Very professional and knowledgeable staff.
Everyone treated me decently. I would definitely come back for service.
Everyone treated me decently. I would definitely come back for service.
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by karlcheryl
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for your great review. We can't wait to help you again!
Always am very happy with the service I receive from
everyone at Summit - from the receptionist to the sales rep to the service dept to the service techs - do miss the chocolate chip cookies though
everyone at Summit - from the receptionist to the sales rep to the service dept to the service techs - do miss the chocolate chip cookies though
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by davebauer0
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for your excellent review, Dave. We appreciate you working with our team and giving them the opportunity to shine. We appreciate your feedback about the chocolate chip cookies and we'll be sure to pass it along!
They are nice to work with as they were friendly and
prompt with their service. Also will to do what they can to help you.
prompt with their service. Also will to do what they can to help you.
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by baehler6454
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for your kind review of our service team! Car problems are the worst, so we always try to give our customers our best to get them back on the road and back to the important things in life. Thank you for coming to us and keep us in mind for any of your future vehicle needs!
work performed was exceptional.
technician should be praised as well as service dept. coming back again
technician should be praised as well as service dept. coming back again
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by ecoehoorn
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for this excellent review of our Service Team! We think they do an exceptional job, but we may be a bit impartial. We're glad to pass along your kind words and hope to hear from you for any of your vehicle needs in the future!
The appointment was made last minute and they were able
to get us in the next day. They provided options to complete the work and were able to order parts last minute and fix the vehicle the same day. Th
to get us in the next day. They provided options to complete the work and were able to order parts last minute and fix the vehicle the same day. They went above and beyond as they always have at Summit. Appreciate the efforts they make. Geoff has always been assume to work with in the service department.
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by joshandjessmarschie
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for your excellent review of Geoff and our Service team! They truly care about doing their best work and presenting people with their best options - they are believers in the golden rule! We really appreciate you leaving feedback of their excellent work and we hope you will reach out if you need anything in the future.
The service department was very friendly and courteous.
The service on the car was done quickly.
The service on the car was done quickly.
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by cherylrabbit
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for this excellent review of Geoff and our service team! They strive to work quickly and efficiently for all our guests and we're so glad you had a wonderful experience with them. Don't hesitate to reach out if we can assist you with your vehicle needs in the future!
Everyone took great care of my auto repair needs in a
very timely fashion so I could get on the road to MN.
very timely fashion so I could get on the road to MN.
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by beataweiland
Verified Customer
Verified Customer
Mar 27, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for this great review or our team - we're so glad they were able to get you back on the road! Thank you for giving us the opportunity to assist you and please keep us in mind for any of your vehicle needs in the future.
They fixed our problem.
Courteous and thorough. Nice waiting room for customers and very clean.
Courteous and thorough. Nice waiting room for customers and very clean.
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by plgrimm
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for taking the time to leave your wonderful review on Geoff and our service team. They work very hard every day to provide excellent service and a great experience for our guests. We are glad to see they were able to assist you - please keep us in mind for any of your future vehicle needs!
They got our vehicle in and diagnosed the problem in a
timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend.
timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend.
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by pcsiacsek
Verified Customer
Verified Customer
Service Price Transparency
Feb 15, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Thank you for taking the time to write about your experience with our team and give us your recommendation! Our team appreciates working with you and we hope to hear from you for any of your vehicle needs in the future!
First, Summit had my Jeep for three weeks, in the three
weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No
weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. Not once did they call again to tell me that the part kept getting pushed back on delivery dates. No "update" calls. Just me in limbo waiting, I called every few days for an update, and it seemed no one ever knew what was going on, especially when I called and they told me that the woman that was handling my account "was no longer with us". I was on hold for a very long time for them to even find me no information. When I was FINALLY able to pick my vehicle up, they had zero paperwork ready for me and stated that they would send it in the mail and I STILL HAVE NOT RECEIVED ANY, and my center council inside my Jeep was still torn apart. I did not notice that until I got home and the service center was closed. By far the worse service center experience I have ever uncountered. I am currently starting my search for my next Jeep and was considering Summit but am strongly thinking about going elsewhere again due to this experience.
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by theomalleys2019
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2023 -
Summit Automotive Chrysler Dodge Jeep Ram responded
Hello, Miranda. Thank you for sharing more about your experience. We appreciate and will use all the feedback you have given us to improve our communications with all of our guests. This was an unfortunate bit of timing as the staff member you initially worked with has left and our short-staffed team was working to assist backordered customers as quickly as possible. As soon as we received your part for your Jeep we got it fixed the same day. We did discuss mailing your paperwork with you and you agreed, so that we could make it a smooth process as we were not trying to overwhelm you or our team with being short staffed. Going forward, we will be managing our processes to ensure this oversight is not repeated with any of our guests.
If you are still in need of service, have questions or still have not received your paperwork in the mail, please give our service team a call at 920-322-7556 and we'd be more than happy to help further.