George Hadgigeorgiou

Ken Ganley Ford Parma responded

Thank you for highlighting the prompt and professional service on your Ford Focus. We’re glad the process was efficient and enjoyable. We look forward to welcoming you back soon.

Ken Ganley Ford Parma responded

Thank you for letting us know George made everything go smoothly during your Ford Escape recall service by walking you through the process, showing you the waiting area, and giving you a timeline. We appreciate your feedback and look forward to helping you again.

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Ken Ganley Ford Parma responded

We reviewed your account which shows that your 2010 Ford Expedition has 198,385 miles on it. You signed off on having & paying for the $189 diagnostic testing. Our inspection found AC lines from the engine to bay to the right of the vehicle are leaking and your vehicle needs tubes & coolant. Also, there are multiple leaks near the oil pan and both mains. We feel that our quote of $2,600 is fair for the repairs, but you declined. However, you are still responsible for paying for the diag. that you signed off on. Thank you for your feedback, it helps us address things and work at getting better and providing the best possible experience for our customers.

Ken Ganley Ford Parma responded

We're delighted our team made you feel at home during your Ford Escape service. Thank you for your kind feedback and for choosing us. We look forward to welcoming you back.

Ken Ganley Ford Parma responded

Thank you for trusting us with your Lincoln Corsair oil change. We’re glad the work was efficient and that George provided polite service. We look forward to seeing you again soon.

Ken Ganley Ford Parma responded

Thank you for highlighting our team’s helpful approach and prompt service within your estimated timeframe. We’re honored to be your go-to destination for Ford service and look forward to assisting with your future needs.

Ken Ganley Ford Parma responded

George and our team appreciate your feedback on communication and scheduling. We’re delighted to know your Ford Bronco Sport was returned clean and running better than ever. Thank you for trusting us with your service needs.

Ken Ganley Ford Parma responded

It’s rewarding to see a five-star rating and to hear how your Ford Explorer’s oil change included tire rotations and extra checks. We’re glad those services were valuable despite the timing. We appreciate your patience and look forward to your next visit.

Ken Ganley Ford Parma responded

It’s great to know your visit was brief and efficient. We’re pleased our team resolved the issue on your Ford Maverick and got you back on the road quickly. Please reach out anytime if you need further assistance.