Tom Yerace

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

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Service manager Jeremy is great. Their service was fast and efficient, and very respectful. I will definitely go back. Their service was fast and efficient, and very respectful. I will definitely go back. More

by mjasimonson Verified Customer Verified Customer

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Great service, great customer service. I've been going to this dealership for many years. Trustworthy! Dylan in service is my guy, always treats me great. I've been going to this dealership for many years. Trustworthy! Dylan in service is my guy, always treats me great. More

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Working with George in service and Austin in sales is always pleasant, pain-free and easy. I recommend any chance I get. always pleasant, pain-free and easy. I recommend any chance I get. More

by MPray Verified Customer Verified Customer

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There is no other place. I would rather go for all of my automotive needs sales, service, parts are all top-notch I would rather go for all of my automotive needs sales, service, parts are all top-notch More

by Ford12345 Verified Customer Verified Customer

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Pam, Tom and while team here was fantastic! ! My wife and I loved the experience and everyone was so helpful, I’ll definitely be sticking this team here on out! ! My wife and I loved the experience and everyone was so helpful, I’ll definitely be sticking this team here on out! More

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This is hands down the best dealership in town. I wouldn’t think of going anywhere else. The service manager has one of the best beards I have ever seen!! I wouldn’t think of going anywhere else. The service manager has one of the best beards I have ever seen!! More

by Mary Watson Verified Customer Verified Customer

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We bought a car from Kristy Tomcho and we were very happy with how knowledgeable and friendly she was. She answered all questions about the car and process. We would recommend Kristy for anyone looking for a with how knowledgeable and friendly she was. She answered all questions about the car and process. We would recommend Kristy for anyone looking for a car. She is a delight to work with! More

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Kristy is the best in the business! She made purchasing my car so easy and stress free. I highly recommend her to everyone. She is very friendly, professional, and knowledgeable. Listen She made purchasing my car so easy and stress free. I highly recommend her to everyone. She is very friendly, professional, and knowledgeable. Listened to what I was looking for, found the perfect vehicle and made a great deal for me. She even delivered it to my house! 10/10 recommend More

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My grandfather, who suffers from dementia & has recently had his driving privileges restricted by his doctor at the Cleveland Clinic, had an elderly friend drive him to the Parma Ford dealership. Unfortunat had his driving privileges restricted by his doctor at the Cleveland Clinic, had an elderly friend drive him to the Parma Ford dealership. Unfortunately, my grandfather came across John Albany, who proceeded to take advantage of a senile, demented old man and his elderly friend, talking him into a $400 a month lease. He also failed to mention the $100 surcharge the dealership charges for using a credit card for the down payment. Parma Ford dealership is also now refusing to accept the vehicle back from my family, within 24 hours of the signed lease, even after being shown documentation of my grandfather’s cognitive impairment. If you at all have any interest in protecting the vulnerable, elderly community from predatory salesman and scam artists, I would suggest avoiding John Albany and the Parma Ford dealership at all costs. More

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