George Sarkis | Page 37

recall I had a recall on my 2017 ford fusion to replace bolts in steering wheel I had appointment at 930 am was taken quickly and was done in less than hou I had a recall on my 2017 ford fusion to replace bolts in steering wheel I had appointment at 930 am was taken quickly and was done in less than hour excellent service More

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work done I been going to Tasca for years never had a bad experience. I remember a story at the original dealership , i went with my uncle to buy a ford station I been going to Tasca for years never had a bad experience. I remember a story at the original dealership , i went with my uncle to buy a ford station wagon a country squire, filling out the sales paper the salesman ask my uncle when he was born , he said 1896 and the salesman couldn't believe it. More

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Service The service was completed in less time than estimated. The service manager was polite and knowledgeable and the waiting area was clean and quiet, than The service was completed in less time than estimated. The service manager was polite and knowledgeable and the waiting area was clean and quiet, thank you. More

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“You will be satisfied”???? Not us Bought a used Jeep Cherokee and was told they “went through the whole truck and fixed whatever needed fixing”. We felt a little better about buying it Bought a used Jeep Cherokee and was told they “went through the whole truck and fixed whatever needed fixing”. We felt a little better about buying it. Well then approx 40 days after purchase the Jeep stalled while driving approx three times in a week. So we contacted the salesman thinking he would want to remedy the situation since he sold us the vehicle. The response was “here is the number for service” ok. We call service and explain the severity of the situation we get an appt about 3-4 days later. At this point we are starting to feel unsatisfied with the whole situation as we would think there would be more concern about a vehicle they just sold having such a dangerous issue. So we drop the Jeep off at service and later that day get a call from service saying “we can’t reproduce the problem and we cannot fix something we cannot reproduce”. We responded with “we are not picking it up until we have an answer”. So we agreed they would drive it the rest of the week to see if they can reproduce the issue and will check back with us in 2-3 days. Well needless to say we never heard back from anyone and we had to contact them a week later. The response again was they could not reproduce the issue and cannot fix it. So I asked the salesman what now? He then told us to pick it up and drive it. Sounds dangerous to drive a truck we know may stall at anytime while driving! So i asked him “and when it happens again? “ he told me to call them again. Why? So we can go through this all over again? He then compared the situation to a medical condition. We were so frustrated with this dealership at this point we told them the situation was unacceptable and to leave the keys in the Jeep and we will pick it up later. We had the truck towed that night to our friend who is a mechanic. He had the truck less than 5 hours and told us when he put it on the computer it came up with multiple error codes. He then fixed whatever was causing the codes and we picked it up. What I do not understand is why Tasca seekonk could not diagnose these issues after having the truck for a week? Did they even try to diagnose the truck? We are so appalled by the handling of our situation by this dealership we will NEVER buy from them again and we will NEVER recommend this dealership to anyone. More

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Service vist for brakes George and the tech Mike were able to resolve the grinding noise with my brakes. I called in and they took me as a waiting customer George and the tech Mike were able to resolve the grinding noise with my brakes. I called in and they took me as a waiting customer More

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Great customer service Received exceptional customer service and then some! Needed quick quote on extended warranty while I waited. Did not need to wait at all for the paper Received exceptional customer service and then some! Needed quick quote on extended warranty while I waited. Did not need to wait at all for the paperwork too. More

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Courteous and timely service George Sarkis.and his team helped get my vehicle in for service quickly ...and had me back on the road within an hour. Great customer service! George Sarkis.and his team helped get my vehicle in for service quickly ...and had me back on the road within an hour. Great customer service! More

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Service The service team ordered the part for my warranty repair and once the part came in the vehicle was promptly repaired! The car was also washed and del The service team ordered the part for my warranty repair and once the part came in the vehicle was promptly repaired! The car was also washed and delivered on time! More

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Warranty repair The staff was very friendly and patient. They asked questions to make sure they knew what issues to address. They notified me when my vehicle was read The staff was very friendly and patient. They asked questions to make sure they knew what issues to address. They notified me when my vehicle was ready and that it was still covered under warranty. More

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Same day appointment! I recently called the Tasca Seekonk service department and explained to them that I was concerned about my F150 making a grinding noise and that I sus I recently called the Tasca Seekonk service department and explained to them that I was concerned about my F150 making a grinding noise and that I suspected it was brake related. Sensing my concern the woman I spoke to gave me a same day appointment. And I quote "how quickly can you get here" Would 12:15 PM work for you? I called at 11:40 AM. Not only did they get me in immediately but after 30 minutes the mechanic offered to take it for a test drive with me so I could point out the noise. That's service! From the person I spoke to during my call to George in service, and to the mechanic Mike. Excellent service! More

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