Geordie McDonald

A customer service and warranty failure—if a $100K+ certified pre-owned Mercedes isn’t truly backed by a bumper-to-bumper warranty, what’s the point of the program? I own a EQS 450+ and when the charg certified pre-owned Mercedes isn’t truly backed by a bumper-to-bumper warranty, what’s the point of the program? I own a EQS 450+ and when the charging plate became detached from the chassis Carlton Mercedes and MBUSA refused to honor the certified preowned warranty! Shocked the a luxury brand won’t stand behind the product More

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Worst service department. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. They stripped the bolt which forced them to drill it out and over an hour later they gave the car back to me, with the wheel being even farther off center than before. At this point I decided to correct it myself which took less that 5min And discovered that the replacement bolt wasn’t even torque down properly. I reviewed the dash cam recording and listening to the guys test driving the car stating that if I wouldn’t be happy they would just tell me that I needed an alignment. They also went for a little joy ride and revved the engine a few times without it even being warmed up. That place will never see me again. Absolut amateur techs. On a positive note. The service advisor communicated well and was forthcoming as much as he could. More

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