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Carlton Motorcars
Greenville, SC
Our approach to controlling the spread of the COVID-19 virus is twofold: 1) providing a safe experience for our customers and employees and 2) making extra resources available to better serve our customers. We want you to rest assured that providing a safe shopping and service experience is our top priority.
We are using anti-microbial cleaning agents in and around our dealership, increasing our cleaning efforts, and giving our team members the ability to stay home to take care of themselves or a family member if needed.
Facility-wide cleaning initiative. Our store is cleaned multiple times during the day with sanitizing solutions with attention to high-traffic and high-touch areas. After closing, we fully disinfect the entire dealership in additional to performing routine janitorial housekeeping tasks. Last, we have partnered with BioPure to electrostatically disinfect the entire facility with cleaning agents proven to be effective in killing the COVID-19 virus.
Employee safeguards. We require our employees to use and offer hand sanitizer before, during, and after every customer interaction.
Inventory sanitation. We are cleaning and disinfecting our inventory daily -- before you test drive and after you return.
Loaner vehicles. Rest assured; your loaner vehicle has been sanitized at least twice prior to us handing you the keys. Upon your return, your loaner is inspected and retreated by our team of professional detailers.
Food and refreshments. We have chosen to continue offering refreshments to our guests, but we've moved some items to employee accessible areas. Just ask a team member for assistance, and we will be happy to assist.
Employee health. We are following all CDC guidelines. We are asking any employees that feel ill or need to care for a family member to stay home. We are also asking each of our clients to use good judgement if they have traveled to high-impact areas, been exposed to a COVID-19 patient, or feel ill.
Mercedes-Benz Experience. Despite the nature of these unprecedented times, you are still our Mercedes-Benz customer, and we're committed to providing a memorable experience for every guest. For this reason, we've doubled down on customer service, and we'll do our best to accommodate special requests including:
Complimentary pick-up and drop-off within a 10-mile radius of the dealership.
Expanded and more flexible service appointments.
Contactless drop-off and pick drop-off at the dealership -- including afterhours service.
Parts and accessory delivery.
Vehicle test drives at your home or office;
24-hour Roadside Assistance; and
Online payment options.
Welcome and thank you for visiting Carlton Mercedes-Benz. We are conveniently located in Greenville,SC, halfway between Charlotte and Atlanta. You can visit us at 2446 Laurens Road Greenville, SC 29607. We look forward to making your acquaintance. At our state-of-the art facility, you'll find:
* Comfortable lounges
* Free WiFi throughout the premises
* Flat-screen TVs and complimentary coffee and snacks in waiting areas
* Parts and accessories center
* Shuttle service available
* Factory-trained technicians and advisors
Our main goal at Carlton Mercedes-Benz is making your dealership experience as easy and enjoyable as possible. This philosophy extends to exceeding customer expectations before, during and after the sale.
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Customer Service
Quality of Work
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Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Carlton Motorcars Employees
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