Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich | Page 3

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.6
114 Reviews
4.6

114 Reviews

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114 Reviews of Gene Heiderich

July 17, 2026

Dealership Rating
Employee Rating

We have been dealing with Westside for years and the service dept personnel have always been professional, friendly, and thorough. That includes the last time I was there. More

by MKIDD303
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jul 18, 2026

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your loyalty to West Side Garage, INC. over the years. It's wonderful to hear that our service department has consistently provided you with professional, friendly, and thorough assistance. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

July 15, 2026

Dealership Rating
Employee Rating

Best Dealership, staff, service & parts That I have worked with. Go and check them out??. More

by CORVETTEDENNIS1963
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jul 15, 2026

West Side Garage, INC. responded

Thank you for your fantastic review! We truly appreciate your kind words about our staff, service, and parts at West Side GM of Berlin. We're glad to hear you had such a positive experience. Our team looks forward to seeing you again soon! West Side GM Team (920) 361-5100

July 12, 2026

Dealership Rating
Employee Rating

Toke my car in so A/C can get fixed pay close to $500 and A/C never got fixed More

by GRISYS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 12, 2026

West Side Garage, INC. responded

Thank you for sharing your feedback. We understand the importance of having your vehicle concerns properly addressed, especially when it comes to your air conditioning system. Your comments regarding the service performed and the continued concern with your vehicle help the team at West Side Garage review the details of your visit. Please get in touch with us directly so we can discuss this with you and better understand what occurred. We are committed to providing thorough evaluations, clear explanations of service recommendations, and helping customers feel confident in the care their vehicle receives. West Side GM Team (920) 361-5100

July 05, 2026

Dealership Rating
Employee Rating

Very happy with work done and explained everything also very quick work and reasonable price More

by KATHYPARAFINIUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Jul 06, 2026

West Side Garage, INC. responded

Thank you for your kind words, Kathy! We are delighted to hear that you were very happy with the work done at West Side GM of Berlin. Providing quick and clear service at a reasonable price is our goal. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

June 26, 2026

Dealership Rating
Employee Rating

Fixed my problem the first time I! Very friendly and professional and finished on time. More

by TGIESE
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jun 26, 2026

West Side Garage, INC. responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that we were able to resolve your issue on the first visit. Our team at West Side Garage, INC. strives to provide friendly and professional service, and is glad you experienced that. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 24, 2026

Dealership Rating
Employee Rating

In 2020/2021 I bought my vehicle and then was hit by another truck and there were no Envisions around to replace mine but after a week they found one and I was able to buy it…good service! More

by JKLEMM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Jun 25, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us! It's great to know you were able to find Buick Envision and that you received good service during the process. At West Side Garage, we strive to assist our customers in every way we can. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

June 18, 2026

Dealership Rating
Employee Rating

I was very happy with the service service received from Gene. I feel the prices were fair and I will continue going there for my service on my truck. More

by johntyler
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jun 19, 2026

West Side Garage, INC. responded

Thank you for your kind words, John! We’re thrilled to hear that you had a positive experience with Gene and found our prices fair. We appreciate your trust in West Side GM of Berlin and look forward to serving you and your truck in the future. See you again soon! West Side GM Team (920) 361-5100

June 12, 2026

Dealership Rating
Employee Rating

Very accommodating with scheduling service and always go the extra mile to get all aspects of service needs done. More

by TEDF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Jun 13, 2026

West Side Garage, INC. responded

Thank you for your positive feedback, Ted! We’re thrilled to hear that you found our scheduling accommodating and that we could go the extra mile to meet your service needs. At West Side GM of Berlin, we always strive to provide excellent service. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 11, 2026

Dealership Rating
Employee Rating

Very professional and knowledgeable. Very happy with the service. Never had a bad experience with the service department or the sales staff. Would recommend the entire staff to everyone. More

by dbgolf18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Jun 12, 2026

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our professional and knowledgeable team at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

June 06, 2026

Dealership Rating
Employee Rating

I would like to thank Jeff for taking the time and explaining what was going on with my car. More

by darbell2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Jun 06, 2026

West Side Garage, INC. responded

Thank you for your kind words, Darbell! We're happy to hear that Jeff was able to assist you and provide clarity on your car. Your appreciation means a lot to us at West Side GM of Berlin. Looking forward to seeing you again soon! West Side GM Team (920) 361-5100

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