George Matthews | Page 14

New found relationship Malcolm Luvene listened to me talk about what I wanted in a car. Somehow he was able to see past what I said I wanted and took a chance in directing m Malcolm Luvene listened to me talk about what I wanted in a car. Somehow he was able to see past what I said I wanted and took a chance in directing me into what I really needed. Best decision I ever made. I absolutely love my car. Malcolm was very informative I didn't feel rushed or pushed into making a decision. George Mathews, the general manager made a comment that will forever stick with me." We are not just a car dealership we want to build relationships" I was treated with dignity and respect. George, after a consultation with Malcolm about my situation, introduced himself to me and came to me with a financial package that took all of my anxiety away with being able to afford my new vehicle and its maintenance. Shauny Luvene was patient with me in helping me to understand all of the necessary documents that were signed. I appreciate the service and a new found relationship with the Russ Darrow Honda company. More

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Quick, friendly. Friendly staff, decent prices, no high pressure sales or unreasonable fees. Had multiple options for what we were looking for in stock. Would return h Friendly staff, decent prices, no high pressure sales or unreasonable fees. Had multiple options for what we were looking for in stock. Would return here next time I'm looking for a vehicle. More

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Superb Service My experience with this dealership was fantastic! No rush, no hassle, no pressure. They listened to what I wanted, and made it happen! Very appreciati My experience with this dealership was fantastic! No rush, no hassle, no pressure. They listened to what I wanted, and made it happen! Very appreciative of their service. More

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They will go the extra mile for you. Came in and got the vehicle I wanted. No problem G.M. George Matthew's and Malcolm did an excellent job from start to finish. Came in and got the vehicle I wanted. No problem G.M. George Matthew's and Malcolm did an excellent job from start to finish. More

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Makes it Happen Thank you Malcolm, Magic Mike and George for making this deal happen! I’m now the proud owner of a Honda CR-V. Ready to drive Thank you Malcolm, Magic Mike and George for making this deal happen! I’m now the proud owner of a Honda CR-V. Ready to drive More

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Excellence Service He was great. Made us happy, I mean happy. He wasvery patient and went out of his to make sure we were satisfied!! Love him He was great. Made us happy, I mean happy. He wasvery patient and went out of his to make sure we were satisfied!! Love him More

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Mansplaining and switch and bait pricing Had horrible experience. Al Cobb the sales manager was so rude and mansplaining to me with out-sized gestures and tones, my college age daughter coul Had horrible experience. Al Cobb the sales manager was so rude and mansplaining to me with out-sized gestures and tones, my college age daughter could not believe how he was behaving and acting towards me--he even pulled the sheet he gave me out of my hands "you don't get the sheet." When I got home I complained to general manager George Mathews who said he "wanted to make things right"-- and then sent me a price sheet that was HIGHER than the price that we agreed on and another sales person offered. WHAT? More

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Lisa Mathis Wow she has done it again just a phenomenal sales lady very professional and Astute my family and I have bought so many cars from her and she nev Wow she has done it again just a phenomenal sales lady very professional and Astute my family and I have bought so many cars from her and she never cease to amaze us thanks again for your awesome excellent commitment to your customers it is very well appreciated you always go so much out of your your word is gold with me thanks again Lisa More

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Lesia, John and George took great care of me. this was my 5th car purchase from Lesia in the past few years. I told her what I was looking for and she found my car. Even though it wasn't a honda s this was my 5th car purchase from Lesia in the past few years. I told her what I was looking for and she found my car. Even though it wasn't a honda she helped make my day. John and of course George walked me through the fine print and made the experience fast and painless. thanks to all of you. Happy holidays to all. More

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Customers are 2nd class citizens @ Russ Darrow Honda Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selectio Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selection • Better Pricing. I did not experience any of those advertised traits, quite the opposite. While waiting for my first oil change service at Darrow last summer, I was looking seriously at buying a replacement car, a Honda. On my 2nd visit I was treated poorly; Darrow personnel were rude, offensive and indifferent. I am no longer considering Darrow-Honda for a new car of any brand they sell because of failures. Russ Darrow failed and fails: Failed to honor its own issued oil change coupon, dishonoring an appointment for service Fails to engage the customer with respect Failed or is incapable of writing a standard business letter Fails to respond or reply to written complaints Failed to follow through as promised with customer service Russ Darrow has institutional indifference. Simply said, they just don’t care about basic courtesy, respect and service. The customer is second class or disposable when [the customer] refuses to take poor treatment as the usual and customary norm [for Russ Darrow]. I rate Darrow service department as “F” ; management sales and customer service“F”. I now am someone else’s customer and happily driving a Mazda ‘3’ but will buy a Honda from someplace else. Other dealers are happy to have a new customer. Darrow management, customer service and sales did its best to be dismissive and indifferent. If I accept poor customer service without objection, I deserve it. I’m not asking for ring-kissing deference, just courtesy and respect. I don’t have to accept being treated rudely or ignored by Darrow, let alone pay for it, by being a returning customer. More

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