Geoff Kelly | Page 38

My wife and I purchased a 2008 Cadillac SRX from another local dealership a little over a year ago and were not happy with our purchase. The service we received from that other local dealer was average. We local dealership a little over a year ago and were not happy with our purchase. The service we received from that other local dealer was average. We decided to stop by Kelly Cadillac-Saab to take a look at their inventory of new SRX's. Marc was very welcoming and pleasant from the first meeting in the lot. Marc had a no pressure sales approach that is extermely rare with car buying, and that is what made Marc by far the best salesperson that I have ever conducted business with! My wife drove a really ahrd bargain, and initially we were pretty far apart on the monthly payment and out-of-pocket expenses that were offered even though the dealership offered us more than our payoff on our 2008 Cadillac. At most dealerships,they low-ball you on the trade and typically that would be the end of the conversation - take the offer or leave it, but not with Kelly Cadillac Saab. Marc spoke with Geoff who is the owner of the dealership, and he said, let's make this customer a Kelly for Life Customer. We were able to keep the monthly payment where we wanted it to be and minimize our out-of-pocket expenses without increasing the price of the vehicle to give us more on the trade(a game that most dealerships play that I despise). Kelly simply offered us more real equity from the vehicle. What a pleasant surprise that was. I had a busy schedule on the day of purchase and an impromptu conference call that I had to take. Marc and team patiently waited for over 30 minutes while I took my conference call. Goeff Kelly, the owner of Kelly Cadillac-Saab, was at the dealership that morning to meet me and congratulate me on my new purchase. Geoff and the entire staff were very excited for us. Marc carefully explained all of the features of our new vehicle in detail and asked if I had any questions. As we signed the paperwork, Glenn carefully explained all of the details of our new lease and offered us expert advice pertaining to all of the different protection options available. The level of service, hospitality, and courtesy at Kelly Cadillac far exceed any other we've ever engaged in (My wife and I have purchased more than 20 cars in 8 years). We were treated like royalty. We are truly excited and looking forward to being Kelly Cadillac customers for life! At Last, a car dealership that we can trust and cares more about service than just making a sale. It goes without saying that we highly recommend Kelly Cadillac to anyone looking for a new vehicle! More

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Also like the friendy & helpful office staff; I like the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership. the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership. More

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I owned a 2011 Cadillac CTS and went in for my free oil change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showr change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showroom and looked at one. It was only 7:30 a.m., so there were no salesmen around, although the owner, Geoff, was there. He gave me a brochure on the SRX and told me he's send a salesperson to see me when one arrived. To shorten the story, I walked out with a 2012 SRX. Julie, my sales rep, was very knowledgeable and helpful. She followed up with everything she promised to do. Geoff is a "hands-on" owner and makes a customer feel like an old friend. Everyone in the service department is knowledgeable, professional, and friendly. Glenn makes dealing with all the paperwork very easy. This is the third Cadillac I've purchased from Kelly. Each time, the negotiations and final price were reasonable. Customer service is outstanding. They do everything possible to make a customer feel valued. Julie told me Geoff wants his customers to buy all their cars from him. What car dealership owner doesn't? The difference is that Geoff and his staff at Kelly actually do everything they can to earn your trust and make you want to go back. In case you can't tell already, I give them my highest recommendation. More

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This dealership is extrememly professional. No high pressure selling and very willing to accomodate their customers. Working with Julie and Glenn was a great experience. pressure selling and very willing to accomodate their customers. Working with Julie and Glenn was a great experience. More

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I gave Kelly Cadillac the high marks I gave them because I have just bought my third car from them in less than a year. In sales, no other dealership will beat the hard work put into making the deal work fo I have just bought my third car from them in less than a year. In sales, no other dealership will beat the hard work put into making the deal work for "you" as the team of Marc Gagliardi and Mr. Geoff Kelly. In the service department, Kelly Cadillac employs the top combination of Graham Burry and Mr. Lynn Yoder.....These two men will always be the ones I take my cars to. At a lot of dealerships, the "freindliness" usually ends before the ink has dried on your sales contract....with Kelly, your friendship only grows stronger as the years go on. I thank Kelly Cadillac for all their help, professionalism and mostly, their frienship! thanks guys! More

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We ended up buying a escalade from Jolyn after he work on getting us the best deal possible over a 3 week period... He was a lot of help and gave us the deal we wanted getting us the best deal possible over a 3 week period... He was a lot of help and gave us the deal we wanted More

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This was the quickest deal I have ever been involved with,almost to the point of being a liitle nervous but the trade allowance on our existing SAAB was fair and the price of the replacement car was fai with,almost to the point of being a liitle nervous but the trade allowance on our existing SAAB was fair and the price of the replacement car was fair as well. Financing was done to my liking and amazingly they sent us driving back to New York State with our new car the same day-quite unexpectedly. The staff was creative and proactive and friendly. The owner was available for quick decisions as well . Very positive. I recommend them highly. More

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I would give this dealership a 10 (EXCELLENT). Thank you for making this a pleasant buying experience. After searching the internet for a CTS Coupe your dealership had the vehicle we wanted to purchase. How for making this a pleasant buying experience. After searching the internet for a CTS Coupe your dealership had the vehicle we wanted to purchase. Howard the sales person was very friendly, accommodating and treated us with respect. We were able to test drive the vehicle (2011 2-door CTS Coupe) before buying. The vehicle is a beautiful, luxury smart car. Very smooth transaction with no stress. Would definitely buy from this dealership again and spread the word about the excellent overall experience. Dealt with Howard in sales, Allen for trade and Glenn in finance. Everyone very professional. To our surprise we also met the owner who introduced himself. No other dealership does that. More

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We are please to give a rating because of the courteous service received by our salesperson, Howard Solodky. In addition, we met Mr Kelly, who was very friendly and personable. In handling the financia service received by our salesperson, Howard Solodky. In addition, we met Mr Kelly, who was very friendly and personable. In handling the financial process, we were engaged in paperwork with Sarah Denton and Glenn Davis. They were very helpful and hospitable. Buying a car at Kelly Cadillac was a pleasant experience. We felt confident that we made a great purchase there! Thanks for asking, David & Sylvia Weit More

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Everyone at the dealership was very helpful and friendly. Everyone at the dealership was very helpful and friendly. Julie took the time to explain everything to us in detail. She is a terrific salesperson, w Everyone at the dealership was very helpful and friendly. Julie took the time to explain everything to us in detail. She is a terrific salesperson, who knew the vehicle inside and out. She took us through every aspect of the SRX and it's many features. She made sure we understood all about it. She went above and beyond, even setting up our preferences and helping with the Onstar account. It doesn't get any better than that. Thanks Julie!! Glenn did a great job handling the paperwork, going over all the forms in detail and he made it quick and easy. We also met Allen, the sales manager who gave us a great deal on our trade; Geoff Kelley, the owner; and Lynn Yoder, the service manager. Everyone we met on the staff was very pleasant and courteous. We would highly recommend Kelly Cadillac to anyone. It's the BEST car buying experience we've ever had. We love our new SRX... More

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