their efforts. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

November 04, 2025

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Employee Rating

Tires were mounted and balanced in a decent amount of time. Job well done. Thank you More

by ttmc862009
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2025

West Side Garage, INC. responded

Thank you for your kind words! We’re happy to hear that you had a positive experience with us at West Side GM of Berlin. We appreciate your feedback on the tire mounting and balancing, and we look forward to serving you again in the future! West Side GM Team (920) 361-5100

October 31, 2025

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Employee Rating

Have been going here for over 25 years. Excellent service and staff. Especially Jeff Kapp and Diane Grant. More

by pontopam
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Nov 01, 2025

West Side Garage, INC. responded

Thank you for your review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It's great to hear that you've had excellent service from our team, especially from Jeff and Diane. We look forward to serving you for many more years to come. West Side GM Team (920) 361-5100

October 20, 2025

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Employee Rating

I have always had good service at this location. The service is always friendly , fast, and Gene always explains things to me. More

by catnpickles
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Recommend Dealer
Yes
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Oct 20, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently received friendly and fast service at West Side GM of Berlin. It’s great to know that Gene has been able to provide you with clear explanations during your visits. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 17, 2025

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Very pleasant and fast service and explained everything that was done. Very pleased with the service More

by grandmamravik2008
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Recommend Dealer
Yes
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Oct 18, 2025

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience with our fast service at West Side GM of Berlin. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 07, 2025

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Employee Rating

I've been going there for 4 years now and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the Extra mile. More

by jefri.scott5223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp , Gene Heiderich

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Oct 07, 2025

jefri.scott5223 responded

I've been going there for years now and I've been really Satisfied. I always get my vehicles back on time. Ive noticed that Gene, my service writer puts the customer first,and goes the extra mile.

Oct 07, 2025

jefri.scott5223 responded

I've been going there for 4 years now, and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the extra mile.

October 07, 2025

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Employee Rating

Service was accurate and friendly They were very knowledgeable. The only disappointment to me was i could not use my GM points as they were in my wife's name, yet both vehicles are on the same site More

by jjones0806.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Oct 08, 2025

West Side Garage, INC. responded

Thank you for your review! We’re glad to hear that you found our service accurate and friendly, and that our team was knowledgeable. We understand your concern regarding the GM points, and we appreciate your feedback on this matter. We hope to assist you again in the future at West Side GM of Berlin. Thank you for your support! West Side GM Team (920) 361-5100

October 02, 2025

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Employee Rating

They are very professional and quick when I bring my car for service. Would not go anywhere else More

by dianemaletta592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Oct 03, 2025

West Side Garage, INC. responded

Thank you for your kind words, Diane! We're glad to hear that you find our service professional and efficient. We appreciate your loyalty to West Side GM of Berlin and look forward to serving you again in the future! West Side GM Team (920) 361-5100

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