The appointment was right on time.
Everything went great. Very quick and efficient. Awesome customer service
Everything went great. Very quick and efficient. Awesome customer service
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by lindahpd
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Sep 30, 2026 -
Ken Ganley Ford Parma responded
Thanks so much for the five stars! Our service department is pleased we could start your Ford Escape appointment right on time and handle everything efficiently.
Always amazing when I need work done on my car.
So nice and care about there customers
So nice and care about there customers
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by SEASHELL0316
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Sep 29, 2026 -
Ken Ganley Ford Parma responded
We’re glad our service department consistently delivers reliable care for your Ford Bronco Sport. Knowing you feel cared for means a lot to us.
Great communication and followed up on every issue Would
highly recommend the dealership and george
highly recommend the dealership and george
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by Jameshillmdmba
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Sep 25, 2026 -
Ken Ganley Ford Parma responded
Thank you for recommending our dealership and George. We’re glad our communication and follow-up on your Ford F-150 service met your expectations.
George was great to work with.
Communication was real
Smooth. Every thing was quick and easy!!!
Communication was real
Smooth. Every thing was quick and easy!!!
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by Rick Arsic
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2026 -
Ken Ganley Ford Parma responded
Knowing that George’s clear updates made the service on your F-150 quick and seamless is rewarding. Your kind words and five-star rating mean a lot to our service department.
It was great service and fast got me out as quick as u
can and was willing to help me as much as he can great service.
can and was willing to help me as much as he can great service.
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by LOSOTHEGREAT1987
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Sep 22, 2026 -
Ken Ganley Ford Parma responded
Our service department, with George assisting, was glad to get your Bronco back on the road quickly with attentive help. Your five-star rating and feedback mean a great deal to us.
Everything was good.
Planning to come back My car was ready as planned thank you
Planning to come back My car was ready as planned thank you
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by Pfoutsgram
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Sep 22, 2026 -
Ken Ganley Ford Parma responded
Thanks for the kind words and five-star rating. We’re glad your Ford Edge was ready as planned, and we look forward to your next visit.
They are great.
Always polite and kind. Service is great. Coffee is amazing! Check them out.
Always polite and kind. Service is great. Coffee is amazing! Check them out.
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by shannon.negrey
Service Price Transparency
Sep 19, 2026 -
Ken Ganley Ford Parma responded
Your praise of our team’s kindness and coffee bar means a lot to our service department. Thank you for recommending us and trusting us with service for your Ford Escape.
This was my first trip in with my 2025 ford escape.
I was pleased with the service.
I was pleased with the service.
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by tellynnsay57
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2026 -
Ken Ganley Ford Parma responded
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Purchased a used 2017 Ford Explorer that had a bearing
noise in it from day 1 ,had vehicle back numerous times, and they never fixed the problem, spoke to general manager Tom Yerace, who told me he wou
noise in it from day 1 ,had vehicle back numerous times, and they never fixed the problem, spoke to general manager Tom Yerace, who told me he would help me, he was always in meetings when I tried to call back to let him know the problem was still there after they replaced numerous parts that weren't the problem. Then they advised me it was the tires, and I needed to replace them also, they said they wouldn't pay for them because warranty they gave me for 90 days expired. I ended paying for new tires out of pocket, which was 872 dollars, and that still wasn't the problem . Went to another Ford dealership that said left front wheel bearing hub was bad, which I said from day one was the problem, and I paid for that out of pocket also. I can't believe a Ford dealership would treat a retired senior like this, but I would never purchase another vehicle from Ken Ganley Ford.
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by carlor2991
Verified Customer
Verified Customer
Oct 01, 2026 -
Ken Ganley Ford Parma responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Great service.
I continuously updated one service of my vehicle. George was very nice. Great customer service
I continuously updated one service of my vehicle. George was very nice. Great customer service
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by Djbeasley
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Sep 15, 2026 -
Ken Ganley Ford Parma responded
Knowing that our updates kept you informed throughout the service on your Ford Fiesta means a lot to our service department. We’re glad George could make your visit more pleasant with his friendly support.
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