John Davis

Today I called Lebanon Ford about new Ford Edge availability since I was coming from 90 miles away. As promised the vehicle was there and ready for me to test drive. I arrived at 2:30pm and test availability since I was coming from 90 miles away. As promised the vehicle was there and ready for me to test drive. I arrived at 2:30pm and test drove the car while they inspected my potential trade in. The new car was exactly what I wanted and their trade in offer was in line with book plus they offered me incredibly good financing. By 5:30pm all the paperwork and transfers had been done and I was on the road home. I hate to waste time so by God if felt good to deal with professionals. More

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When I was purchasing a vehicle 4 years ago, I started at Lebanon Ford. They had recently taken over the dealership and were local. The atmosphere reminded me of a high school locker room. I bought somewhere Lebanon Ford. They had recently taken over the dealership and were local. The atmosphere reminded me of a high school locker room. I bought somewhere else. When it came time to buy out my lease, I went back to Lebanon Ford for another try. I walked out when the paperwork included a $500 "lease turn in fee" plus a $300 "doc fee". I reviewed my lease contract and called Ford. I do not have a $500 buy out fee. The doc fee is at the whim of the dealership. I went back, explained I did not have a fee and requested to complete the transaction. The F&I guy actually snubbed me. Overtly. After waiting over 90 minutes, I left. After a couple of days, I called the Dealership and left a message for John (F&I) that I could come at a time of his choosing. No response. When I was scolded by Ford for going over my lease, I explained my 3 attempts to complete the transaction at Lebanon Ford. She offered to call the Dealership. After a day or 2 of still no response, I went in again. The Salesman was gracious and helpful, John not so much. He did finally process the transaction. Tersely. The only cause for the treatment that I can think of is for calling out the extra $500 fee; and that has it's own implications.... The upside is that all encounters with the Sales floor was very pleasant this time. I'm not sure I dare to try the service department. More

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The entire process was simple and transparent. I felt like what I wanted and needed really mattered. George L, and the rest of the staff have made me drive all the way from CT. And I’ll do it again and a like what I wanted and needed really mattered. George L, and the rest of the staff have made me drive all the way from CT. And I’ll do it again and again. THANKS AGAIN GUYS!!!! More

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We purchased as used truck Dec. 2018. We wanted to purchase an extended Premium Care warranty and that's what we were told we were getting and charged for. The coverage is bumper to bumper for 150,000 purchase an extended Premium Care warranty and that's what we were told we were getting and charged for. The coverage is bumper to bumper for 150,000 miles. Our truck now needs a new transmission and it turns out that they didn't actually give us the premium care warranty but a wrap warranty that doesn't cover the transmission. They haven't fixed the problem even though they admit to us that it's their fault. They keep saying they're working on it but nothing comes of it. Our phone calls are not returned and when we call them they are not happy to hear from us. We are paying for a vehicle we can't drive. More

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I have nothing but great experiences with Lebanon Ford! The process is efficient and friendly. Service is reliable and thorough. I reccomend anyone buying a vehicle to look at Lebanon Ford for a great expe The process is efficient and friendly. Service is reliable and thorough. I reccomend anyone buying a vehicle to look at Lebanon Ford for a great experience! More

by TODDGRAY6 Verified Customer Verified Customer

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Disappointed in the finance department. I was told I could end my warranty and tire protection anytime. Two months later and multiple calls later, it still isn't ended. Great sales team but finance depa could end my warranty and tire protection anytime. Two months later and multiple calls later, it still isn't ended. Great sales team but finance department is the reason I will never return. More

by JMARZAHL Verified Customer Verified Customer

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Lebanon Ford, in particular George Osgood did a great job finding me a truck I wanted and gave me a great deal. Service is A1. finding me a truck I wanted and gave me a great deal. Service is A1. More

by GREGORYWITZGALL Verified Customer Verified Customer

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The staff is a pleasure to deal with. My salesman worked with me in getting the sale, and then patiently took time to explain all the new gadgets and upgrades in my new hybrid escape. The service departmen with me in getting the sale, and then patiently took time to explain all the new gadgets and upgrades in my new hybrid escape. The service department goes above and beyond. People listen. They have always treated me with respect. As my cars are new, the service has been limited to oil changes. However, when my car had a problem left me stranded on a hot summer day with two dogs in the car, the service department took care of the problem post haste getting me a tow truck and providing a new vehicle while fixing min. I am glad I purchased my vehicle at Lebanon For. More

by singjudie Verified Customer Verified Customer

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Easy process, listened to what I was looking for, help find an alternative when my original choices would my work out finically. Overall great experience find an alternative when my original choices would my work out finically. Overall great experience More

by TARALEIGH106 Verified Customer Verified Customer

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Pleasant to work with We visited this dealership as we were looking to purchase a truck. Our son had been following their inventory and we went over to look a recent listi We visited this dealership as we were looking to purchase a truck. Our son had been following their inventory and we went over to look a recent listing. The staff were honest with us in their assessment of the vehicle and allowed us to try the vehicle out without hovering over us. We discussed the possible purchase and worked out an agreeable arrangement which allowed us to purchase the vehicle. There was no pressure on the part of the dealership for making the sale. The sales end of the experience seemed a little rushed as I didn’t have time to process all the items being presented but it ended up being ok. Since taking possession of the vehicle, my son noticed a small item that needed attention and the service department worked us in and took care of the issue. Overall, I would recommend visiting this dealership if you are interested in purchasing a vehicle. They were very supportive, informative and helpful to work with. More

by mak in nh Verified Customer Verified Customer

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