George Sourial | Page 4

Colorado Auto Finders responded

Thank you for your excellent feedback. We are delighted that George. and Jacob. provided a seamless, pressure free experience, and that you found value and clarity in our Protection Plan offerings. Exceeding expectations is our goal, and we are grateful that you felt that throughout your visit. Your trust means a great deal to us, and we appreciate your recommendation. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello Natalie, Thank you for your detailed review. We take all customer concerns seriously and have conducted a thorough review of your Porsche Cayenne S purchase history from October 2025. We acknowledge your perspective. However, based on the documented service timeline and the available facts, we must respectfully disagree with the conclusions. As in any situation there are two sides of the story. Our records indicate the following sequence of events: 1. In the spirit of ensuring your complete satisfaction, we made an exception, and accommodated an extended overnight test drive. As the vehicle was consigned by a third party, and you were referred to us by a trusted source. We wanted to provide ample opportunity for your inspection. 2. Upon your decision to purchase, you expressed concerns regarding the tires. We promptly addressed this by replacing all four tires in accordance with the “We Owe” agreement. 3. The day after the tire installation, you reported a front-end vibration. We immediately arranged for complimentary towing to our service center, where our technicians diagnosed and resolved the issue by replacing the front left lug nut. The vehicle was returned to you in proper working order. 4. Approximately six weeks later, you informed us that a third-party mechanic had identified an issue with the two rear tires or wheels. It is important to note the following: -The rear tires/wheels referenced in your recent complaint were not involved in the front lug nut service we performed. -The six-week period between our repair and this new concern represents significant independent vehicle operation outside our supervision. -Wheel or rim bending is consistent with an impact event. There is no mechanical basis for properly installed lug nuts to cause such damage after three weeks of use without an intervening impact. -While we respect that you sought an external opinion, we were not authorized to inspect the vehicle for this new concern, nor were we given the opportunity to diagnose it, a standard step in our process that allowed us to resolve your initial issue promptly. We stand by the work performed, and have fulfilled our commitments under the “We Owe” agreement. There is no evidence, and no physical basis, to support that our service caused the reported damage to the rear wheels months after the repair. Regardless of our findings, as an added customer service measure, we offered to repair the bent wheels at no cost to you. Your husband Taha, declined our offer.

Colorado Auto Finders responded

Hello Dave, Thank you so much for your wonderful review! We are thrilled to hear you had such a great experience purchasing your Volvo XC60. Sammy and George will be delighted to know they made the process easy and informative for you. Providing clear explanations and a seamless purchase is exactly what our team strives for. Thank you for choosing us, and congratulations on your new Volvo! We wish you many happy miles ahead. Please don't hesitate to reach out if you need anything. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a review! We're so glad George and Alex could provide an incredible car-buying experience and negotiate a deal that felt right for you. We're very proud to have them on our team. We appreciate your business and hope you love driving your new car! -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello Donovan, Thank you so much for taking the time to share your phenomenal experience with us! We are thrilled to hear that you had such a positive and enjoyable time. We are incredibly proud of our team, and your kind words about Jay and George are especially appreciated. We'll be sure to pass along your compliments. They will be delighted to know they made such a great impression. It was a pleasure serving you, and we look forward to the opportunity to help you again in the future. -The Colorado Auto Finders Team

Colorado Auto Finders responded

Thank you so much for this amazing feedback! We're thrilled to hear you had such a positive experience and enjoyed our office space. Most of all, we're proud of our team. We'll be sure to let them know their honesty and helpful service made such a great impression. Treating our customers superbly is our top priority. We can't wait to welcome you back when it's time for your next car. We truly appreciate your business and your endorsement! -The Colorado Auto Finders Team

Colorado Auto Finders responded

Thank you so much for taking the time to leave this wonderful feedback. We are thrilled to hear that your experience was stress free and that you found our team to be both friendly and professional. We truly appreciate you highlighting Jacob's great service and George's dedication in staying after hours to ensure everything was completed for you. That level of commitment to our customers is what we always strive for, and we're so glad it made a positive impact on your experience. We will be sure to share your kind words with both of them. We look forward to the opportunity to assist you again in the future -The Colorado Auto Finders Team

Colorado Auto Finders responded

Hello Omar, We appreciate you taking the time to leave us a review! We're thrilled to hear that our team was able to give you a great deal and provide top-notch service. Your recommendation means the world to us, and we’re so glad you had a 10/10 experience. Thank you for choosing Colorado Auto Finders.

Colorado Auto Finders responded

Hello Jodi, Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team provided you with the type of service that we strive for—kind, transparent, and hassle-free. Kudos to the staff for being so attentive to your concerns and taking care of you, and making sure you felt genuinely cared for throughout the process. Your feedback means a lot to us, and we’re grateful for your trust. Thanks again for choosing Colorado Auto Finders, and enjoy your new car!