Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich | Page 3

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
87 Reviews
4.7

87 Reviews

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87 Reviews of Gene Heiderich

February 21, 2026

Dealership Rating
Employee Rating

Easy to work with, fixed my car quickly, fair pricing, good quality repair, good customer service. More

by PBRASCH2000
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Feb 22, 2026

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you found us easy to work with and that we were able to fix your car quickly while providing fair pricing and quality repairs. At West Side GM of Berlin, we strive to deliver excellent customer service, and your feedback reaffirms our efforts. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 16, 2026

Dealership Rating
Employee Rating

Staff is very thorough and informative. They keep my care in great running condition. Thanks More

by tsmusic1
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Feb 16, 2026

West Side Garage, INC. responded

Thank you for your kind words! We at West Side GM appreciate your feedback and are delighted to hear that our staff has been thorough and informative in keeping your car in great running condition. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

February 13, 2026

Dealership Rating
Employee Rating

Customer service is great. I got my car in for service quicker than I thought I would and it's greatly appreciated. Both Gene and Jeff are very pleasant. More

by darbell2003
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Feb 14, 2026

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and that Gene and Jeff made a positive impact. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin for your future service needs! West Side GM Team (920) 361-5100

January 26, 2026

Dealership Rating
Employee Rating

I was completely satisfied with my experience with the dealership & intend to return there for my future maintenance needs. Thank you. More

by PJBSKI612
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jan 26, 2026

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you were completely satisfied with your experience at West Side GM of Berlin. We look forward to assisting you with your future maintenance needs. Safe travels, and see you again soon! West Side GM Team (920) 361-5100

January 17, 2026

Dealership Rating

Appointment went well with a small delay due to the dealership having some incorrect information about my email. More

by M46KL
Recommend Dealer
Yes
Jan 18, 2026

West Side Garage, INC. responded

Thank you for your feedback! We appreciate your understanding regarding the small delay caused by the mix-up with your email. At West Side GM of Berlin, we strive to provide a seamless experience, and your insights help us improve. If you have any further concerns or questions, please feel free to reach out. We look forward to seeing you again! West Side GM Team (920) 361-5100

January 17, 2026

Dealership Rating
Employee Rating

I was taking care of quickly and the service was completed promptly. That's all folks More

by M46KL
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jan 18, 2026

West Side Garage, INC. responded

Thank you for your review! We're glad to hear that you were taken care of quickly and that your service was completed promptly. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

January 09, 2026

Dealership Rating
Employee Rating

The amount of time waiting for the paperwork sucked. .. I don't understand why I will not get lifetime tire rotation on the new tires I bought from you..... More

by CJDJOTTMAN
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Jan 10, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the paperwork wait time and the lifetime tire rotation concern. Our team strives for a smooth process and values your input as we work to improve. If you have further questions or need assistance, please feel free to reach out to us at West Side GM of Berlin. We hope to see you again soon. West Side GM Team (920) 361-5100

December 28, 2025

Dealership Rating
Employee Rating

All the staff I have met, I’ve been very polite and professional. It’s obvious that Jeff enjoys his position, and has good knowledge of my vehicle. Westside also has a very good extended warranty progr More

by BEANGRINDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

Dec 28, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've had positive experiences with our staff, especially with Jeff. It's great to know that you appreciate our extended warranty program at West Side GM of Berlin, and we’re glad it has been beneficial for you compared to your previous experience. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

December 23, 2025

Dealership Rating
Employee Rating

A Very courteous crew, friendly explain things and get the job done in a timely matter. More

by suzabellkrueger@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

Dec 23, 2025

West Side Garage, INC. responded

Thank you for your review, Suzabell! We appreciate your kind words about our courteous team and their efficiency. At West Side GM of Berlin, we strive to provide excellent service and it's great to hear that you had a positive experience. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

December 22, 2025

Dealership Rating
Employee Rating

They get work done in a timely manner. Keep my chevy truck rolling. I will do everything to give them the chance to sell me my next vehicle. More

by 205triton
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

Dec 22, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We’re glad to hear that you appreciate our timely service and that your Chevy truck is running smoothly. We look forward to helping you with your next vehicle purchase at West Side GM of Berlin. Your support means a lot to us! West Side GM Team (920) 361-5100

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