Geoff Kelly | Page 28

Amazing dealership with top notch staff As soon as i walked in the front door, i was greeted with friendly service and a smile. The sales associate i worked with was extremely knowledgeable As soon as i walked in the front door, i was greeted with friendly service and a smile. The sales associate i worked with was extremely knowledgeable about the vehicle i was interested in and worked with me all the while to keep me where i wanted to be finance wise as well as comfortable with the services being offered. The owner of the dealership took his time to involve himself in my purchase and genuinely cared about my visit and decision. It honestly felt like i was part of the family the entire time of my visit. I highly recommend this dealership to anyone who wants great customer service, attention to detail and overall amazing cadillac knowledge. Five Stars!! More

Report | Print

Absolutely wonderful experience! We were online shopping for a used Cadillac SRX and contacted Sales Manager Marc Gagliardi via e-mail. His prompt response and informative conversati We were online shopping for a used Cadillac SRX and contacted Sales Manager Marc Gagliardi via e-mail. His prompt response and informative conversation encouraged us to make the 110 mile trip to Lancaster, PA to see and drive the "mocha steel metallic" SRX. We of course loved the vehicle and purchased it that same day! We can't say enough how pleased we were with the entire staff at Kelly Cadillac. Beautiful, quiet, and clean state of the art facility. Friendly, courteous, and pressure free service. More

Report | Print

Great Honest Dealership It was the greatest car buying experience I had in a long time. The Kellys friendly and honest staff made you feel like family and made you feel at ho It was the greatest car buying experience I had in a long time. The Kellys friendly and honest staff made you feel like family and made you feel at home. We traveled 2.5 Hrs all the way from NJ to buy this Escalade and it was well worth the trip. The owner was very warm and welcoming and couldn't do enough for you. I will certainly make the drive again when the time comes. More

Report | Print

Excellent Dealership This is my second outstanding experience with a Kelly dealership. First, at Kelly Chevrolet and now at Kelly Cadillac. I was most impressed by the fr This is my second outstanding experience with a Kelly dealership. First, at Kelly Chevrolet and now at Kelly Cadillac. I was most impressed by the friendly, knowledgeable people at Kelly Cadillac, their professionalism and the cleanliness of the entire facility. I was greeted warmly by owner Geoff Kelly and worked with Uzma Shafqat to purchase an Escalade. Uzma is not only knowledgeable about Cadillac, but one of the nicest people around and easy to work with. Jon Simmavath in the service dept answered all of my questions about warranties and Glenn Davis explained in detail all of the financial documents we signed (almost like buying a house). All reflect the welcoming, caring, customer oriented attitude that starts at the top with Geoff Kelly. They made the buying process a pleasant one. I am very happy with my experience and highly recommend Kelly Cadillac. Geoff and his staff are First Class!. Douglas Stay More

Report | Print

Professional operation Kelly Cadillac ranks at the top of any Cadillac dealer survey. I bought my first Cadillac in 1993 and then several thereafter, all in the Washington Kelly Cadillac ranks at the top of any Cadillac dealer survey. I bought my first Cadillac in 1993 and then several thereafter, all in the Washington DC area. Ten years ago Kelly Cadillac showed a new vehicle on their website that mostly matched one that I was searching for the DC area. Despite the lengthy drive to Lancaster, I purchased that car and have purchased three or four from them since then. They are decent, honest people and you will certainly feel good about your purchase. More

Report | Print

Simply outstanding! A short five years ago I never imagined we would own a Cadillac. Then a friend recommended Kelly Cadillac to us. When we decided to purchase a new CTS A short five years ago I never imagined we would own a Cadillac. Then a friend recommended Kelly Cadillac to us. When we decided to purchase a new CTS-V, we did not even consider another dealer. And here we are, we just purchased our third new Cadillac from Kelly (we have 2 at the same time). And we couldn't be happier! Everything about Kelly is first class. The sales team are wonderful, and the service team is incredible. They make us feel like part of their big family. We HIGHLY recommend Kelly Cadillac! More

Report | Print

Amazing zero pressure wonderful people and owner to deal wit Just a awsome experience for my wife. Cant say enough about uzma shafqat, sales. The entire staff was awsome and made it a great experience. Just a awsome experience for my wife. Cant say enough about uzma shafqat, sales. The entire staff was awsome and made it a great experience. More

Report | Print

Kelly Cadillac Team Exceeds our Expectations! We recently purchased a pre-owned vehicle; our sales person, Uzma Shafqt made the entire experience very relaxing and pleasurable. Her ultimate goal We recently purchased a pre-owned vehicle; our sales person, Uzma Shafqt made the entire experience very relaxing and pleasurable. Her ultimate goal was to understand our needs without the pressure of making a hasty decision. During our visit, she introduced us to Geoff Kelly and Allen Hartz, which made us "feel at home." When we were ready to close the deal, we had the opportunity to work with Glenn Davis, who was very knowledgeable and gave careful attention to detail regarding the transaction. Approximately eleven days past the dealer warranty date, we discovered there were some major issues with the vehicle; Scott Hansen, who was very understanding and accommodating, gave us the good news that Kelly Cadillac would cover the entire expense to make the repairs and that it would not cost a cent. He also loaned us a brand new Cadillac to drive while the repairs were being made. There are no words to express our gratitude for the outstanding service provided by Kelly Cadillac! More

Report | Print

Above and beyond Uzma Shafqat was my salesperson. She did an outstanding job showing me the vehicle i was interested in, explaining the options and rebiewing the term Uzma Shafqat was my salesperson. She did an outstanding job showing me the vehicle i was interested in, explaining the options and rebiewing the terms. She was polite and professional, as were the entire team. I had left tghe dealership while I waited to hear about financing. Once a deal was struck I returned to the dealership with my trade. About a mile from the dealership my trade decided to break down. Uzma handled the situation well providing towing information and coming out to me with a ride to the dealership. Great team. Nice facility and great customer service. Thank you Uzma More

Report | Print

SRX Purchase I previously had a Saab and worked with Scott & Sonny in the Service Dept who are both excellent. It was time for a new vehicle and I met with Marc to I previously had a Saab and worked with Scott & Sonny in the Service Dept who are both excellent. It was time for a new vehicle and I met with Marc to go over my options. From the moment I walked in the Showroom...Allen was so kind and had the SRX waiting for me to test drive. I talked with Geoff and he assurred me Kelly Cadillac would do all they could to get me in a Cadilllac since I was familiar with the wonderful service they provided me over the years. Marc & Allen worked together to help me be at a price I was comfortable with. Glenn finalized all the paperwork with me and went over every detail which I appreciated. Marc then sat with me for over an hour and went over all the components in the SRX. I know this is a safe automoblile for my daughter and myself and I know if anything happens I can count on the service team here to help me. It's a level of comfort I have never experienced anywhere else! When you make a purchase at Kelly Cadillac, you are not just purchasing a vehicle, you are purchasing an investment and a service. Thank you to each and every one of you for your level of excellence! More

Report | Print