Geoff Kelly | Page 39

One of the easiest sales they ever made. I knew what I wanted; no negotiations on this model; couldn't find a 2011 so we placed an order for a 2012. It took a while to get built, but that's no fault of th wanted; no negotiations on this model; couldn't find a 2011 so we placed an order for a 2012. It took a while to get built, but that's no fault of theirs and they kept me informed about the process. Their reputation kept me from shopping any other dealership. More

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When my wife and I found out that we were expecting our 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at other dealers, our search lead us to Kelly. We stopped in to look at a Toyota Sienna that we had seen online. Michelle was quick to greet us, and made us feel at home. The van was in great condition, and for a great price. However, the front passenger seat was replaced with a handicap accessible seat to accommodate the previous owner. While this would be a great feature for some buyers, it would have been a hindrance to us. The seat took up a lot of room, and required the front center console to be mounted in the middle of the van. Michelle was very helpful, and contacted the previous owners to see if they still had the factory seat. They did, and were kind enough to return it. Kelly was able to install the factory seat, and move the console back to the original location! After everything with the seat had been taken care of, we thought that we were in the clear. However, on the day that we were to trade in our Prius, I was headed to work, and some pulled out, and hit the side of my car. Although the damage was not severe, it was still very frustrating, as I was sure that the deal with Kelly would be off. Immediately after working with the police to fill out the accident report, and after working with our insurance companies, I headed into Kelly to let them know what was going on. Geoff was kind enough to work with me, and still honor my trade at full value!!! The other driver claimed liability, and I was able to work with the insurance company to get the vehicle into a body shop, and still complete the deal on the same night as originally planned!! Geoff, Michelle, Glenn, and everyone at Kelly really went out of their way to help us out!!! I've worked with a lot of other dealerships in the past, and have never been treated so kindly!! A big thank you to everyone, and I will definitely be coming back to Kelly when it's time to buy again. More

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Great new car buying experience. Everyone I had contact with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac. with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac. More

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I just purchased a 2008 Cadillac CTS from Kelly Cadillac Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous salesperson (Jason) were very friendly, knowledgeable, and customer focused and were not pushy. Geoff's dealerships have been very accommodating. Kelly Cadillac Saab offered to pick up and drop off my current purchase for service even though I live 65 miles from the dealership and to make additional cosmetic changes to the car I noticed after the deal was completed. The purchase from Kelly Cadillac Saab was a pleasant, low stress experience and I would not hesitate to purchase from them again or recommend them to others. That is why I gave a 5 rating to this dealership experience. More

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I purchased a 2011 CTS-V Black Diamond Edition sedan on March 26. My wife and I had gone to look at the sedan on the day prior, and I had an idea what I wanted for my trade and how much money I would add March 26. My wife and I had gone to look at the sedan on the day prior, and I had an idea what I wanted for my trade and how much money I would add to purchase the vehicle. The final figure I was given at the dealership was just about what I wanted to pay. Went back the next day and asked about a wheel option, and they offered it to me at no additional cost. I told them I would buy the vehicle and left my car for the wheel change. The dealership drove me home and later picked me up when my new car was ready. While I was at home, the Dealership Owner, Mr. Kelly called me and said he had found another rebate I was entitled to which brought the vehicle price to what I wanted to pay from the start. How many dealerships would offer additional savings AFTER the deal is final? Kelly Cadillac will. This is why my family will always buy our vehicles from Kelly Cadillac. Michelle Russell was my sales consultant and did a fantastic job. More

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Everyone was very friendly and went out of their way to make me a completely satisfied customer. They didn't have the car I wanted in stock but they found one at another dealership and we made the deal the make me a completely satisfied customer. They didn't have the car I wanted in stock but they found one at another dealership and we made the deal the same day. It was great doing business with Kelly Cadillac. Glenn Shaffer More

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Everyone at Kelley was very helpful and friendly. They explained everything in full detail and made my shopping experience very easy. My husband was deployed at the time I purchased the vehicle and I was explained everything in full detail and made my shopping experience very easy. My husband was deployed at the time I purchased the vehicle and I was a little skeptical about buying a car by myself. They went through everything with me and there was no pressure put on me to buy anything. I would recommend them to everyone. More

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All the employees were friendly and helpful. They were professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is the first time I have owned a Cadillac and I am so glad I visited Kelly Cadillac/Saab. More

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Kelly Cadillac of Lancaster is truly a great place to purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a sale. They took the time to make sure I was satisfied with my purchase of one of there used vehicles on there lot. I will definitely be back to Kelly Cadillac to purchase another car in the future. More

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I'm almost 73 years old and have wanted a Cadillac all my life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. As a first time Cadillac owner, what an experience!!!! I have nothing but good things to say about everyone you deal with at this dealership. I highly recommend Kelly Cadillac to anyone looking for their dream car. Again I must say thanks to all at Kelly Cadillac. Wow....what a car!!!! More

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