George Osgood Jr

Today I called Lebanon Ford about new Ford Edge availability since I was coming from 90 miles away. As promised the vehicle was there and ready for me to test drive. I arrived at 2:30pm and test availability since I was coming from 90 miles away. As promised the vehicle was there and ready for me to test drive. I arrived at 2:30pm and test drove the car while they inspected my potential trade in. The new car was exactly what I wanted and their trade in offer was in line with book plus they offered me incredibly good financing. By 5:30pm all the paperwork and transfers had been done and I was on the road home. I hate to waste time so by God if felt good to deal with professionals. More

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When I was purchasing a vehicle 4 years ago, I started at Lebanon Ford. They had recently taken over the dealership and were local. The atmosphere reminded me of a high school locker room. I bought somewhere Lebanon Ford. They had recently taken over the dealership and were local. The atmosphere reminded me of a high school locker room. I bought somewhere else. When it came time to buy out my lease, I went back to Lebanon Ford for another try. I walked out when the paperwork included a $500 "lease turn in fee" plus a $300 "doc fee". I reviewed my lease contract and called Ford. I do not have a $500 buy out fee. The doc fee is at the whim of the dealership. I went back, explained I did not have a fee and requested to complete the transaction. The F&I guy actually snubbed me. Overtly. After waiting over 90 minutes, I left. After a couple of days, I called the Dealership and left a message for John (F&I) that I could come at a time of his choosing. No response. When I was scolded by Ford for going over my lease, I explained my 3 attempts to complete the transaction at Lebanon Ford. She offered to call the Dealership. After a day or 2 of still no response, I went in again. The Salesman was gracious and helpful, John not so much. He did finally process the transaction. Tersely. The only cause for the treatment that I can think of is for calling out the extra $500 fee; and that has it's own implications.... The upside is that all encounters with the Sales floor was very pleasant this time. I'm not sure I dare to try the service department. More

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Disappointed in the finance department. I was told I could end my warranty and tire protection anytime. Two months later and multiple calls later, it still isn't ended. Great sales team but finance depa could end my warranty and tire protection anytime. Two months later and multiple calls later, it still isn't ended. Great sales team but finance department is the reason I will never return. More

by JMARZAHL Verified Customer Verified Customer

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Lebanon Ford, in particular George Osgood did a great job finding me a truck I wanted and gave me a great deal. Service is A1. finding me a truck I wanted and gave me a great deal. Service is A1. More

by GREGORYWITZGALL Verified Customer Verified Customer

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Easy process, listened to what I was looking for, help find an alternative when my original choices would my work out finically. Overall great experience find an alternative when my original choices would my work out finically. Overall great experience More

by TARALEIGH106 Verified Customer Verified Customer

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Pleasant to work with We visited this dealership as we were looking to purchase a truck. Our son had been following their inventory and we went over to look a recent listi We visited this dealership as we were looking to purchase a truck. Our son had been following their inventory and we went over to look a recent listing. The staff were honest with us in their assessment of the vehicle and allowed us to try the vehicle out without hovering over us. We discussed the possible purchase and worked out an agreeable arrangement which allowed us to purchase the vehicle. There was no pressure on the part of the dealership for making the sale. The sales end of the experience seemed a little rushed as I didn’t have time to process all the items being presented but it ended up being ok. Since taking possession of the vehicle, my son noticed a small item that needed attention and the service department worked us in and took care of the issue. Overall, I would recommend visiting this dealership if you are interested in purchasing a vehicle. They were very supportive, informative and helpful to work with. More

by mak in nh Verified Customer Verified Customer

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Experts at separating you from your money. The salesmen are virtually useless, the real dealings are with the finance person. They know how to work your weaknesses down to a science. I way over The salesmen are virtually useless, the real dealings are with the finance person. They know how to work your weaknesses down to a science. I way overpaid for an F250 and the price I negotiated with sales was not the price on the contract.. Finance repeatedly asked about add ons, saying "No" three times, wore me down until I agreed. I now have a useless Fabric Protection warranty because I did't make it back to the dealer in 30 days. $1100 dollars down the drain Slimy car sales tactics gave car dealers reputation and nothing has changed except now finance person is the slime ball who acts like your friend Salesman also took my phone to try to load Ford app. Had trouble loading it. Kept my phone while we went to finance thing. A couple of day later, I noticed all of my text communication between me and the dealership was gone. It had pricing information, the window sticker. and other important communications. Of course, I cannot prove any of this and the dealership will deny any of it because that is what all slimy, useless car dealers do Most contracts have a three day right to rescind, car dealers are exempt and take full advantage of taking your money without hesitation or remorse More

by DonnaB Verified Customer Verified Customer

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Great buying experience They had the truck I had been looking for, the price was competitive, the buying process was easy and all employees were friendly. Overall, not sure They had the truck I had been looking for, the price was competitive, the buying process was easy and all employees were friendly. Overall, not sure I could have asked for a better experience. More

by SCJ10291 Verified Customer Verified Customer

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These guys are professionals and got the job done right and on time. Other dealerships could learn a thing or two from Lebanon Ford. I have had them bail me out a few times and they always go above and bey and on time. Other dealerships could learn a thing or two from Lebanon Ford. I have had them bail me out a few times and they always go above and beyond. Good to know they’ve got my back. More

by WILLIAMPATTEN Verified Customer Verified Customer

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I brought the vehicle from them accidentally. I don’t want to go to buy vehicle again in there. Cuz they are lairs people’s. want to go to buy vehicle again in there. Cuz they are lairs people’s. More

by MONGERMOTI Verified Customer Verified Customer

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